About amyammons2

BTW, you get gold stars in my book!   This is the first explanation and full response I've had to this situation for the past 2 years.  Thanks! ... View more

I understand, thanks.   Let's leave things as they are then, Liz.  Thanks so much for the explanation and follow up! ... View more

We have two open cases on our account billing, which need to be corrected. There's a parent-child set up on our account, with one DSS number correctly showing that we own our modem and the other DSS number showing that we are leasing.  We keep getting charged $10 a month for a lease.   In the last case, the tech was referring it to a supervisor because she did not have the authority to make the change, and it stopped there.  You don't get involved in billing issues, do you?   (-: Thanks. ... View more

Hi Liz:   I cleared my cache, and tried tried again.  Received the above error message today. ... View more

Server Error in '/' Application. Object reference not set to an instance of an object. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.NullReferenceException: Object reference not set to an instance of an object. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: <pre>[NullReferenceException: Object reference not set to an instance of an object.] hughessupport.suth.com.hnSaveData.Page_Load(Object sender, EventArgs e) System.Web.UI.Control.OnLoad(EventArgs e) +67 System.Web.UI.Control.LoadRecursive() +35 System.Web.UI.Page.ProcessRequestMain() +750 </pre> Version Information: Microsoft .NET Framework Version:1.1.4322.2512; ASP.NET Version:1.1.4322.2515 ... View more

HI Liz:  I should mention that I've tried sending the email problem report on a couple of different days, after shutting my computer down.  Hope this info is helpful.   I tried again this morning and received the same error message today. ... View more

Hi Liz:   This happens when I have completed the email report form, and click "submit."   I have tried it with both Internet Explorer and  Firefox, and received the error message both times.  Thanks ... View more

Server Error in '/' Application. Object reference not set to an instance of an object. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.NullReferenceException: Object reference not set to an instance of an object. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: <pre>[NullReferenceException: Object reference not set to an instance of an object.] hughessupport.suth.com.hnSaveData.Page_Load(Object sender, EventArgs e) System.Web.UI.Control.OnLoad(EventArgs e) +67 System.Web.UI.Control.LoadRecursive() +35 System.Web.UI.Page.ProcessRequestMain() +750 </pre> Version Information: Microsoft .NET Framework Version:1.1.4322.2512; ASP.NET Version:1.1.4322.2515 ... View more