About korymorgan

Thank you so much. This case has been resolved positively. I consider it closed BUT the information obtained within, from members of this community, is about as good as it gets and should be read and used by all. Special thanks to Gwalk900 and BirdDog and Liz. I have learned my lesson and hopefully Hughes was able to use this info as well =) ... View more

My sales rep told me the same exact thing about games. Told him I am not a gamer and responded exactly the same. Problem is, it falls on deaf ears as far as Hughes is concerned, they got you.  The people in the "community" are the ones who know more than the Hughes people but unfortunately can do nothing about it. So you either read the posts on this thread or ditch it. ... View more

Thanks a ton!!! I am not bale to do much on the net till next month. Took a long time to load this page. But I will work on what I can.  If I am being honest, the wife wants to cancel. We thought it would be pretty straight forward. This has been all to consuming for a internet connection from the jump. And Hughes has been no help.  All these things to do to keep our allowance down for 105 bucks a month.  Wouldnt mind speaking to you on the phone if you would eve be willing. Much can be lost in text. Thank you again my friend!! ... View more

Will check this all out when I return from my doctor appt!! Thank you!! ... View more

Made sense. But they should tell your the first 20 days are unlimited, agree? It gives a false sense of usage. I know what I need to do and not do now. And will. But being stuck with usage for the next 20 days is not sitting well with me, obviously. Do they throw you guys a token or two for helping out? They should!! ... View more

Gwalk Thank you for the info. There are a things on your list that I did not think of. Like I said, I dont know everything and never claim to. I appreciate your help. I was on a dsl line before this and broadband a long while ago. We live in an area where broadband is not an option. And as I said before, I went into this believing the sales rep and what he told me. Its not denial. I was excited at the prospect of something faster and by the way I was told, not really capped, because of the bonus allowance. I will certainly tinker some more with what you have suggested. Last night I turned everything off completely. Went on my phone and checked my token allowance. It reported 1367mb. Checked it this morning before turning anything on and it was at 814mb. I am assuming non of the reporting is real-time. Thanks again. I really really appreciate YOUR help. p.s I have ADBlocker installed along with script blocker =) p.s.s the month before I didnt go over, didnt add any new devices and my habits didnt change. ... View more

disclaimer: I am a systems engineer. It does not mean I know everything and anything about this sort of stuff. That said, I am capable on my end to tweak my laptop and other devices to consume less data. And I have since done so, albeit to late. I didn't want to come on here claiming to be tech god because I am far from ot. I learn something new everyday in my line of work. The last thing I want to do after a stressful enough day at work is to come home to this.  I believed, against better judgement, that what I was being told was accurate and true. Our call center people get shown the door daily for misinforming clients. Is it right? Not my call. But we also do whatever it takes to make it up to the client(s) that are affected. Each and every client, which encompasses an entire business, is as important as the other. We are not in business to misinform, mislead, or mistake our customers. Hughes is a different dynamic in that they are dealing with an individual consumer in their home. And what is most important for them is to make the sale, by any means possible, any means (and I can back that up), then keep client confused enough that enough time has passed that the client cancels they go collect 400.00. Now our neighborhood is pretty tight group of folks. We eat over or have a bonfire at someones house every week. And I help some of them with their networks and such. We talk about everything. I have never once said a word about Hughes. And its been brought up, other than to say its new and working out some wrinkles. We live in an area that has only DSL and it was pretty awesome compared to where we are now with hughes. oh, and about buying tokens. Be nice if there were a popup verifying you're about to make a purchase. I clicked thinking there would be a warning and a cancel button but click it, even accidently, and its yours. Another, using firefox is not a very good idea.               ... View more

BirdDog, I was I had had that info beforehand. I thank you for pointing them out. And yes WOW is right. See, I dont believe for a second I used that much, especially having used almost 25gb in one day. Because of the issues I have been having out of the box, I have also been talking to the install company who has been helpful. Talking to them a couple weeks after my install, they said it was weird that it wasnt showing I was using ANY data. As soon as my cycle started new the second month two days later it says I used nearly 25GB in one day. Just me and my wife. No way. We havent done anything different than the first month. I have a laptop, two cell phones and an Ipad the wife uses. My cell phones use mobile data. I have just had zero luck from the jump. And tech support(Hughes) is no help with language barrier. If i had been a customer for a year or me I wouldnt even be posting about any of this. But the first week in was hell and its only got slightly better. Now I am throttled down so low I cant even bring up Hughes site. So I go in to my account settings, looking at invoice and what not and I see a 16.00 charge. No idea why. But I assumed maybe they gave me a credit for some tokens. Nope. Apparently I unknowing bought some. I know I didnt. But just a while a go I did so we could get on the internet.  Anyway, how I go one month with hardly using any data to going over 3 days into my new cycle is mindblowing. All these great suggestions coming from all these users, one would think that they would do something different up front. Even the "official people" point to you all for helping people out. I beginning to think its because they are not very informed either. Pulling the sales call does nothing if I am not able to hear it too. ... View more

I have the Ultra plan. 50gb a month. I wouldn't ask for anything really. Not that kind of guy. But I was misled. Now I can't use the Internet to even get to this page. I am using cell phone. I'd take anything to be able to use internet instead of cell phone. Or match me tokens. ... View more

Yes please do. I'd like to hear it as well. ... View more