About ryankkinney

Update. Just spoke with the engineering department after calling back in to ask why I hadn't recieved a call. After 3 tests on my part at www.speedof.me the engineer did a few test on her part and she 100% agreed with me that the tech had not installed my new service correctly. She believes he did not fine tune it to the new satellite as he should have causing extremely low speeds on my end. Instead of charging me for his mistakes, she waived the service fee and is sending a tech out to properly fix it and she made sure it's not the tech who initially installed. ... View more

Hughesnet can see my test speeds I do on their testing app on my account. They are complete **bleep**. That testmy.net is worthless, it times out the majority of the time. I am now on the 4th day of waiting for the engineering department to get back with me, which I was suppose to hear something within 48 hours. This company is poor in customer service skills. The reason i'm confident that the thing was installed incorrectly is, I know the dish has to be readjusted to be moved to the new satellite for Gen 5. The adjustment markers on the satellite are still in the exact same spots as they were for Gen4. My tech was over an hour late, was here maybe 5-10 minutes and several of those minutes were playing with my dog/getting signatures.   It's pretty sad, I upgrade from Gen4, which I had absolutely no issues with, great speeds. I upgrade to Gen5 and it's complete **bleep** all around. If they can't provide the service consistently, then they shouldn't offer it at all. My download speed this morning at 8:48am according to the hughesnet speed test was 0.99kbps. <<<<Fantastic right?? I'm sure in all your worlds that's close enough to 25mbps. **bleep**, at this point I would be happy with a consistent 7-8mbps download. ... View more

My satellite strength is showing as 87%, I have rebooted the modem numerous times. I have tried numerous computers devices. I have been on a windows 10 device, which actually  caused my speed results to slow versus being on a windows XP computer and loading the three sites customer service wants you to, purple.com, google.com and cnn.com is not getting any faster. ... View more

These are directly from hughesnet's speed test: 09/22/2017 02:08 PM   3481   2897   Yes   09/22/2017 01:57 PM 13091 3095 Yes 09/22/2017 01:52 PM 8115 2885 Yes 09/21/2017 04:56 PM 173 2785 Yes 09/20/2017 06:36 PM 176 2563 Yes 09/20/2017 06:27 PM 1131 2566 Yes 09/20/2017 06:23 PM 1004 751 Yes 09/20/2017 06:19 PM 480 360 Yes 09/20/2017 04:35 PM 755 2459 Yes   Testmy.net results are as follows:   10.5mbps download  949kbps upload 672 kbps                    1.6mbps 4.6mbps                     1.5mbps 386kbps                      upload timed out   Those three test were date/time as follows: 9/20/17 4:35pm, 9/21/17 6:07pm and this morning 9/22 8:20am   ... View more

They already have days worth of tests from their speed tests and testmy.net. I am not repeating it another 100-200 times. I don't have time throughout the week to test different times during the day since I'm at work. Hughesnet needs to send a technician out to trouble shoot this issue instead of giving me the run around. ... View more

Nope. ... View more