Yes, paper billing does cost more each month but I'm happy to pay the extra $5 just so hughesnet or any other unscrupulous company can't use that legal mumble jumble and charge my credit card without my authorization...continuous service or not. Hughesnet won't even let you choose paper billing as an alternate method of payment unless you call in and talk to a representative first who just happens to be in a foreign country, hardly speaks good English and makes you repeat over and over again at least 10 times that you want a paper bill and that you understand it will be an additional $5 a month...really Hughesnet? And it's shameful that you even have the gall to charge $5 a month just to receive a paper bill and then go out of your way to make it so difficult for a customer just to get it! All dubious and deceitful methods of gouging customers who are already paying an arm and both legs for a internet service I wouldn't wish on children in Africa.
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I agree that Hughesnet should be able to be more flexible in situations such as these. I would suggest that she start at the top of Hughesnet's food chain and don't even bother with the people who answer the phone or claim to be supervisors when you request to speak to one. Most are like mindless robots who can only speak on what is in their script. Someone at the top would have more authority to waive this fee and if the tenant can provide proof from the landlord in the form of a notarized statement, then it would be callous of Hughesnet not to consider at least reducing it if not waiving the fee altogether. I mean, is hughesnet so money strapped that they would want a customer to continue to pay for a service they can't even receive? Or if she can't afford to pay the termination fee right away, she should consider reducing her package to the lowest one possible and ride it out until she can. I also recommend that she switch to paper bills (versus allowing hughesnet to automatically debit her account each month). I don't recommend automatic payments to anyone because some unscrupulous companies will try to charge your credit card when they don't have the authorization to do so, as in late fees or unpaid early termination fees.
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