About rdlatsch

I have installed Glasswire. on my computer. Unfortunately, I do not understand how to use the data it provides. And there doesn't seem to be any explanations that I can understand in the software itself. ... View more

Which is a problem, because no one wants to admit they don't have a solution, and they don't offer to sent you on to the next tier of service. ... View more

I'm glad you enjoy your chit chat.  I don't. When I call tech support, I want solutions, not weather reports. ... View more

The problem with the data loss is very intermittent. I think that is why it is so difficult to diagnose, Unplugging the Ethernet cable for a few hours and then plugging it back in is not the solution, although it is the only solution the tech support people I spoke with could think of.  I have received and installed the new modem.  Will that help? I can only hope. ... View more

Problem is, they don't want to escalate you to  tier 2 or tier 3; no one would transfer me to someone else. Hence, the circles we talked in. And while I appreciate that some people want to chit chat with people from around the world, I prefer to just solve my problems. And while I also appreciate those of you who have been here for a long time and have the answers; again, I don't have an IT degree, and although what you say makes perfect sense to you, I need "answers for dummies" - very detailed, where to find things on the computer, no abbreviations, and no assuming that I "should know" what you are talking about. I am new to satellite based internet service, and so far, I'm none to happy with it. ... View more

And while I am at it, why is HN so difficult to use? It seems like every post requires an IT degree to solve. ... View more