About hopkins05

hopkins05 · ‎09-15-2016

yes a very old macbook, but yes

hopkins05 · ‎09-15-2016

linksys ea6300 even when i hook directly up to router/modem it is really slow.. i will try buying a new router today. and Customer support is supposed to be sending me the better modem that they offer. but still it is so slow that it is almost waisting my money for having it. I live in the middle of NO where, i don't get cell phone coverage here either, so i did not expect great speeds, but better than this. Could the dish be placed higher improve anything it is only half way up the house because a previous owner had a dish and that was were they must have had it... but it could have gone much higher or angled better possibly i don't know...

hopkins05 · ‎09-15-2016

You guys really did help resolve our complaint and are very thankful. However, despite having 85% data remaining my internet seems much slower, not as slow as when I reach 0 data, but still much slower. Was our bandwidth or settings changed after your help? Also I am not convinced the dish is high enough on house. I do not know much of the verbiage so forgive me if I call something the wrong term. The installer, checked with his router, stopped told me to hook mine up as he gathered tools, then left without testing my router or explaining the first 20 day thing.... I really have slow speeds I think... I can't download the meter on my iPad, I can't use the speed test because Java issue, and my website test is so inconsistent that is above 20-30 every now and then I get it to go at 15 and as quick as 11, but normally test shows at 20-30mpgs or what ever the rate abbreviation is. Can you help me

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Date Last Visited	‎03-08-2017 05:55 AM

About hopkins05

Re: Customer service finally stepped up and help ...

Re: Customer service finally stepped up and help ...

Customer service finally stepped up and help us! ...