disclaimer: I am a systems engineer. It does not mean I know everything and anything about this sort of stuff. That said, I am capable on my end to tweak my laptop and other devices to consume less data. And I have since done so, albeit to late. I didn't want to come on here claiming to be tech god because I am far from ot. I learn something new everyday in my line of work. The last thing I want to do after a stressful enough day at work is to come home to this. I believed, against better judgement, that what I was being told was accurate and true. Our call center people get shown the door daily for misinforming clients. Is it right? Not my call. But we also do whatever it takes to make it up to the client(s) that are affected. Each and every client, which encompasses an entire business, is as important as the other. We are not in business to misinform, mislead, or mistake our customers. Hughes is a different dynamic in that they are dealing with an individual consumer in their home. And what is most important for them is to make the sale, by any means possible, any means (and I can back that up), then keep client confused enough that enough time has passed that the client cancels they go collect 400.00. Now our neighborhood is pretty tight group of folks. We eat over or have a bonfire at someones house every week. And I help some of them with their networks and such. We talk about everything. I have never once said a word about Hughes. And its been brought up, other than to say its new and working out some wrinkles. We live in an area that has only DSL and it was pretty awesome compared to where we are now with hughes. oh, and about buying tokens. Be nice if there were a popup verifying you're about to make a purchase. I clicked thinking there would be a warning and a cancel button but click it, even accidently, and its yours. Another, using firefox is not a very good idea.
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