About Chris11

Hi ljnich, Thanks for your feedback. Many things are being looked into based off of the response we've gotten from this new update. Can't say we'll specifically make everyone happy with the changes, however everything is being considered.  - Chris ... View more

Hello Dawally, You're welcome. Glad I could be of service.  - Chris ... View more

Hi Dawally, I've added a service discount of $20 for the next 12 months. Your monthly payment should now be $70. I hope this is satisfactory. You've been a customer for some time now. All payments have been on time and I hope this bit of money saved is able to help. Hope to hear from you soon. Thanks, Chris ... View more

Hi dawally, Thanks for reaching out. We'll look over your account and see if there is something we can do for you. Talk to you soon. - Chris ... View more

At least they have gotten ahead of this debacle. Thanks for the info guys ... View more

Hello Tigger, Welcome to the community and thanks for posting. Glad to hear you were able to get his resolved. If anything else comes up that you need help with, feel free to let us know. Thanks, Chris ... View more

Hello Robert, Best thing to do is provide us a recent case number or your modems serial so we can locate your account. This way, we'll be able to assess what should be done and have you back up and running as soon as you're back. Hope to hear from you soon. Thanks, Chris ... View more

Hello, What email account are you talking about? Yahoo? Gmail? Hughesnet? What account are you using that is unable to receive email? Hope that is more clear. - Chris ... View more

Hi possibilities, Thanks for posting and welcome to the community. Are you having trouble with the email associated with your profile here on the community? From what I am seeing on your account, there shouldn't be a problem with your @hughes.net account. Hope to hear from you soon. Thank you, Chris ... View more

Hi Sandra, I just got word that your account should be working normally. You should no longer see any errors when logging into the customer support center at www.my.hughesnet.com. Please let me know so I can give our engineers some feedback. Thanks, Chris ... View more

Hi Sandra, I responded to you the number is 1-866-347-3292. - Chris ... View more

Hi Sandra, Thanks for clarifying. I remotely logged into your account and see some errors popped up. Is that what you are referring to? I've gone ahead and escalated your concern and should hear back something soon once it's fixed. In the mean time please give us a call at 1-866-347-3292. A live agent will be able to update the card on file for you. If it is not a pressing matter, it shouldn't be too long before you are able to do it yourself. Your patience and cooperation are greatly appreciated.  Thank you, Chris ... View more

Hello Sandra, Thanks for posting and welcome to the community! How can we help. What are you trying to update? - Chris ... View more

Hello Jennifer, Sorry for the late response. We've been looking through your account and through your cancellation process. I'm very sorry to hear about your husband, and hope he is doing better. We are always willing to work with customers in extraneous circumstances. We would of liked this to be resolved in a more satisfactory manner. Looking back at your case notes and the cancellation call, the agent did not leave notes mentioning the unfortunate event with your husband. Only that you asked for a lower fee because you rarely used the service. While I'm sure it was talked about, every situation is taken via a case by case basis. We wouldn't be able to reverse the charge at this point, until we do a sale call review. That way we can clearly gauge whether or not you were correctly informed when signing up. It can take a few days for the results. If you were misled, we are definitely willing to offer a refund of fees. I will update you soon. Thank you, Chris ... View more

Hi Olesmokey, We appreciate the post and would like to welcome you to the community!. Head over the the link posted by maratsade, it has all the info you need. If there is any confusion, let us know so we can assist further.  Thanks, Chris ... View more

Hello Don, The billing can be a bit confusing. Let me help clear this up for you. There are two different dates when it comes to our billing system. There is a Bill date and a Due date. Bill dates are mainly for invoice customers. To give customers time to receive then pay their bill once it comes in the mail, there is a time difference set. Which allows for leeway so that the system does not auto interrupt service. Everyone has both dates, however auto pay users are charged the same day as the bill date. If for whatever reason, the system is unable to retrieve payment, it will continue to attempt to retrieve the payment for 10 days(Due date).  The process is a bit old school, and I personally agree that we can make some improvements in this aspect. You just have to remember, most systems in place are conducive to our user base. We appreciate the feedback, and will pass along your remarks to our respective departments. If you need anything else feel free to let us know. Thank you, Chris ... View more

Hi GabeU, Thanks for the info. Have on computer with 10 already and it's actually great. Going to keep my other computers with 7 though. Still love it too much :-). - Chris ... View more

Hi Shortcut, Thanks for posting and welcome to the community! I hope Gwalk was able to clear this up for you. The way our billing is set up for auto pay can be confusing. On top of forward billing, the bill date is the date money is charged to your account. The actual due date is 10 days from that. It is set up this way so that if our system is unable to retrieve payment, our customers have those 10 days to pay before an interruption of service occurs. If it were the other way around being a day late on payment would stop service. Then to get it back there is a bit of a waiting period and I'm sure most customers would be annoyed by this. Although invoice billing is always a good option to go with as well. If you have anymore questions or concerns feel free to let me know. Thank you, Chris ... View more

Hello Debi, Welcome and thanks for posting. I can understand your frustration, however we'll need to look into this further. To locate your account I'll need a recent case number or your modem's serial(if you still have it). Once I have your account pulled up I can investigate and be better equipped to assist you. Hope to hear from you soon. Thank you, Chris ... View more

Hi Mike, Welcome to the community! We appreciate the post. I'm sorry to hear of your experience. I can understand why this would be frustrating. First things first, we would like to pull up your account and investigate on your behalf. To do this we'll need a recent case number or the serial number of the HughesNet modem. Hope to hear from you soon. Thank you, Chris ... View more

Hi ablstnlki12, It's been some time since we last heard from you. I also don't see anymore calls in for support since. I want to make sure we take care of you here. Please check my last message and suggestion about the tech. Hope to hear from you soon. Thank you, Chris ... View more

Gary, Thanks I caught it early - Chris ... View more

ablstnlki12, I'm asking if you can see your dish from a safe place to determine if the LOS is clear. Your diagnostics show that their is an issue. But it could have nothing to do with trees. I say this mainly because of what I found here: (will put new pic without SAN) As you can see, for the past 90 days your service was above the dotted line which is Good. If you've had service since 2012, unless there was a new tree planted I don't think it could necessarily cause what you've experienced. Since the 19th(actually before), there is a major decline, which points to maybe a bad storm that caused the dish to shift. I think the best option is to send someone out to determine this. Won't cost you anything. All I would need is a good day and time to schedule it.  Thanks, Chris ... View more

Hi ablstnlki12, Your diagnostics definitely point to a bad LOS. I also see that you called in on the 17th of June. You spoke with an agent who offered a free dispatch due to LOS, but you declined because you wanted to get trees cut before this was done. Seems to still be the case here is that correct? Please let me know, I'd like to have a tech come out to your house. Just want to make sure this is OK with you first. Hope to hear from you soon. Thank you, Chris ... View more

Hi ablstnlki12, Yes, line of sight(LOS) is very important to a strong signal. When was your service installed. I've seen some installs become a problem once tress have regrown their leaves from winter. Do you have a clear view of the dish and its LOS? Your account info is linked with your community profile. So I'll go ahead and run some diagnostics in the mean time and see what I find. We appreciate your patience and cooperation as we help address your concerns. Thank you, Chris ... View more

Hi ablstnlki12, Thanks for posting and welcome to the community! I hope our community members were able to provide some assistance. Are you still experiencing slow service? Can you head over here http://192.168.0.1 and tell us what you see? Hope to hear from you soon. Thank you, Chris ... View more

Hi Rosalba, I Hope everyone was able to help address your concerns. If you have anymore questions feel free to let us know.  Thanks, Chris ... View more

Hi dmh359, We appreciate the post. The 11th should be your bill date. Your due date is 10 days after, which is basically the last day your bill would be due before a interruption in service. This is in place mainly if you have a paper invoice payment type selected on your account. With auto pay the same day that the bill is generated is the same day that our system will retrieve payment. If you would like to receive a paper bill you can opt to do that. Just FYI, there is an $5 fee to have this done. I hope this clears it up for you. Thank you, Chris ... View more

Hi Slimfix, Thanks for posting and welcome to the community. Please check the site Gwalk posted. I do see the rebate listed on your account. However it can take 8-10 weeks to receive your case back. So you should receive it very soon. When you visit the site above make sure to click Check Status of $50 Cash Back. And you should get a response. Thank you, Chris ... View more

Hi hotzeee007, Welcome to the community and thanks for posting. Your next bill should charge your account on 7/1/16. If you were to request a due date change before the start of the new billing cycle you would have seen the change sooner. From your account notes this was what I found. You called on the 29th of April. Your billing cycle ended on the 23rd. So any change would not happen until the next billing cycle. So you would still be charged on the 23rd like usual. But the new due date would change to the 1st.  This is how it was explained to you by our agent per the notes of your call: This is to confirm that you have requested a one-time extension of the due date of your current Hughes invoice. Your due date is currently 05/03/2016 and pursuant to your request we are extending that date to 06/02/2016. Please be advised that once we have processed this one-time due date extension, we will be unable to modify it further so receipt of full payment of the amount due from the last bill that was generated. Payment must be made by 06/02/2016 to avoid becoming subject to the collections process. If your next bill’s due date is prior to the extended due date and you have credit card or e-check on file, the Billing system will collect all the amount due from the current bill and the new bill based on the new bill’s due date. Payment must be made by 06/02/2016 to avoid becoming subject to the collections process. Do I have your permission to proceed with the due date extension?  Just remember. The due date is the last day that we will attempt to receive payment from your account before you start to receive pop ups that you are overdue. With a due date of 5/03/16 your bill date(First attempt to charge your account) is the 23rd. Which is the day of the month you have been paying your bill since signing up.  I'm sorry if this is confusing. However as a show of good faith I am going to add a 1 month service credit to your account. So your next bill you will not have to worry about. If you have anymore questions or concerns feel free to let me know. Thank you, Chris  ... View more