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About mitzi60
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11-24-2015
11-17-2018
mitzi60
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11-17-2018
03:00 PM
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08-30-2017
08:18 PM
Can anyone interpret this for me? This is what it said after the tech left and it slowed down again. 08/30/2017 15:55:58 11201 4 1 Outroute Lock On Wrong User Beam: OSDP=27 Expected=5 08/30/2017 15:55:59 11201 4 1 Retune due to parm change: outrouteCfFrequency(20075000 -> 18925000) 08/30/2017 15:55:59 11201 4 1 _oduParmsUpdate (at outrouteFreqKHz=18925000): loFound=(1 -> 1) outrouteOduLnbLoKHz=(21150000 -> 17350000) BandSelFlag=(0 -> 1) 08/30/2017 15:56:01 11201 4 1 Outroute Lock On Wrong User Beam: OSDP=27 Expected=5 08/30/2017 15:56:03 11201 4 1 Retune due to parm change: outrouteCfSymbolRate(225000000 -> 55000000) outrouteCfFrequency(18925000 -> 19018500) 08/30/2017 15:56:08 11201 4 1 Retune due to parm change: outrouteCfSymbolRate(55000000 -> 180000000) outrouteCfFrequency(19018500 -> 19850000) 08/30/2017 15:56:08 11201 4 1 _oduParmsUpdate (at outrouteFreqKHz=19850000): loFound=(1 -> 1) outrouteOduLnbLoKHz=(17350000 -> 21150000) BandSelFlag=(1 -> 0) Config change detected for wan_net_info| 08/30/2017 16:06:03 23003 4 2 PEP: Parameter update due to configuration. Spoofing:current:ENABLED new:ENABLED. 08/30/2017 16:06:08 101 2 1 System StateCode DOWN | Started at 08/30/2017 16:06:03 | Current State Code is 13.1.1 | SQF=123 Symcod=10 08/30/2017 16:06:17 102 2 1 System StateCode UP | Recovered at 08/30/2017 16:06:12 | Outage Time 000:00:00:09 | Last State Code was 13.1.1 | SQF=122 Symcod=10 08/30/2017 17:12:19 101 2 1 System StateCode DOWN | Started at 08/30/2017 17:12:14 | Current State Code is 13.2.3 | SQF=122 Symcod=10 08/30/2017 17:13:19 102 2 1 System StateCode UP | Recovered at 08/30/2017 17:13:14 | Outage Time 000:00:01:00 | Last State Code was 13.2.3 | SQF=121 Symcod=10 08/30/2017 19:33:02 101 2 1 System StateCode DOWN | Started at 08/30/2017 19:32:57 | Current State Code is 13.2.3 | SQF=121 Symcod=10 08/30/2017 19:34:01 102 2 1 System StateCode UP | Recovered at 08/30/2017 19:33:56 | Outage Time 000:00:00:59 | Last State Code was 13.2.3 | SQF=121 Symcod=10 08/30/2017 22:43:43 101 2 1 System StateCode DOWN | Started at 08/30/2017 22:43:38 | Current State Code is 13.2.3 | SQF=118 Symcod=10 08/30/2017 22:44:44 102 2 1 System StateCode UP | Recovered at 08/30/2017 22:44:39 | Outage Time 000:00: ©2016 HUGHES
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08-17-2017
04:38 PM
Beam ID 27 Outroute ID 36 Gateway ID 5 I don't see a satelite name. Does that answer your question? I'm on Gen 4 because Northern California cannot get Gen 5. Duh. No, I have almost all of my 50 gb data allowance left because my download rate is .91 or less. Did you miss the part where I said I already spoke to Tier 4 Tech support? Of course, I used the correct speed tests. I tried to connect every which way. Direct connected, wifi, on a PC, on a MAC. In a box, with a fox, you name it. Now, does anyone have any helpful information/feedback?
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08-17-2017
03:40 PM
I've finally gotten through to level 4 tech support and they are baffled (though much nicer and more helpful than the low level tech support). I thought maybe it was a Windows 10 problem but no, when I borrowed up a friends Mac Laptop I got the same results. I'm now waiting to hear back about when I can expect a tech visit. I haven't had much luck getting calls back about that, though. I've tried all the things that tech support suggested. No joy. This sucks. I see in a quick search through the forum that I am not the only person experiencing these same .91 mbs download speeds. This raises my suspicions that somehow, somewhere Hughesnet is intentionally or unintentionally throttling some customers. Otherwise, why would it seem like my speeds are capped at such a low number? This has been going on for weeks now.
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08-10-2017
07:14 PM
That was your takeaway? That I was reluctant to perform speed tests?
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08-07-2017
02:42 AM
I called support, was on the phone with them for two hours, with the low level "tech" support. Jumped through all the hoops, twice. Kept asking for advanced tech support since I KNEW it wasn't my end at fault. At their request I ran the speed test over and over. Why? The results remained the same. Then they told me I'd get a call in 24 to 48 hours from advanced support. The last time I went through this a just couple of months ago, I got to talk to an advanced tech at this same time of night. I think it was midnight on a Saturday night. But the low level techs were smart, nice and helpful the first time, unlike tonight. Getting disconnected after waiting for 20 minutes on hold waiting for the "advanced Tech" then when I called back and got someone else, they wouldn't put me through. Maybe it's a personality thing? I said tomorrow at 9 am is the best time. We will see
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10-23-2016
07:48 PM
I need to have the voicemail on our hughesnet phone sent to two separate email addresses. I tried entering the two with a comma in between, as if addressing an email, but no joy. This is causing problems!
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04-19-2016
10:19 PM
ShieldsUp can see whatever CGN I am behind. I wasn't implying Hughesnet was personally blocking me. Though I don't see why the couldn't block thing within modems. But no I was saying that hughesnet is blocking these things globally
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04-19-2016
10:15 PM
What is it seeing then, the CGN? That is what I was assuming. I just set it up so I wouldn't be told to try without my router. Just removing variables. So the CGN blocks some ports. Are you saying this is impossible?
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04-19-2016
10:12 PM
Please do not condescend to me, GWalk900 I don't expect much out of Hughesnet I've had it for 6 or so years now. If there was an option, believe me, I would be using it. I need a telephone, I'm out here in the sticks with no cell service or landline options. I had a voip service for two years that worked, not always great, but was useful and occasionally fun. Last year it died. I went through everything to try and make it work again. The voip provider kept saying Hughesnet blocked the protocol. It took me a while to believe this and then to prove it to my satisfaction. Once again, can someone explain this? I'm open to any explanations.
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04-19-2016
10:10 PM
Then why not show all or most ports as blocked and not just some?
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04-19-2016
10:02 PM
Why then does ShieldsUp show that many, many more ports are blocked? I tested this with the ethernet cable directly from modem to computer with my firewall momentarily off. Can someone explain this?
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04-19-2016
08:44 PM
I was here a year ago talking about the same thing. Hughesnet blocks certain ports. In particular, port 5060 and 5061 which is the sip protocol, thus not allowing any internet voip services but theirs. Skype works ok, they us a different protocol and thus ports. But Skype uses up a lot of bandwidth and there is no 911. Hughesnet Voice is a problem because I already pay so much to Hughesnet just so we can get halfway decent speeds and data, that paying them more for a phone just chaps my hide. I know hughesnet blocks these ports. it's pretty simple to find out. Now is there anything that can be done?
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12-01-2015
10:34 PM
This reply was created from a merged topic originally titled Shields Up port scan show many blocked ports. I an still unable to get a dial tone on my VOip phone. Shields up shows many ports are blocked through the CGN. Am I understanding this correctly? It was my understanding that hughesnet did not block any ports but 25
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12-01-2015
08:40 PM
I'm back have everything up. Except no change on the phone, even when taking the router completely out of the equation. I also checked without the router, with the modem plugged directly into my computer, firewall off, and according to ShieldsUp Hughesnet has the port(s) that are used for Sip protocol blocked. Where do I go from here?
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12-01-2015
04:43 AM
I'm back. I've got a question. Shieldsup can't get any info on the ip that Husghesnet has me behind, the "major CGN" rejects any probes. What is the procedure then? How would one find out whats blocked or not? I was switching the VOip adapter to be in between the hughesnet modem and the router. But as I had both the router and the adapter unplugged and the plugs into the devices are exactly alike I got them mixed up and fried the adapter, SIGH Hey! I was tired! I will see if they will replace it. And try again.
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11-25-2015
07:38 AM
Thanks, I'd forgotten about that. I'll try it with the router out of the equation. It's only for wifi so two devices can be on. Just wandered off to learn what SIP is and which port. I'll let you know what happens.
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11-25-2015
07:01 AM
Sorry, didn't mean to be so snarky, I was getting frustrated. I'll try moving the device before the router when I'm back there after Thanksgiving. I would have tried it by now if I were there. Still, it must be nice to have the option of using cellular service, we can't. It's like there is a cone of silence over the area, it's an absolute blank now since everything went 3g (no 4g nearby) before if I stood on top of the truck at the top of the hill and waved my phone around I could maybe get a text. :)
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11-25-2015
05:40 AM
Wow, you have cell service? Why don't you just use your cell? We don't have any cellphone towers we can connect to, if we did this wouldn't be such an issue, as it is it's kind of dire, out in the middle of nowhere with no way to quickly call anyone in an emergency. I realize that with Hughesnet Voice you set it up modem-voip-router but with ITP it's modem-router-voip and that's the way it worked for over 2 years. If the problem was the way it's set up why did it work for 2 years? it just suddenly stopped last week. Why a switch? No IPv6. "WebAcceleration?" If that were the issue wouldn't I be seeing some trouble with loading web pages? Ok I read up on CGN. So I am not actually getting anything that is not filtered, I'm not connected directly to the internet. Cool. That's why nothing is customizable. And why does that info make me feel that it is more than likely they might just block some protocol that is inconvenient? How could I ever find out?
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11-24-2015
11:30 PM
I'll ask them to replace it. But could you tell me why your phone service is so expensive relative to the other options?
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11-24-2015
10:43 PM
Thanks for replying but I did do all that. The only thing odd that happened was that a power strip stopped working. But after power cycling all devices, and checking connections, all the lights are on as per usual. Only no dial tone. I tried both corded and cordless (new) phone. Also, I am unable to see what ports are open or closed. In the past, and with my service in SF I am able to go to 192.168.0.xxx and see everything and port forward if necessary. All I get now is a very uninformative Hughesnet page.
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11-24-2015
10:22 PM
Nope, everything else works as usual. A bit better since I upgraded to 50GB but no phone.
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11-24-2015
10:13 PM
Ok, I understand that. Then why did my phone service suddenly stop working last week? I can't find any reason for it other than what the tech suggested. I'm fairly good with troubleshooting tech issues and if Hughesnet is not blocking then I'm open to suggestions as to how to fix it.
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11-24-2015
10:06 PM
It worked well intermittently, in that sometimes it was clear as a bell and sometime the delay was awful. But we need a phone and a landline is not possible.
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11-24-2015
10:04 PM
I would appreciate that, I have no way of verifying whether or not SIP is being blocked since Hughesnet also prevents one from accessing any kind of information like that. Usually, ones router page will give you that information. The VOIP service I was using, ITP, uses very little bandwidth in comparison to Skype (which I couldn't use at all on Hughesnet). I'm very aware of data usage, as I had the 15/15 service for a long time. I didn't use the phone enough for it to affect my usage in any major way. But I need a phone out here in the woods, and Hughesnet wants 29.99 a month!!! Oh, I know, first 3 months only cost as much as the most expensive VOIP service in the market.
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11-24-2015
09:33 PM
I'm not, I just upgraded my service and have 50GB to play around with. I had hoped that would make a difference.
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11-24-2015
09:27 PM
My (internet) phone recently stopped working (no dial tone) and after getting a new phone and running through all the troubleshooting suggestions . My VOIP provider told me, "I see that you mentioned Hughesnet as a Internet Provider. We have other customer that are having the same issue. It seem like Hughesnet is blocking third party VoIP since the launch of Hughesnet Voice. We have tried to speak with Hughesnet Technical support but they aren't confirming any blocking. We troubleshoot with other customers and saw that the ITP Adapter wasn't receiving any SIP packets. Which mean they are blocking SIP protocol." I have had Hughesnet for 4 or 5 years now, not by choice, it's the only provider out here in rural Mendocino. They've always greedily taken advantage of their monopoly but stopped short of being totally shady. However, I don't believe that this could possibly be legal, especially as their voice service is much more expensive than any of the alternatives. Is anyone else experiencing this?
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