Today, I learned how the satellite works. Apparently, it has to do with "latency". Which is the time it takes for the customer's data to be sent through all the "chains" and "links" to reach the satellite, ping off the satellite and ping back, going through all the necessary chains and links, in order to hit the customer's dish. And, because it was explained to me in lay terms, so I could "get it," I have decided it isn't my "cup of tea". THAT's why customers don't comprehend WHY HughesNet is so slow. As to why the GB we pay for is used up so quickly, like as soon as the new month rolls over, like in less than a day? Use your GB from your cell phone company by turning your wireless OFF, on your cell phone, while home. By doing so you will have a much faster internet connection on your cell. It's the 4G all the cell companies tout, but most customers never use because their cells are all set on WIRELESS. So, now that I've decided to cancel HN, my problem is the constant disconnects I get from CS when placed on "hold". I WANT TO CANCEL, BUT YOUR HOLD BUTTON SEEMS TO BE PROGRAMMED TO DROP ALL CUSTOMERS ATTEMPTING TO CANCEL THEIR SERVICE. I NEED SERVICE CANCELED ON SEPTEMBER 15, (of THIS YEAR) 2015, before I am hit with another monthly payment for internet speed that IS not "faster than dial up". (Because it's satellite) And, that's NOT meant as a joke. But, HN keeps saying it is on all their commercials. DSL, not satellite, is faster than dial up and HughesNet, because HN is satellite. And shame on HN for misleading innocent people. You folks knew just HOW to snag and confuse the heck out of all of us!
... View more