Hi Chris- I've had the same problem since my install in December. I'm on my 3rd ATA box and still my phone goes out at least once a week. Of course we find out when one of our daughters sends an angry text complaining about our POS (their words) phone service. I can typically get service back by resetting, resetting again, resetting again, unplugging, resetting several more times. Then five days later I repeat the process. Can you please have your engineers look into my system?
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