Well after 6 years I am finally experiencing a major problem with my HN9000 system. A few days ago my internet went down, no bad weather to speak of just one morning it wasn't working. So I checked out everything I could, turned off the modem to do a restart didn't change anything. Checked out the system control my signal was great 158 and all appearances was that I should have internet, except I had a Status Code 30: Too many bad slots on the Transmit and Receive. Now all the lights on my modem are fine and looks like it would in normal operation. So I give it a few days thinking the problem is somewhere else and still no internet. I contact customer service today and spoke with a nice rep and she looked into things and after some troubleshooting she decided to do some type of system re-install and she said it should come back up in about 25 minutes and I should have internet. Well that didn't work and now I don't get the status 30 anymore I have a system that is completely down and get a Status 14 and 15: that says probe failure or probing and my transmit light does not come on now like it was before So I give it time in case something else may happen and it start working again. No dice system still down I contact customer service again and the rep reads over my previous conversation and says that I basically have 2 choices 1. Swap my cables on my modem (which I did it gave me a system light error so I changed them back) or 2. Send out a service tech for a $125 fee And of course she hit me up for that big Gen 4 swap I knew that was coming at least the first rep didn't try to be a salesman. I own all my equipment. I am happy with my HN9000 unit, if this system is being phased out I would like to know, if it is a issue with my equipment here why can't hughesnet send me a replacement part the whole system is only two parts a modem and the satellite head. I can change parts as good as any service tech and it won't cost me $125. I honestly don't believe my equipment is bad as before my system was re-installed via the service rep everything seemed to be withing working parameters but no internet. Or is this just a way to get me to swap to Gen 4. I think after being a customer for so long I could get a little better info from a tech other than swap a couple of wires that I know are routed correctly or send out a tech. I am hopeful that Hughesnet can figure this out, if not I will be moving on.
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