About Pete

There was a kind of unfold it as you go quick start set up pamphlet but it didn't mention any kind of software thankfully. ... View more

Chris, The router arrived yesterday and is an immediate improvement. It's odd because we had tried another router before the one you sent. Maybe hughesnet doesn't like Belkin. Anyway, now Web pages load quickly and we're up to expected speeds for downloads. I truly appreciate the support. I would never have believed it was the router as we had bought another one to try...but yours works like a charm. Thanks again, Pete ... View more

Gabe, I agree absolutely. Initially we were losing literally gigs of data but isolated it to my sons Xbox requiring almost constant updates. That said, it didn't explain all of the data. It became a crusade to monitor the data (I use Networx) but every month there are I'd say an average of 100-150 megs I can't account for. Yes, maybe Networx isn't completely accurate. Maybe the fidelity of the Hughesnet monitoring isn't 100% and to be honest, I've given up worrying about it. I'm not being dismissive, I just wish I could get speeds reliable enough where I'd have to worry about data loss!! On a bad day it'd take 100 years to burn through 50 gig..... ... View more

Chris, Sorry for the delay in replying. Yes, we do have a Belkin router. It's about 2-3 years old and we only use it for wireless. I'd gladly try a new router but is the model you have wireless.? The real problem with the customer support experience is that they never see any problems. Not sure why the notes include bypassing the router. We've tried it but I don't remember it ever making a difference. Usually the support experience dies on the vine because there is no "proving" that the service is slow. Over the course of our Hughesnet experience, we've had the following symptoms (obviously slow service being the prime symptom). Frequent loss of service which only a reset of the modem will fix. Frequent "Page cannot be displayed" which a refresh or two will usually cure. Sporadic yellows on the system status page as described in my original post. Modem reset fixes this. Usually one reset, sometimes two. Mysteriously disappearing anytime and bonus data which I suspect to be a different problem. Yes, I have robust internet monitoring and A+B doesn't always equal C when I look at our useage. Right now my daughter is trying to download a game update from Google Playstore. It's about 70 meg and has been downloading for about 40 minutes now. I have strong doubts that Google is that severely bandwidth limited and that the problem is with the Google internet empire and not my Hughesnet system. I appreciate your time Chris and am willing to try anything you can recommend. We've been dancing this dance for years now and all I want is reliable service. I'm not expecting Fios speeds but I do kind of expect to at least have a useable service, which is borderline most days. In fact, just tried YouTube. I can watch low resolution but any HD is buffering every few seconds. ... View more

model ht1100 ... View more

Modem serial number is: b3 0010907572 ac ... View more

It's 5AM and I'm downloading the larger McAfee file. I've hit about 400-500KB/sec so things are a tad quicker. At this time of morning I would have thought it's going to get about as quick as it'll ever get. Why does the speed test show such a high rate when real world downloads are so slow? ... View more