About pbpollak

Thanks for everything, Liz! I was at the vacation house until yesterday and wanted you to know what happened. The installer installed the service on Monday 8/29 and the modem arrived and was set-up on 9/1 or 2. It works now. Hooray. FYI a second package arrived (first,) it wasn't a modem.  I don't know what it is. I posted a question about suspending service in a separate thread. Thanks so much for all your help. Patricia ... View more

This reply was created from a merged topic originally titled Redirect Router shipment. Adjust account to not start until we have service.. Liz has been helping me. Please direct this to her. Hello Liz, I just received a note from UPS that my router will be delivered on Tuesday. I told the installer this morning that if I did not receive it by FRIDAY, it would be left on the porch for a month or so. Please help me redirect this shipment to another address. AND, 2. Please adjust my account to an unknown date in the future. And, let me know how to notify Hughes Net when we want service to start. Thank you. ... View more

This reply was created from a merged topic originally titled HELP! My router has been shipped to the WRONG address. I have no service.. Redirect Router shipment My router has been shipped to an address of a vacant house. I told the installer this on the phone this morning. The shipment must be redirected. How is this done? ALSO Please stop my account and do not activate it until I call and say I want it activated. There is no one at the address and no router, for awhile. ... View more

Hello, THANK you so much for attending to my questions! You are a beam of light in a sea of darkness ;-) I now recognize that the inability to send me a copy of my order is a company issue. It is absurd. I found a $200 billing discrepancy on my first order ONLY from looking at the order itself. Customer service and escalation were unable to correct it. I had to cancel the order and re-order. The missing "order" is from the re-order. The sales agent (who had nothing to do except fill in the form since I knew exactly what I wanted to do, made a typo in my address. I only found out when I did not receive an e-copy of my order in a timely way. Since my email address is my name, I did not err in spelling it for the agent. He made the mistake (although that point is NOT relevant to this matter.) It is beyond belief that a company as large as Hughes Net cannot send me a copy of my order. By the way, I (not anyone at Hughes Net) went to my account on-line and corrected my email address. Not a single one of the 10 or so reps that I spoke to about the error went to the account and corrected it.  You are, as far as I can tell the only one who has helped at all. THANK YOU! BTW, I spoke to the installer today. He will expedite the shipping of the router to me. I expect to have it by Friday. No one will be at the address for a month after Monday so a 5-10 business day delivery would leave the router on the doorstep for a month.  It would not likely be there anymore when anyone (who belongs there) got to the house.  This is the first internet connection at that property. Hence, there are no computers at the location to plug in directly. Only mobile phones.  I will let you know when the router arrives for the billing adjustment. Thank you for your help. (Who can I tell?) ... View more

Thank you so much! Now, How do we adjust my account and billing date to start AFTER I receive my router? ... View more

Third, Please send me a copy of my order. The sales agent did not send one to ME. He apparently sent it to someone else. ... View more

Second, Please "hold" my account. My account was activated and I do not have all the equipment I contracted for and need to use it. ... View more

This reply was created from a merged topic originally titled Missing Equipment. When will I receive my router? The installer did not bring one and my service has been activated although I do not have service. ... View more

This reply was created from a merged topic originally titled I need a copy of my order. Please have one sent to me.. The sales rep tells me he sent my order confirmation to the wrong email address. I need a copy of it to pay the bill. How do I get it? ... View more

Thank you. First, I'd like to know when I will receive my router? The installer did not bring one when he installed the equip. yesterday. ... View more