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03-08-2017
05:56 AM
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07-06-2016
08:38 PM
Liz, I apologize for not getting back to you concerning the new router. I've been extremely busy the past few months. I connected the new router and don't see any increase in speeds. It still appears to be very slow, many times the sites will timeout before loading, including My Dashboard. In fact I recently mysteriously used up all my data last month and this month on the first few hours I used 9GB of data when I wasn't even home. This may be unrelated to the speed issues and I'm trying to find the culprit on my system but have not yet. In over 10 years of Hughesnet I've never used up all my data allowance yet in just a few days I used up 2 months worth. I've requested my case be escalated to the Advanced Tech Support and was assured by 2 different support staff that they would escalate but apparently this has not be done yet. Please review these cases: 54873074, 54883995, and 54885856. Thank you for your assistance and sending me a replacement router.
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05-18-2016
11:14 PM
I recently received the following email: Dear Customer, Note: Your e-mail accounts expire at the end of the month order to remain active, Kindly click Here to prevent termination of accounts. Regards, HughesNet Mail. Clicking the link takes you to a website NOT associated with HughesNet. DO NOT CLICK LINK! Note the grammar problems.
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02-23-2016
04:06 AM
Why does the Hughesnet Speed test results show very slow speeds, like 155kbps just a few minutes ago? I still believe my speeds are very slow as everything I download or open is very slow. I don't even attempt videos as they keep stopping /starting/ stopping. They are too frustrating to watch.
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02-13-2016
06:16 AM
But these speeds are NOT what the Hughesnet speed test indicates. And Hughesnet had always been adamant that we use their speed test as they said the others were not accurate. My computer doesn't act like I'm getting these speeds as it's very slow at downloading. Also Testmy.net uses a different scale than Hughesnet (Mb/s vs Kbps). Hughesnet is between 200-300Kbps and Testmy.net shows 1.2Mb/s. How do these compare?
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02-13-2016
05:47 AM
I completed the speed tests on 2/3/16 using www.testmy.net. Here's the requested URL: http://testmy.net/quickstats/LAKERANGER Unfortunately I originally posted the response by PM directly to Liz. Since I haven't heard back from Liz in over a week I have now posted the URL here. Hopefully Liz will read it and respond with whatever assistance is needed to increase my speeds. Thanking you in advance, Lakeranger ><>
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01-30-2016
01:23 AM
I replied in a PM reply but maybe you didn't get it. I connected the HughesNet modem directly to the computer a couple of hours ago. I'll keep it connected this way until about 7:00PM CST. If you cannot check it during this time please message me to disconnect my router again. Thanks --
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01-29-2016
08:45 PM
Liz, Thanks for your concern but I'm getting frustrated waiting for my download speed to increase from about 300Kbps. You'll notice I've been checking it daily. I understand that the storm delayed working on the issue but it's now been a few days and nothing apparently has been done. Please expedite getting my download speeds up to a reasonable speed. Thanks --
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01-24-2016
05:57 AM
1 Kudo
Liz, It's been over 24 hrs. and I have done 23 speed tests with an average of 266 Kbps, which is extremely slow, even for dial up service. Please help! And thanks for escalating my case to your engineers. Hopefully they can fix this.
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01-23-2016
12:04 AM
1 Kudo
Liz, Thank you for the response. I ran 5 consecutive speed tests this morning and all were very, very slow. I'll run a few more groups of 5 tests over the next 24 hours or so. I assume you can read the speed test results without any input from me. I'm looking forward to your recommendations based on the speed test results.
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01-22-2016
03:31 AM
Indicates "Connect" and "Connect Pro" plans are available. How does this relate to upgrading my modem?
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01-22-2016
02:55 AM
All that site shows after I entered my info is that Hughesnet is available in my area.
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01-22-2016
02:18 AM
I'm relatively new to this forum but I've viewed it a few times in the past. I've been a faithful customer of Hughesnet for over 10 years, even though I haven't been a satisfied customer for any of that time. In fact I've been dissatisfied since I started the service. My modem, an HN9000, is about 8 years old and occasionally needs a reset to work. Now I hear that there are much newer modems available. What is the procedure to receive a new modem, such as the HT1100? I'm also a Dish Network customer to deliver my TV service. They keep sending me attractive bundle offers to switch, along with AT&T, my cellphone carrier, that now owns DirecTV and their satellite internet provider. All of these offers are better than my current Hughesnet plan. I'm now considering to switch unless Hughesnet can provide a newer modem with more consistent download speeds that are better than 2Mbps. I've called Hughesnet but their phone customer service representatives say they cannot assist me and that I should switch services. I guess customer loyalty doesn't matter to Hughesnet.
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