About Lori

Good afternoon,  Please call Customer Care 866-347-3292 to find out what upgrade plans are currently available in your area.   Thank you!  Lori  ... View more

Thanks for your excellent questions – we’re happy to provide you with a little more color on what is going on in the network. Our engineers have been performing miracles in upgrading our system and ground infrastructure to increase network capacity for all of our customers. In some beams, however, we have reached a loading level which we think is optimal and where increasing the load may result in a degradation of service for all customers. In these cases we have been restricting new customer sales and withdrawing some plans from the line up since they require a higher than average capacity allocation. There is no impact to existing customers from these plan changes so there is no danger that you will be forced to change plans. However relief is in sight! On December 18th we launched our newest satellite, Echostar XIX and we are working hard to bring this into service. Echostar XIX has expanded geographical coverage and a lot more capacity and we are working on updating our service plans and will be making some announcements about that over the coming weeks. You can check https://www.hughesnet.com/gen5 from now until then for updated information.  - Mike Cook, Senior VP Hughes  ... View more