About eritori

Liz, I guess I have to write this in the open as there is no reply in private msgs.   I signed on to my account, JKWill successfully and changed the password.  Very nice.   Now I can't sign on to my wifes account, eritori.  I cant get on her email and cant change the password.   She's kinda tense aboout it as it has work information in it.   Can ya help me with that???   JW ... View more

I thought I answered this, forgive me if it pops up.   Liz:  I used the MS Edge browser which had no saved passwords.  No love man..  It won't let me sign on manually.  It won't let me create a new password or account.  I'm now officially stuck and I have to fix this password issue before I can go anyware.  Every page (or form) that I use says that if I can't log on (or start over) to contact customer support  I've come full circle.     What do i Do now?   Gabe:   I'm permanently stuck in the mud now.  I really appreciate your help though. ... View more

Gabe:   Okay. guess I wasn't listening.   When I try to create a new account I get a page that asks me to fill in my SAN number and phone number.  From there I get a page that roughly says:  Hey, you already have an account registered to that number.  Go back (via the hot button) and blah, blah blah.  So I do, then I get a page saying it can't load that page.   I will mess with it today and see if I can get it to behave without clearing my cache.   I'm actually trying to pay attention hear...cheefully and patiently...   JW ... View more

I probably need to clear the cache on this browser to really see what is going on...Which I would happily do.  But I'm afraid to do due to this password snafu.   Can you, or are you willing to help? Are we done and I missed it?   I appreciate your attention to date.  Just seems like I got put on the back burner.   Just wanna know.   JW ... View more

I know HOW to register a new account, I've been with Hughesnet for more than 15 years. and have done a bunch since then.    The problems is, in as few words as possible:   To create changes to an account, such as creating a new account, the process requires that you sign in manually.  I have been  unable to do that for some months now.   My brower can sign me in via the password manager, such as signing in to this forum.  No problem.   But Hughes will not allow automatic sign-ins for things like changing passwords and creating new email accounts.   I need to, somehow, be able to manually change my sign-in password so I can do these things (among others)   Yes the email problems are dependant on me being able to do this.   I have some other email issues that need to be addressed as well, but cannot proceed in fixing anything until someone at hughes helps me fix the password snafu.   JW ... View more

I can sign in as you are seeing me access this forum.  I can access my mail if I let the browser sign in automatically.  I am unable to do anything to the account other than just read it because doing anything to the account, IE, create a new email account requires me to sign in manually, which I cannot do because I DONT KNOW THE PASSWORD that the server requires.   Are you understanding this and I'm just not recognise that?   Thanks ... View more

I wish I could.  You have to sign in manually to create a new email.  And that is the crux of my problem.  I cant sign in manually....it wont accept a manual password from me. ... View more

Okay, I see what you mean...there are two issues here.   Password first:  If I ever clear my browsers cache again I will never be able to log on for email, my account or this msg board.  It will sign me in, but if I try to sign in manually, Hughesnet will not accept the password/logon.  I have it in my password manager in 3 browsers, and they will all log in peacefully unless I try to log on manually,  I have spent the better part of 4 hours trying to explain this to your lvl 1 reps to no avail.  I can NOT change my password because, once again, Hughes's servers will not accept my manual password input,   Emails:  This is a 2 parter.  My wife and I both have email accounts.  They are setup and I know how to access them.  My email, JKWill wont let me sign on manually or through the browser.  I can spend a couple of hours trying to resolve the issues with your personel, and it will start to work,  But within 24 hours I cant sign on to it.  And yes, if I log on and log out immediatly after fooling with it, it will work 4 or 5 times and then refuse my logon/password.   My wifes email issue is once again, a problem with the passwords.  There might be another issue but cant really address them until we get the password problems resolved.   I know how to fix it, but it involves something that this forum isn't an approriate place to discuss.   Is that clear?  I will clarify (if I can) upon request.   Thanks   JW   Out of frustration I tried to move it to gmail, but the password doesn't work. ... View more

Liz, thanks for taking a look at our problem.   I don't know what other details you need....sorry.  Dont want to drone on here complaining and being no earthly good to anyone.   At the bottom of your post is a message: "ZPlease create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replie".  Im really showing my ignorance here,  Was that directed towards me?   Ug!  I hate looking so stupid.  I auctually was a network atminastrator 20 years ago, but have fallen upon the wayside when it comes to these things.       ... View more

That sounds good.  Thank you.   I'm not trying to cause problems...I just need some competant help. ... View more

Thanks for writing.     I have no case numbers.  I need a route for tech support where I have a possibility of talking to a supervisor.   All I'm getting is dead ends...   Anyone else? @maratsade wrote: The HN reps on this site will not call or email you. I you have case numbers, your best bet is to post those numbers here so the reps can track down what's going on.  They're here M-F from 9-5 (sometimes a bit later), so the earliest you will hear is sometime next week.    eritori wrote: I've been with Hughes since 2004.  I havent had a working email (for me) in almost 5 years.  My wifes email is now a problem.   I know what the issue is, but after the last 4 contacts with level one tech support, all I am is extremely frustrated.   I need a tech contact who isn't level one, who SHREAKS at me that i have NO RIGHT to request higher level tech support.   Tech support who's talent is totally to follow a flow chart (i'm being noice by not referring to them as script monkeys) cannot help me.   I need someone from Hughesnet to call me (or I'll email the details) that we might fix this without the 2 hours flow chart system.     I'm frustrated and am about to go to a competetor, as changing my email is getting to be less important than trying to save the ones we've had for 16 years.   Is there anyone out there who can point me in the right direction?     ... View more

GabeU, a month ago I specifically asked Hughes about wi-fi calling and was told by a Hughesnet employee that upgrading my service to Gen5 would be a PERFECT thing to do if I was looking for that feature.  I get that you have figured out that such is not the case, as I have as well..  But acting like a trol when folks are dissapointed in being the 7% of America that doesn't get good cell service doen't make you look wise...it makes you look like a, well, trol.   Feel free to critisize my spelling, grammer of what ever scratches your itch.     But TRY to be nice.  I know it's hard, but try. ... View more