I signed up for the most data I could get. Which I am more than willing to pay for. Last month my bill was about $300. This month, I think it's at about $350. No, we do not constantly stream. We do not play online games. I live in a rural area and nobody has access to my Internet. Nobody is stealing my Internet. I have probably spent about five hours on the phone, trying to get a technician out here to do one simple thing. Just one simple thing. See, I do not have phone service at my house. So when I am trying to deal with a situation, I have to drive 5 miles down the road to do it. So it's not like I can be on the phone with the technician and be in front of my router. So, Hughes net graciously gave me a free technicians visit. I spoke to two people at their subcontractors office... Florida Totalcom. I gave them very very simple instructions. I told them that my house was very very hard to find, and to have the tech TEXT me. I gave them one number. I told them, please do not call. All I can receive are text messages. Pretty simple, right? Well, apparently it's not so simple. They called every other number than what I told them to text. Remind you, I even heard the lady type it into the computer. So I know she had the proper # There is one phone number. And I made sure to tell her that it was TEXT ONLY. Apparently, that was too difficult for them to figure out. So, the bottom line is, I have spent approximately five hours on the phone to try to get something done which would probably take about 10 minutes. I am about ready to pay the cancellation fee. I would rather have no internet, than deal with this utter nonsense. And we only have one vehicle in our household. So it's not like I'm going to walk 5 miles down the road to make one damn phone call. And on top of it, the woman I spoke to from the subcontractor, Florida Telcom, got snippy with me. Which use made things even better. I swear.... if I didn't need my daily news.... I'd GLADLY pat the disconnect fee. I have never in my LIFE experienced this kind of runaround.
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