About debrock2010

debrock2010 · ‎07-10-2017

My patience has run out. It should not take this long to resolve a problem. How can you people run a business with this kind of customer support? We can't log into our accounts to see our bills. I can't even get a paper bill or take my payments off automatic payment. This is NOT acceptable. We, as customers have a right to demand to see our bills immediately. It's been over 3 months and still no access to my account Phone calls get put through a loop so there's no help there. I am going to get a lawyer, hopefully with anyone else that has a problem getting into their account and sue Hughes for fraud. You take out your payments on time, I expect to be able to get my account informtion in the same amount of time. IMMEDIATELY!!!!

debrock2010 · ‎05-05-2017

I think I've been extremely patient, but it's been over a month and I still can't access my account. You're support totally sucks!!!! I shouldn't have to wait this long for my account to be accessable. I was thinking of upgrading to a Gen5 but I'm not sure now if it would be worth it. I've even given support my login information so they could do more testing but after 30 days with absolutely no communication from anyone I'm giving up. Believe me, if I lived in an area that had any other kind of internet access I would be dumping Hughes like a hot potato.

debrock2010 · ‎04-09-2017

I've had Hughes for 7 yrs and am somewhat happy with it. I experience slow speeds all the time, but there isn't any other provider where I live. I have Gen 4. I've been trying to see if it is worth it to upgrade to Gen 5 but am unable to gain access to anything. I can log in, get my email, but everything else I get Invalid OpenID or Credentials. I even opened another account to see if that would make a difference but **bleep** no, I get the same stupid message. I would like to have this fixed so I can see my bill and if I want to upgrade or just get rid of the internet all together. I am extremely unimpressed with the Hughes customer website. It is almost childish in its presentation. There is really nothing impressing about it at all, plus it never works and when it does you have to log in on each page (so it seems).

Online Status	Offline
Date Last Visited	‎12-29-2019 11:11 AM

About debrock2010

Re: Invalid OpenID or Credentials.

Over a month and still can't access account

Invalid OpenID or Credentials.