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About cranedriver
since
08-07-2015
04-27-2017
cranedriver
New Member
8
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1
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| Date Last Visited |
04-27-2017
02:29 PM
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05-26-2016
11:52 PM
1 Kudo
First I want to praise Amanda for going out of her way to help my situation and I called to cancel the service call because I found my problem and repaired it. If you need to confirm the cancellation on your end please do so. Now its time for me to eat a little crow due to the nature of my job (working offshore) we usually have to fix and troubleshoot all our own problems. That being said about two years ago I wanted to relocate my modem so I purchased new cable and bought a crimper and weatherproof connectors. This job went well with no problems, so when this new problem came up I checked all the cable and connectors I changed and everything looked 100% which it was on what I checked. But I didn't check the old cabling from the ground block to the head, I checked that today and found where the weather proof connection had given up and allowed moisture to corrode the wire and some of the fuse block on that one side. It was brittle at the connector and broke off as I removed it from the fuse block. So I go pick-up a new fuse block and cut back my cables and put on new weatherproof connectors. Bam I got internet again. I never even thought about checking that side of the ground block. I guess six years of sitting in the Mississippi sun and rain that those weather pak connectors can fail. Either way I am happy to have my Hughesnet back up and running and thanks for everyone's responses.
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05-25-2016
11:06 PM
That would be great Amanda just give me a date and time and someone will be here to meet the tech.
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05-25-2016
09:42 PM
That's correct Amanda I reversed the cables at the modem and reversed them at the ground block all connections looked good and I powered the system up and system status is still the same as above. I also noticed I have a red flag on Security Keys State it shows Not Valid. And a red flag on Desired State that show Maintenance.
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05-25-2016
08:58 PM
Hi Amanda no bad weather and yes my cables are all intact and I checked the connections and I had all lights active yesterday before the tech did the reset or re-install command. Now all lights are active except for the transmit light. I will power down the unit in a bit and reverse the cables so if I my transmit light starts working then I can rule out a bad cable. Currently have a signal of 152 (it's a little cloudy today) and Receive status is Up but showing Code 14 and Code 15 Transmit is Down and showing Code 14 and Code 15.
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05-25-2016
02:29 PM
The responses are appreciated, hopefully they can get it figured out. I like hughesnet it serves its purpose here and we use it and a Verizon Jetpack with 15GB a month and that covers our monthly needs.
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05-25-2016
06:07 AM
Oh and my last case # was 54185214, I didn't get the second case # from the rep because I refused to stay on after it became apparent that all she could help me with was spending money for a tech or a upgrade.
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05-25-2016
06:05 AM
Well after 6 years I am finally experiencing a major problem with my HN9000 system. A few days ago my internet went down, no bad weather to speak of just one morning it wasn't working. So I checked out everything I could, turned off the modem to do a restart didn't change anything. Checked out the system control my signal was great 158 and all appearances was that I should have internet, except I had a Status Code 30: Too many bad slots on the Transmit and Receive. Now all the lights on my modem are fine and looks like it would in normal operation. So I give it a few days thinking the problem is somewhere else and still no internet. I contact customer service today and spoke with a nice rep and she looked into things and after some troubleshooting she decided to do some type of system re-install and she said it should come back up in about 25 minutes and I should have internet. Well that didn't work and now I don't get the status 30 anymore I have a system that is completely down and get a Status 14 and 15: that says probe failure or probing and my transmit light does not come on now like it was before So I give it time in case something else may happen and it start working again. No dice system still down I contact customer service again and the rep reads over my previous conversation and says that I basically have 2 choices 1. Swap my cables on my modem (which I did it gave me a system light error so I changed them back) or 2. Send out a service tech for a $125 fee And of course she hit me up for that big Gen 4 swap I knew that was coming at least the first rep didn't try to be a salesman. I own all my equipment. I am happy with my HN9000 unit, if this system is being phased out I would like to know, if it is a issue with my equipment here why can't hughesnet send me a replacement part the whole system is only two parts a modem and the satellite head. I can change parts as good as any service tech and it won't cost me $125. I honestly don't believe my equipment is bad as before my system was re-installed via the service rep everything seemed to be withing working parameters but no internet. Or is this just a way to get me to swap to Gen 4. I think after being a customer for so long I could get a little better info from a tech other than swap a couple of wires that I know are routed correctly or send out a tech. I am hopeful that Hughesnet can figure this out, if not I will be moving on.
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08-08-2015
02:00 AM
Have the tokens been credited yet? Just curious.....
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