About davidwalters1

OK, thanks!  I'm at 68 right now in heavy fog, and it's still showing as Associated, and seems to be working fine as far as I can tell.   ... View more

I have multiple devices on my network, not all controlled by me sadly.  I do monitor usage at the router, and want to compare that to the modem.  If I have something configured or operating such that it causes a lossy connection (e.g., a slow client that can't handle the data speed the modem is feeding it), that's what I'm trying to troubleshoot.  The live data in the modem helped me at least identify and troubleshoot that as it was happening when I have the time to pay close attention. Historical hourly data helped me when I couldn't do it live. ... View more

I'll set that up when I can.  I'm sure that my situation is like most others; I don't have just one PC using the Hughes connection.  When the reps talk about having user "connect the modem directly to your PC", or ways to look for data loss on their "PC"... all singular, remember that I have multiple users and devices connected to my network at any given time.  The router is the only singular connection I have to the modem.  If the problem (dropped data) were further down in my LAN, I wouldn't be bringing it up here. ... View more

Liz,  Yes, I've changed cables.  I wonder if I have a bad port on the modem, but of course I can't test that.  I would think, though, if that were the case, the loss wouldn't correlate to load (but I may be wrong - maybe it would).  Reasonably, the router and its port would also be suspect then. I can possibly test with another router, but that will take a little doing and time waiting for the conditions and errors to re-occur.  I will plan to do that when I can. I DO have reported LAN errors even when I don't have data loss, fwiw. Regarding scope, the data is making it to the modem (as reported by the Downlink amount), but not being transmitted to the router, as indicated by the Lan TX*. (*or not being successfully transmitted? I don't know if Lan Tx is a push sum from the modem or an ack sum from the router .  A Hughes engineer may be able to provide some better detail.) Corrosive, here are the diagnostics errors, which I see regularly.  ... View more

Hi Liz, That seems to be a dead link.  If that was supposed to be a link to the "unplug your PC for a few hours and see if data is lost" diagram, that isn't going to reveal anything.  I don't have mysterious data loss under no-load or light-load conditions. I have specific data loss between the modem and the router during higher-load intervals. ... View more

Yes, I did switch it today, just on that thought.  No change in network behavior, but I haven't tested the new one for certainty. ... View more

Cool, thanks for the input.  I think the timing was coincidental with my usage losses, or perhaps just with my noticing them again. I hadn't really been paying much attention for awhile before trying to configure AdBlock at the network level... just buying tokens. ... View more

>Who said the modem buffer is filling up and then dropping packets ? If the Modem getting packets from the sat and not passing them to my router, then they are getting dropped. >LAN TX is ..... "upload", RX is .... "download" Maybe we have different terminology.  LAN Tx is what the modem has sent to my router. Rx is what the modem has received from my router.  Downlink is what the modem has received from the sat. Uplink is what the modem has sent to the sat. >from the looks of your posted red "X"'s ... your issue is related to communication between your terminal and the Gateway Mmm, I think it's between the modem and the router. It's the modem's LAN. There aren't any IP conflicts (I've had this connection and basic network configuration for over 9 years).  I'm not sure how often the lease is renewing - I'll keep track of that going forward for any correlation.  The unmistakable correlation now though is load and loss.  High load = loss, low load = no loss. ... View more

> re-transmission numbers Yes likely, but then the question is, why all the re-transmissions?  Why is the modem buffer presumably filling up and then dropping packets when there is ample RAM at the router? Why does the LAN Tx rate drop below the Downlink rate? I have examples of data loss where the LAN Tx rate was way below other times that there was no loss. If it's because my network is lagging, and it may be, how can I tell or address it? If it's a bad link between the modem and the router, again, how to tell? Do I have an internal modem buffer failure (has it lost capacity)? I need help understanding the modem's diagnostics and logs to troubleshoot.  (And fwiw, yes DHCP is enabled, and UTC/GMT is -5 for me.) *Correction above for Chris; our other thread left off in July, not October. ... View more

Another example, with the data from the Modem, Usage Meter, and Router, from 10 am.  My usage in the usage meter matches the 291 MB reported at the Modem (Downlink), but my router reports that it was only delivered 153 MB.   The HT1100 itself shows a near 130 MB discrepancy in that hour (LAN Tx 163 vs. 291 Downlink). ... View more

Oops, I meant to ask what the RAM is on the *router* you have... I can find that myself though.  I have 60 MB in my router, and I've been doing some throughput testing, and I am now not so sure now that the problem is with my router buffer or it not being able to keep up with my modem... I see no increase in RAM usage under high thoughput at the router, so there is some failure in the modem, or the link between the modem and the router.  I saw a 67% data loss rate in one bucket this morning. When there is data loss, my LAN Tx rates are proportional to but consistently below the Downlink Rate. Hopefully the reps here can provide or hook me up with some technical input into what is going on (and I know I won't get that over the phone -- I've tried before and just get the CSR scripted runaround for standard issues). My other thread on this issue from October left off with Chris asking me to do an unloaded test for loss of data... and Chris, there is no loss of data when the system is unloaded or lightly loaded.  It is only when there is high usage that the transmission efficiency between the HT1100 and my router drops off, as in the Traffic Activity screenshot above (and below) shows.  Here is the 67% loss screenshot. ... View more

Hi GWalk, Thanks for the looksie.  If I am understanding what you are saying correctly, I am shocked that your router itself uses 100 MB/day itself, just for its own functionality?  Even if so, that isn't my problem.  My problem is loss of data at the modem, probably dropped because the modem is receiving data much faster than my router is distributing it.  I assume that means my modem buffer is getting full.  I have just started to dig into the System Level Diagnostics on my HT1100, because I see multiple red X's for the LAN in the Diagnostics History tables.  Multiple segments are BAD or MARGINAL. Under heavy loads there is something not happy between the HT1100 and my router. Couple of side questions for you.  What is the RAM on that modem you have?  Also, how do you have 50 GB of anytime data? Is that an available plan?  ... View more

In the above example and normally, Hughes reported usage matches closely with the Downlink amount.  And the LAN Tx amount matches closely with what my router logs. The discrepancy is between the two, and that does count against my usage. I have up to 8 devices in my network at any given time (cell phones, PC's, kindle, etc... probably just as most other Hughes' customers do).  I can't see what running a Status Meter on one or even all devices (if even possible) on the LAN is going to tell me about data loss between the modem and the router. Let's start with my initial question though first please: is there any issue or loss of efficiency when using an AdBlocking blacklist at the router, or using an AdBlocking DNS server, in combination with Hughes' Web Acceleration? ... View more

It updates just once a week (Sunday) at 4 am.  I seriously doubt that the router is pulling 500 MB/day.  There is a correlation between over-reporting by Hughes and my periods of high usage. The % discrepancy increases with my usage. For example, if I use 80 MB in an hour, Hughes is accurate. But if I use 180 MB / hour, Hughes reports 220. 300 actual shows as 400 in Hughes, etc.  I've always had this problem of over-reported usage as a function of load, and just live with it and have to buy tokens, but the AdBlock implementation seems to maybe have exacerbated it substantially.  I haven't dug deeply into the data yet, or started testing it with the AdBlock on/off, and Acceleration on/off... and to do that I'll have to start monitoring hour-by-hour and checking against the usage stats in the modem itself (which is cumbersome to do, especially since it only holds 24 hours of hourly data).  I thought I'd try here since I know calling the help number would be pointless. Edit:  Just looked at some data, and here's an example of the problem I've never been able to get corrected.  At 6 pm yesterday, the HT1100 shows that it downloaded 178 MB, but only transmitted 130 MB of that to my LAN.  My router shows that 130 accurately (130.792 specifically).  So why is my modem throwing away 50 MB of data? ... View more

TPLINK WR1043ND v2.  I'm not sure the method being used to report/tally usage, but it shows Up and Down totals, presumably for the WAN (there is no client specific data, and there are multiple clients). ... View more

I will do the above test when I have the chance during a no-load period (which likely won't be for awhile).  It won't replicate the issue I have shown above: loss of data at the modem during high throughput.  ... View more

I am not losing data when there is normal or lower throughput (as a test above would detect).  I am seeing the modem download more data than it transmits to my LAN (and to a lesser extent, fails to transmit from my LAN).  Here are some screenshots, from the HT100's diagnostic data, my router, and Usage graph (Hughes' 0100 corresponds to my 2100 I think): I'm also seeing a lot of red X's in my HT1100 Diagnostics, for the LAN, Downlink and Uplink.  Mostly green checkmarks, but way more red X's than I've seen before. Here is a screenshot of that data from the 0100-0200 interval from 7/20. (Sorry my post is messy - the interface with uploads is klugey.) ... View more