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03-08-2017
05:56 AM
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02-02-2015
08:02 PM
Thanks for all your input. I go the above mentioned hourly totals page often. The main reason I want minute-by-minute is to see if there is a 2 gig surge in soemthing like a very short maybe, 60 second time period... then I'd know it's a data error and not real bandwidth. I work with data for a living and would love to rule out the possibility that it's a calculation error. I don't like jumping through all these hoops when I can't see exactly when the bandwidth spiked. Obviously if it happened in a very short time period (like one minute) then it would be impossible to be on my end... but I'll never know for sure unless I catch something on my end... which I am still looking into. About the logs: I know it says it's based on Eastern time and many people seem to think that as well, but I shut my modem off every night and the times are perfectly in sync with my Pacific Time zone for on and off times. So although they say it's EST, my times are not 3 hours off they are the same as PST. If I shut the model off at 7:45 in the evening, the next day the logs will show activity for the 7-8 pm time frame and nothing afterwards... so they really aren't on the Eastern time zone... at least not for me. just thought I'd mention that. Oh, and my bonus time is from 2am -8am PST.
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02-01-2015
11:02 PM
Nope, all accounted for. All were doing offline stuff. none of them have their own devices anyway, so nothing happening under the radar.
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02-01-2015
11:00 PM
I'm thinking of getting a new one that does. Mine is at least 5 years old.
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02-01-2015
09:40 PM
As far as I can tell, my mac has always prompted me when updates are available and asks when I want to download them.
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02-01-2015
09:38 PM
We don't have an iphone and no ipads were connected to the mac at the time. Would it download to the mac so it's available for an ipad later when it is connected to syn and update?
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02-01-2015
09:27 PM
Cool name! We have never gotten more than 1.5 gig up here... just can't see how it can be anything on my end when my modem has never performed at those speeds...
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02-01-2015
09:25 PM
My router requires authentication with a key to access the network. We're the only ones that have it. None of my neighbors are in lines of site anyway.
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02-01-2015
09:23 PM
It doesn't seem like "real" bandwidth to me. It seems more like their logs are incorrect or are being affected by something other than just my account use. I really need to see the minute-by-minute usage records to be able to rule that out.
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02-01-2015
09:18 PM
1 Kudo
My network is secure with authentication using a key. I have run all the tests mentioned above. This happens so infrequently, that it is nearly impossible to catch. Last time was 7 months ago (right after a day spent on the phone with customer service coincidentally enough). Prior to that it was about once every other month or so. The only computer on last night was a mac which doesn't do flash. It was only being used for light browsing while working on a project, no videos. We've never seen better than 1.5 gig up here in an hour downloading a few movies duyring the bonus hours... so 2.5-3 during prime time is pretty much impossible to achieve in one hour for us. Customer service acknowledged that last we talked.
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02-01-2015
08:33 PM
Every once in a while a huge chunk of bandwidth just vanishes from my account. I have gone through all the "testing" hoops that customer support asks me to multiple times and nothing ever comes from any of it. Our network is secure. We have no viruses. We keep close track of our bandwidth use and average about 50-100 meg an hour tops. We have no neighbors for over a 1/4 mile. yet, last night when nothing else was on but one computer, the router and the modem and the use was light to normal for us, suddenly 2.5 gig vanished. When I say suddenly, I mean as best as Hughenest will let me see at http://customercare.myhughesnet.com/actUsage.cfm because it only shows the total use per hour. So, what is going on? We can't even get 2.5 gig to download in an hour if we tried! But no matter how much I explain that to customer service they still insist it is not on their end... Any ideas? It would be helpful to find somebody who can actually get into the minute-by-minute usage data log and see if it is an instant thing or looks more like some sort of data drain... it's no fun waking up the next morning and seeing you've lost 30% of your allowable bandwidth for the month in one single hour of light use the night before. Especially when our average use for an hour is less than 100mb!
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