I am a new customer, not even one month old yet and so far I just discovered that I was enrolled into 3 software premium products that I did not sign up for and that I was enrolled in automatic billing to my debit card which I also did not sign up for (which I believe is illegal). The existence of an automatic enrollment in these programs was not relayed to me on the phone when I ordered and agreed to a 24 month contract. There's always a catch isn't there? Why does Hughesnet need to be deceitful for an extra buck? I had read some negative reviews and comments, but I am living in a remote area and Dish would not even install here so I took a chance with Hughesnet who boasted a high BBB rating. So far the internet service provided has been acceptable; however, now that I realize the company participates in deceitful practices, I will not recommend them to friends without warning them. Customer service did remove and credit my account for the monthly software charges and also removed me from the auto deduction from my card (for $5/mo fee!!), but I am dismayed at the dishonesty of this company and will be watching my bill monthly for any additional charges. Also, my online balance does not show that I paid up front on the installation day. It shows the full balance due even though customer service assures me that I have a zero balance. What's up with that? Do they need to fire their web team or what? Does customer service use a different data base than the web site uses? Please Hughesnet, get with the 21st century...
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