About dzutant

dzutant · ‎01-06-2017

This reply was created from a merged topic originally titled There are no words to describe how bad this service is... Ok. I've been here before. I gave them one month to fix my service. I have done EVERY SINGLE SUGGESTION that I was given. I was promised a tech to come out and check for issues. Three weeks ago. From Florida Totalcom. First... they couldn't figure out the correct number to reach me at. Second... I told them TEXT ONLY. Apparently those instructions were too complicated for them. I have the dozen or so emails we exchanged, in case a hughesnet....English speaking preferably ... rep is interested. I have spent, so far, a total of THREE DAYS waiting for the alleged rep. Once again... I just purchased another $32.00 worth of tokens. Just now. I was hoping I could maybe watch just one movie for my $32 purchase. I am literally next to the modem and the router. No movie. And before all the sycophants come out and tell me all the things I'm doing wrong..... I have done EVERY SINGLE DAMN suggestion that I was given in other threads. Since I cannot make a phone call from my remote home, I'm hoping a hughesnet rep sees this. The technician I was promised never showed. And I no longer get responses from Florida Totalcom. At the very least, I'd like a credit for my last $32 token purchase. Secondly, I would like the rep I was promised. Words cannot begin to describe the ineptitude of hughesnet "service". Dear lord... if anyone is reading this, deciding whether to order service...?? Please... stock up on a lot of money, patience and a lot of Valium.

dzutant · ‎12-30-2016

Just cancelled. But I really appreciate you help. You're very nice. There's a wonderful Tiki bar nearby, on the ocean, that has internet. BitTorrent, npr and podcasts for me. Facebook and Fark aren't worth $350/month...;)))

dzutant · ‎12-30-2016

It's ok. I better start downloading my podcasts now...;))))

dzutant · ‎12-30-2016

I really do appreciate your attempt. I do. Thanks..❤️❤️❤️

dzutant · ‎12-30-2016

Thanks for your help. I just don't understand this stuff. I don't. I hear Comcast has been voted, year after year, the "worst company in America". I'd beg for them right now. I appreciate your time and assistance. I think it's over. I don't understand what you're saying. I just don't. I thought internet would be hooked up. And if it doesn't work, they send someone out. I didn't realize how much complicated work was involved. I'm in tears right now, I'm so frustrated. Thank you again, but I'm cancelling tmrow. You were very generous with your time... and I thank you. Back to BitTorrent, I guess.....

dzutant · ‎12-30-2016

This upstate ny girl just hooked her boat up, launched it, and spent the day on the Atlantic. BY MYSELF. THAT I can do. I'm no wuss. I have no idea what you're talking about. I give up. It's been three months now trying to get help. I just give up.

dzutant · ‎12-30-2016

Ok. Thank you. I don't understand ANY of what u said. It's ok. I appreciate your attempt. I'm just gonna have to deal with no internet. But I thank u for your time. I can't afford another $350 bill...;((

dzutant · ‎12-30-2016

I'm next to the router, and can't get my last comment to post. Is it possible that my service is screwed up???

dzutant · ‎12-30-2016

It's a netgear. Provided by hughesnet.

dzutant · ‎12-30-2016

I only have four degrees. Maybe I need another in computer programming...;)

dzutant · ‎12-30-2016

What is a GUI???

dzutant · ‎12-30-2016

After reading some other responses y'all have to other posters... seriously.... not being snarky here.... am I supposed to be an IT Tech??? Why is the burden on me??? I'm paying $350/month, yet, it seems if I'm not technologically adept... I'm the bad guy. I just don't understand why the burden is on me. I CANNOT make a call from my house. So I can't stand in front of my modem /router and do tests. Is this just what I have to deal with??? Other than rent, this is my second most expensive bill every month. I'm actually very calm right now. But why is it that the burden is on me??? If my electric goes bad.... a guy comes the next day to fix it. And I only pay $100/month for that. Why am I expected to diagnose and fix a service I pay $350/month for??? I'm sure you can imagine my frustration....

dzutant · ‎12-30-2016

They have no idea. All I'm trying to do is change the password on my router... that's it. Simple. And see if some unknown thing is draining it. But I didn't realize I had to be an IT tech to use hughesnet. My bill has gone up from $100 a month to now $350 a month. He was going to just check things out, and change my password. That's all. Our personal usage has not changed. I have no idea how to change my darn password. They even provided me with a free technician. And they can't even get that together. Look.... I'm pretty sharp. But this..... it would cheaper to cancel than deal with this. It is frustrating beyond belief. No one else has my password. My husband and I are always home together. I monitor what we do online. I've done all the iPhone "fixes". But $350/month???? I don't understand how watching approx 5 movies a month can cost that. I'm at my wits end here. And the subcontractors can't even follow simple instructions. Also... with a new months worth of GB... i literally have the router NEXT TO ME!!! And I can't load a page. Is the router my responsibility??? I guess I didn't realize the amount of technical knowledge I would need to utilize hughesnet.

dzutant · ‎12-30-2016

I signed up for the most data I could get. Which I am more than willing to pay for. Last month my bill was about $300. This month, I think it's at about $350. No, we do not constantly stream. We do not play online games. I live in a rural area and nobody has access to my Internet. Nobody is stealing my Internet. I have probably spent about five hours on the phone, trying to get a technician out here to do one simple thing. Just one simple thing. See, I do not have phone service at my house. So when I am trying to deal with a situation, I have to drive 5 miles down the road to do it. So it's not like I can be on the phone with the technician and be in front of my router. So, Hughes net graciously gave me a free technicians visit. I spoke to two people at their subcontractors office... Florida Totalcom. I gave them very very simple instructions. I told them that my house was very very hard to find, and to have the tech TEXT me. I gave them one number. I told them, please do not call. All I can receive are text messages. Pretty simple, right? Well, apparently it's not so simple. They called every other number than what I told them to text. Remind you, I even heard the lady type it into the computer. So I know she had the proper # There is one phone number. And I made sure to tell her that it was TEXT ONLY. Apparently, that was too difficult for them to figure out. So, the bottom line is, I have spent approximately five hours on the phone to try to get something done which would probably take about 10 minutes. I am about ready to pay the cancellation fee. I would rather have no internet, than deal with this utter nonsense. And we only have one vehicle in our household. So it's not like I'm going to walk 5 miles down the road to make one damn phone call. And on top of it, the woman I spoke to from the subcontractor, Florida Telcom, got snippy with me. Which use made things even better. I swear.... if I didn't need my daily news.... I'd GLADLY pat the disconnect fee. I have never in my LIFE experienced this kind of runaround.

dzutant · ‎11-18-2016

I feel your frustration. I just spent...literally...4 hours on the phone. 2 hours with hughesnet. Another 2 hours with the outsourced tech dept. To do the following unbelievably difficult thing:::: change the password on my hughesnet provided router... Now I know this is an unbelievably difficult task. I get it. My bill this month is over $300. So...following the instructions from the surrogates on here, I tried to do what should be a very simple task. I have spoken to approximately eight people tonight. And I still have no answers. I am about ready to rip the dish of my house and smash it into about 1000 pieces. But unfortunately, this is all I've got. Even with Comcast considered the worst company in America, I would give somebody a [woof] to have Comcast at my house. Hughes net is hands-down, the worst service that I have ever in my life dealt with. Pardon my language, but imagine spending four hours on technical support trying to do an incredibly simple task. Oh, did I mention? I have to drive 5 miles every time I want to make a phone call. Get out now. It's just going to get worse. Trust me. It will get MUCH worse!!! Good luck and god bless...

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About dzutant

Re: Not sure how much worse it can get...;))

Re: Not sure how much worse it can get...;))

Re: Not sure how much worse it can get...;))

Re: Not sure how much worse it can get...;))

Re: Not sure how much worse it can get...;))

Re: Not sure how much worse it can get...;))

Re: Not sure how much worse it can get...;))

Re: Not sure how much worse it can get...;))

Re: Not sure how much worse it can get...;))

Re: Not sure how much worse it can get...;))

Re: Not sure how much worse it can get...;))

Re: Not sure how much worse it can get...;))

Re: Not sure how much worse it can get...;))

Not sure how much worse it can get...;))

Re: Constant data depletion/not enough data to sup...