Hello, THANK you so much for attending to my questions! You are a beam of light in a sea of darkness 😉 I now recognize that the inability to send me a copy of my order is a company issue. It is absurd. I found a $200 billing discrepancy on my first order ONLY from looking at the order itself. Customer service and escalation were unable to correct it. I had to cancel the order and re-order. The missing "order" is from the re-order. The sales agent (who had nothing to do except fill in the form since I knew exactly what I wanted to do, made a typo in my address. I only found out when I did not receive an e-copy of my order in a timely way. Since my email address is my name, I did not err in spelling it for the agent. He made the mistake (although that point is NOT relevant to this matter.) It is beyond belief that a company as large as Hughes Net cannot send me a copy of my order. By the way, I (not anyone at Hughes Net) went to my account on-line and corrected my email address. Not a single one of the 10 or so reps that I spoke to about the error went to the account and corrected it. You are, as far as I can tell the only one who has helped at all. THANK YOU! BTW, I spoke to the installer today. He will expedite the shipping of the router to me. I expect to have it by Friday. No one will be at the address for a month after Monday so a 5-10 business day delivery would leave the router on the doorstep for a month. It would not likely be there anymore when anyone (who belongs there) got to the house. This is the first internet connection at that property. Hence, there are no computers at the location to plug in directly. Only mobile phones. I will let you know when the router arrives for the billing adjustment. Thank you for your help. (Who can I tell?)
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