About bud

Amanda, You have a good weekend too. Thank you. Bud ... View more

Hi Amanda, Ay yi yi, I didn't see your message until now. Yes, I finally seen the credit posted. As for the $20/12 monthly discount, it was short lived 😞 First month was credited, last month it wasn't. Thanks for all your help and I'm sorry it took me a while to get back with you.  Bud ... View more

Hi Amanda, This was from last month, the first of two credit/refunds (I have not seen the latest credit/refund to our CC yet) that we didn't get: "Hi Bud I am not sure what happened the other day but I thought I had posted to you... I credited the difference and was preparing to refund once it went through. The issue at this point is we cannot continue to do a price match on a plan that is so expensive, but I had already sent a third followup request on the issue for your DNS problems so I could finally move you back to your old plan. I think I may have to do so anyway, so that if there is still an issue, the engineering dept does it on the right service plan. Thanks Amanda" I have re-registered to update our account after finding the System light off from the modem. It's up and running now.  We can go with the $20/12 monthly discount if you can't refund our $199. Last night after the free download period I kept getting a Web Acceleration Status error that kept me from opening some sites. Is there a way to jump start it or turn it off in the HN7000S modem? Thank you for all your help. Bud ... View more

Hi Amanda, Yes, please change it to Pro Plus for me. Let me know and I'll call to re-register again. Refund for 2 months, right? Thanks. Bud ... View more

Hi Amanda, I just downgraded my plan with Sherry, call #54740005. She did not go through the re-registration process with me after I had asked to downgrade our service back to the Power 150 plan. I called again and went through the re-registration process with Danbury, call #54741082, after my modems system light didn't turn on. Anyway, it looks like my plan has been downgraded but my download allowance is at 350 MB instead of having extra data like you said. Also, I have not seen any $199 refund/credit from the previous month and last month on our CC. I have just learned that Exede is going to launch a satellite that will cover our area and since HughesNet's satellite won't, will your offer to cancel our service with no fees still be on the table later on? Thanks. Bud ... View more

Hi Amanda, Yes, our physical location is in Gambell. Is the VSAT Support open 24 hours a day? And I just tell them I want to bump down our plan to the $79.99 one? Thanks for your help. ... View more

Hi Amanda, My upgrade page? I really do hope we'll be inside the beam. Please let me know if we will be or won't be inside the beam. Thanks. Bud ... View more

Thanks for getting back to me, Amanda. We're on pretty much every day all day starting around noon. Maybe you could downgrade our subscription around 2 or 3 pm Alaska time just to be on the safe side. HughesNet is one of two ISPs in our area but, the other ISP is much worse than HughesNet. And yes, I too hope that the new satellite covers our area.  Bud ... View more

Hello. Are you still with me, Amanda? ... View more

Hi Amanda, Sorry for the late reply. I've been out of town for a while. I would take your offer to cancel service if we had another ISP option but, unfortunately, we don't. So I guess you're stuck with us until something better comes along. So far I haven't seen a credit or refund to our CC and we have been charged for $199 again. I thought about keeping this 250 plan so I tried downloading a 421MB file at about 12:30 AM last night. I started late because the free download period from 10 PM - 3 AM starts off real slow and slowly picks up speed. By the time 3 AM came around only 42 MB had downloaded with 4 or 5 timeouts, meaning the download stopped and I had to restart it. I ended up using our daily bandwidth which ran out and I had to use up a token to finish the download. BTW It took about 8 tries to refresh our download allowance where the file downloaded within an hour, finally. Anyway, I don't think paying $120 more is worth it for the same amount of errors with no difference in speeds during the free download period. So please bump our account down to the previous plan.  Thank you. Bud ... View more

I would appreciate a response to my above query, Amanda. ... View more

Hi Amanda, I just checked on my CC online and there is a $199.99 pending charge from HughesNet again. Are we going to start being charged this amount from now on? Thanks. ... View more

Thank you, Amanda. ... View more

Hi Amanda, Any news from the engineers? I'm still getting dns errors, Sarai can't find server, web & tcp acceleration errors. Also, it seems that my connection has been slowing down some according to the tests I have been running at the testmy.net site. The speeds during the free download period has slowed down quite a bit, that's where most of the errors show up for me, I'm guessing about 60% - 70% of them are happening during that time. Thanks. ... View more

Hi Amanda, Sounds like a plan. I hope they figure it out. Thanks. ... View more

I've been trying to watch online streaming videos in 720p and it's pretty futile. Same with 420p. According to my Network Activity Monitor it's averaging less than 20KB with a lot of under 10 KB data coming in. Pretty frustrating to say the least. ... View more

Thanks for the update, Amanda.  In my modems system info it shows  Software Date: Feb 29 2012, 17:13:59 Software Release: 6.9.0.37 Is the recent software that was individually upgraded? As for the performance, I don't feel it's better although it's only been a few days since the "upgrade". There were some dns errors the day your engineers ran the upgrade and last night I was getting multiple web acceleration errors after the 10 pm free download period. My connection has slowed down during the regular daytime hours. I have included a test that I ran 20 minutes ago. I'll let you know how it is in the next week or two. Thanks. ... View more

Thank you, Amanda. As I posted earlier the DNS issue is still there, but compared to earlier (before upgrade) a page refresh usually clears it up. When a refresh doesn't clear it up, a modem restart does. A few times neither worked so I just waited until later to try opening the site again and by that time it's all fine once again. ... View more

Hi Amanda, I just looked at my CC online and it shows that there is a pending charge for the amount of $316.12 for HughesNet. What's going on here? I thought I'd be paying the same $79.99 a month for my upgrade. My Dashboard shows it's a recurring/one time charge. What is it exactly and why wasn't I told I'd be charged this much?  ... View more

Just for kicks, here's a ping test from my Mac while waiting for this site to load up. Ping has started... PING www.google.com (74.125.228.244): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq 2 Request timeout for icmp_seq 3 Request timeout for icmp_seq 4 Request timeout for icmp_seq 5 64 bytes from 74.125.228.244: icmp_seq=0 ttl=44 time=6428.290 ms 64 bytes from 74.125.228.244: icmp_seq=1 ttl=44 time=5426.988 ms 64 bytes from 74.125.228.244: icmp_seq=2 ttl=44 time=4423.403 ms 64 bytes from 74.125.228.244: icmp_seq=3 ttl=44 time=3423.173 ms 64 bytes from 74.125.228.244: icmp_seq=4 ttl=44 time=2432.243 ms 64 bytes from 74.125.228.244: icmp_seq=5 ttl=44 time=2851.759 ms 64 bytes from 74.125.228.244: icmp_seq=6 ttl=44 time=6988.691 ms 64 bytes from 74.125.228.244: icmp_seq=7 ttl=44 time=14069.096 ms 64 bytes from 74.125.228.244: icmp_seq=8 ttl=44 time=13064.283 ms 64 bytes from 74.125.228.244: icmp_seq=9 ttl=44 time=12412.206 ms --- www.google.com ping statistics --- 10 packets transmitted, 10 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 2432.243/7152.013/14069.096/4196.603 ms ... View more

Well, it has been two weeks so far since the upgrade and here is my observations. Right off the bat my connection was very fast, as far as satellite connections go, for a few hours until my modem was "decommissioned". Since then the speed has slowed down some, sometimes waiting over a minute for sites to load, and I am still getting DNS errors here and there but, unlike before a refresh clears it up. Only once or twice a refresh didn't help. The free download period acts the same as before, starts off slow then speeds up later on. It seems the slowness is a bit faster than earlier though. I did manage to download a 1.7 GB update but I used up some data after the free download period in order to get it all. A 1.7 GB movie did download within the free download period at another time though. Also, I am still getting "Safari can't find server" errors but again, a refresh clears it up. Not perfect, but better I think. ... View more

Hi Amanda, You must get a lot of calls. The upgrade and re-registration took a while due to mostly being on hold but, it's all done. I will let you know on here how everything is running. Thank you! Ran into a problem a few hours after registering. System light was off on the modem and the "Service Status" showed "Decommissioned". Tried calling Tech Support only to hold for about 3 hours with no answer. Just ran Re-registration in the installation setup and got back online, except the system light went out once again for a second. FYI The tech I talked to after upgrading ran me thru the Registration-installer process instead of Re-registration.  ... View more

Wow. Thank you! I hope it fixes the slowness during the free download period too. Do I just need to call 866-347-3292? If it'ds the right number I can call tomorrow. Thanks again. ... View more

Hi Amanda, What will I be paying per month if we upgrade my plan to the Power 200? ... View more

I'm still getting some dns errors to multiple sites and a modem restart is not helping any. 😞  Your HN7000S has detected that you have been experiencing a problem because of the following reason(s). Click on the problem name to get more information and suggested remedial actions.  No DNS Traffic  An * alongside the problem name indicates that this problem was seen in the previous hours as well. No DNS Traffic SeenThis message indicates that your HN7000S did not receive any DNS (Domain Name Server) traffic from your computer. Please check your computer's DNS settings and make sure you have a valid DNS server configured. Click here for help on correct computer configuration.  Note: This could also happen if your browser is proxied. If your browser is proxied, please check the browser's proxy configuration. An incorrect proxy configuration could cause browsing problems.  If you need further help, please contact Technical Support.  ... View more

Hi Amanda, I still am getting dns issues occasionally but not as much as before. I thought it was you who suggested upgrading our plan at no cost to me 2 weeks ago. If you think I still need an upgrade just let me know so I can call in to get our service re-activated. Thank you and Happy Holidays! ... View more

Another http://www.akpb.org ... View more

Got a couple more from http://w1.weather.gov/obhistory/PAGM.html and http://forums.macrumors.com.  ... View more

Getting some more dans errors from http://www.arh.noaa.gov and http://www.pentaxforums.com/forums/. Both with my Mac directly connected to my modem.  ... View more

Our first ISP was crap. Very, very slow and only 2 GB data per month. Their cell data is even worse and it's the only one in town. The second ISP went out of business. They were pretty good as far as satellite internet goes. HughesNet is our last hope for any type of reasonable internet access, at least until something better comes around, if ever. Exede doesn't cover our area unfortunately, or I would've gone with them instead of with HughesNet. ... View more