About MzLiz

WHERE AS HUGHESNET DOESN'T PUT A CAP ON HOW MANY PEOPLE THEY SIGN UP FOR THEIR SERVICES AND THIS RESULTS IN POOR INTERNET SERVICE AND SPEED. Yep, that's a major issue for some and Hughesnet has a tendency to deny and deflect this issue. If you're on a highly congested beam/gateway then it's very possible that your speeds can be slow no matter the time of day/night..Reboots, Modem Swaps, Speed Tests and as you said Upgrading to the most expensive plan won't really change that..They've already reached their designated maximum capacity within certain areas but they're still advertising and selling within those areas knowing that their service won't work properly as advertised..Of course a potential customer won't realize that until after the fact..It only seems to be getting worse and worse and those who are mainly affected tend to be GEN4 customers. ... View more

lindakay--I know the milk is already spilled but, you really should have watched the installer like a hawk the moment he stepped foot on your property to make sure the job was properly done and not haphazardly done. A good chunk of these installers really need more training and there should be stricter background checks on the part of Hughesnet..There's no amount of sugar-coating that can erase away a botched installation job..This one takes the cake smh..Let's see how the "official reps" respond to this case come Monday. ... View more

Eric--You're still in the honeymoon phase of course you'll be overjoyed with the service..Eventually you will encounter a problem (either on Hughesnet end or your end), lets see how you'll be treated by " phone support" if you decide to call in..Of course on here you'll be treated fairly well by one of the Official Reps, it's a public forum for *all* to see..FYI installers that are contracted with Hughesnet don't offer advice to customers once the installation is completed--it's not their jobs to do so. The only time a new customer should have their ETF waived is if they were misled by a sales rep whether intentionally or unintentionally and if the initial installation via the installer/tech wasn't properly done..It obviously happens more times than not since half of the posts here highlight those issues. I feel there wouldn't be as many complaints posted here if Hughesnet properly addressed some of the main issues such as... Misleading Sales Reps--Perhaps more training or "coaching" is needed, but I feel there should be a 3-strikes you're out rule if certain sales reps repeatedly make the same mistakes or bad decisions over and over again..It's their jobs to fully disclose the main details of the service but some are so anxious to make that "sell" they conveniently forget to do so..Asking questions and reading the fine print is great but when you have rouge sales reps that represent Hughesnet that's a problem, this also applies to some of the "phone support reps"..It's always a good idea for new customers (and old ones) to record their convos when speaking with Hughesnet sales reps or customer service reps..They do record each call that comes in, but I personally wouldn't rely on their recordings 100% for obvious reasons...Voice Recorders are great! 🙂 Bad Installations--Obviously if the installation isn't properly done the customer wouldn't be able to fully enjoy their service and it could be a potential hazard to the customer and their property if the wires/cables aren't properly grounded and if the dish itself isn't properly anchored...Perhaps more training is needed here also and stricter background checks and a stronger reprimanding on the part of Hughesnet since they're the ones that hire these installers in the first place...If an installer or service tech damages someone's property because of carelessness or poor training is Hughesnet liable to fix a customers property??..Guess I'll make a thread on that sooner or later. Disappearing Data Drain & Extra Slow Speeds--No one seems to have any concrete answers as to why some customers are experiencing this--specifically the *official reps not the outsiders trying to look in..If data is constantly draining even when directly plugged into the modem, no devices are connected, router is secured, no streaming and even when the modem is unplugged data is still being used..And after 50-11 speed test and reboots are done the problem isn't solved or it's temporarily fixed after a customer is vocal about it, that's pretty odd..I haven't experienced this issue as a long time customer (knocks on wood) but if I were you better believe I would be extra vocal about it..Overloaded beams/gateways may be part of the issue, but it's something more beyond that and only the engineers themselves know the exact cause of it and I'm not expecting them to disclose that info since they're on the payroll as well as the official reps..However sugar coating and deflecting won't solve this issue, it obviously is a major issue for some customers and it shouldn't be overlooked or dismissed. It's not a requirement for customers to be 100% well verse about the ins and outs of how satellite internet works (btw no one is 100% well versed in anything), *some knowledge and mainly common sense is needed it goes a long way..However it should be a requirement that all sales/customer service reps, installers/service techs maintain a level of professionalism, courtesy, honesty and respect toward customers at all times, but obviously that's lacking and it's not being fully addressed as it should be, since profit ($$$) over customer satisfaction is the name of the game. Just my 2 cents. ... View more

Well thanks katie I guess. Often times it's not what you say but how you say it..There's a way to offer advice and interact with customers without being "aggressive" aka "rude and arrogant" and most customers (especially myself) won't put up with that and rightly so..It's one of the main reasons why I make my threads private if and when I need answers/help about my service. ... View more

So this Bird Dawg person post was deleted because he told some truth and mixed it with sarcasm?..Wow okay--I've should have took some screenshots it comes in handy around here. Now it's showing BirdDog as the last person that posted instead of BirdDawg--one in the same?!?..The typing style of this BirdDawg person looked familiar to me--if it was in fact the same person that post around here then it's super odd that he would make up an account just to respond to this thread smh. ... View more

^^Did you even read the OP's concerns or did you gloss over it? You're acting as if no customer should call the corporate office as if somehow it will leave them all frazzled..When customers are given the-run-around and disrespected via "phone support" the next step up is corporate--it's only at that level where customers are taken seriously and their problems are taken care of in a timely manner (most of the time)..I'm sure a multi-billion dollar corporation like Hughesnet is well equipped to deal with customers concerns at the corporate level it's part of the business. ... View more

The "phone support/customer service" 9x's out of 10 is a joke...anyone that says they're greeatttt is delusional...More customers should call the corporate office directly the number really should be posted on the forum right next to the "phone support" number. Also what's the point of having forum "guidelines/rules" if some customers (so they say) are allowed to disrespect other customers without any consequence?...It's really getting out hand and I have yet to see any Mod/Official Rep address this ongoing problem. ... View more

So they've waited all this while when the system is dam* near critical to launch a new satellite into orbit next year..alrighty then. ... View more

The entire system needs to be upgraded--it's overloaded..It wont even make it to the next decade if major upgrades aren't implemented...It's like trying to put a band-aid on a gushing wound and expect everything to run smoothly and properly..The CEO, Vice President of Hughesnet should have realized this by now..I'm sure he did but instead of fixing the obvious problems that pop up within the service he's steadily lining his pockets up while constantly screwing over his customers..Companies like Hughesnet will only change when they're forced to..They already have one strike against them in the court system I guess they're looking for another. ... View more