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About henrysj
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| Date Last Visited |
05-02-2017
05:13 PM
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05-02-2017
01:35 PM
@Liz...thank you for the escalation of the refund I was promised and the explanation why I did not receive the confirmation as I was told I would. I will check and see if the refund has been posted back to my account. I would think that the reps we speak with would know that they do not send confirmation emails for cancellation as I was told. I did not ask for a confirmation email I was just told that they would send one. I am glad I wrote down the case number just in case this happened. Thank you for your prompt help Liz and will report back if the refund was not received. Have a great day.
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04-30-2017
08:32 PM
@Liz , I did read the private message you sent and could not figure out how to reply per private message. The answer is yes, that email address is valid.
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04-26-2017
08:11 PM
Case # 103422084 Called and cancelled our account on 4-7-2017. Talked with a nice rep out of Brownsville, TX. All seemed to go smoothly and we were told that we would get back our monthly payment since it coincided with the cancellation date. We were also told we would receive a confirmation by email that we have not received. We did give our correct email address at the time. We are still waiting on the return payment and also on a confirmation email. Any help from the reps would be appreciated. We bought our equipment so that was not an issue and confirmed by the rep out of Texas.
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