Tech support (should be called Sales) knew nothing except sell me more when I called re: slowwwwww internet, but I am already at Gen4 $129.00 month/ 20GB very dissatisfied with all of it! Question 1 "How do I know if they installed the updated modem"? Queston 2: Can I buy a better modem (not HT) and or router? Please advise, I appreciate it:) Thank you.
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