Reading the many, many, comments like this one makes me wonder what folks are about. I learned as a youngster that salespersons are there to hook, and that one must READ THE CONTRACT before signing. The reasponsibility is upon the subscriber, not the salesperson, to verify all the nitty gritty of an agreement. Understand that when you are signing one of these agreements it is for 1 or 2 years, and to take an hour or 2 to understand what you are signing. I one does not understand the a $50 trip to your family attorney should do the trick. I do understand how incredibly frustrating HughesNet can be, with performance all over the map, data disappearing, and just plain weird. I have gone from 20MB down to 1 MB down withing a given streaming. I have come to just ignore the foibles, taking time in the garden when speeds are in the toilet. Living in the mountains of NE Washington State where I do, I have a choice WildBlue, HUghes or dialup. After many years of WildBlue and now 3 with Hughes I find them both can be infuriating at times with their seeming incompetence and non-caring attitude. But hey, it's only the interweb, not life vital issues. Bottom line, when one signs a contract, no one is responsible for misunderstandings but the signer. Hope things pick up. It is a constant battle to maintain effective performance, work with the reps, they do an adequate job, eventually.
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