Hi Liz. As I said in my post, I'm already familiar with how satellite internet works. Also, my account does not reflect the extended grace period; still losing data. When will this be updated?
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Our story with Hughesnet started with Earthlink. We called them to find out about their internet services and were sold (without being told that we were being sold) a Hughesnet system. (You can imagine my surprise when I got an email with information from Hughesnet.) We were also told that we would be receiving 60gb/month, and were not told that most of this was not anytime data. Just a glance around various websites tells me that this is apparently something the sales reps don't make as clear as they could. I've had satellite internet for many years, so I don't have any unreasonable expectations about it, but when I found out I only had 10GB as opposed to 60 available, I was really, really upset and called Hughnesnet technical support (ticket #55189030). The fellow I talked to was able to get me a credit and a month of unlimited access (with a recommendation to upgrade at the end of the month. Suffice to say, this was very, very annoying, but since I'm locked into a contract now, I accepted the offer to at least get the month of unlimited use and the credit since I couldn't do much else.) That was about three weeks ago. I checked my download meter a couple of days ago on a hunch, and found that we no longer have the unlimited month we were promised...it was already depleted by several GB; it had been working correctly before that. We thought perhaps it would fill back up after a few hours, but today, it's even lower. What happened to the month we were promised? Why was it shut off early? I am so unhappy right now. If I hadn't listened to my hunch and checked, our internet service would already be out and we'd be having to buy more data right now. Can someone please help me out with this? This is getting really upsetting.
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