On 12/24/2017 I spoke to a Technician named Tom. He gave me a ticket #108377264. He said my upload speed is too low. I called because I am unable to watch Netflix. Every one minute it buffers. I have it set on standard definition and the weather is clear. He said that he escalated the ticket to go to an engineer and that someone would call me the next day. The next day being Christmas I didn't expect a call. Today is 12/28/2017 and I still have not received a call. I am paying for something that I cannot use and no technician has called to follow-up to date. If nothing is done I will not pay in January. My contract is almost up. I would appreciate some support. Thank you
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Dear rdlatsch, I find my self in the same boat as you. I had Hughes net service in the past and wasn't happy with it and that was before Netflix! Since my first experience I have moved, twice, ouch! I had a service in town with unlimited data which was awesome. Like you I asked many questions regarding data usage and was told not to worry my plan had more than enough to meet my needs. Well it doesn't. So no more watching Netflix, except rarely which is a bummer. Last month when this first happened that I ran out of data I did Google data caps. It seem there was a government bill in action that would prevent data caps but for some reason it has been set aside ? $$? I'm about as unhappy as you but being in the country my options are limited and I'm sure Hughes net is aware of that. I am contemplating relocating to an area where I can enjoy "modern" services again.
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