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ryankkinney
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Joined 11 years ago
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Re: False advertisement of download speeds
My satellite strength is showing as 87%, I have rebooted the modem numerous times. I have tried numerous computers devices. I have been on a windows 10 device, which actually caused my speed results to slow versus being on a windows XP computer and loading the three sites customer service wants you to, purple.com, google.com and cnn.com is not getting any faster.12KViews0likes1CommentRe: False advertisement of download speeds
These are directly from hughesnet's speed test: 09/22/2017 02:08 PM 3481 2897 Yes 09/22/2017 01:57 PM 13091 3095 Yes 09/22/2017 01:52 PM 8115 2885 Yes 09/21/2017 04:56 PM 173 2785 Yes 09/20/2017 06:36 PM 176 2563 Yes 09/20/2017 06:27 PM 1131 2566 Yes 09/20/2017 06:23 PM 1004 751 Yes 09/20/2017 06:19 PM 480 360 Yes 09/20/2017 04:35 PM 755 2459 Yes Testmy.net results are as follows: 10.5mbps download 949kbps upload 672 kbps 1.6mbps 4.6mbps 1.5mbps 386kbps upload timed out Those three test were date/time as follows: 9/20/17 4:35pm, 9/21/17 6:07pm and this morning 9/22 8:20am12KViews1like4CommentsRe: False advertisement of download speeds
They already have days worth of tests from their speed tests and testmy.net. I am not repeating it another 100-200 times. I don't have time throughout the week to test different times during the day since I'm at work. Hughesnet needs to send a technician out to trouble shoot this issue instead of giving me the run around.12KViews1like7Comments- 12KViews0likes9Comments
False advertisement of download speeds
I upgraded from Gen4 to Gen5 on 9/16/17. Immediately after the tech left I tried my new internet out to see all this speed, unfortunately Gen5 was way slower than Gen4 I had. After several days of speed testing it was discovered I was getting less than a megabyte download speed most of the time with small glimmers of speed in the 7megabyte range briefly. My internet is so slow that I can't even load pictures on Facebook let alone stream a small video. After 4.5 hours on the phone with customer service on 9/20 they escalated my case to the engineering department and promised within 48 hours that they would get back to me with a solution. I didn't recieve a call today, rather I called them and they advised it would possibly be another 24-48 hours. They refuse to send a tech out unless I pay $125.00 even though I have the repair plan. They refuse to admit the tech that installed my Gen5 most likely installed something incorrectly but will fix it if I PAY for HUGHESNET's MISTAKE. This is the poorest customer service I have ever seen. I would never reccommend this service to anyone because it's cheaper to go get dial up for the speeds you'll recieve.12KViews6likes17Comments