About eathomasii

eathomasii · ‎04-19-2016

Thanks... They told me that I was the only person having the problem. I have not been able to see my daily data since the 15th or the 16th. Their people don't know what they are doing OR they are simply told to lie or not given enough info. I feel sorry for their reps. Their customer service VP and president/CEO just don't care. My data keeps dropping and we are not using as much as the total is dropping. I read where others have dropped big amounts. We used 22 gig in one day and we were not home most of the day. Used 6 gig on a Sunday when we had our laptops off and were in church services. By the way...these folks who keep acting like they know the law need to stay away from areas they know little about. Arb stips or agreements are not binding in cases of fraud ...or at least most courts will toss them. Hughes just needs to be honest with their customers and tell us when their systems are down and/or they have issues. By the way, the charts now appear to be working...came up 15 minutes ago. They do have a company with great potential. They just need to make some changes in how they address their customers and realize they have some serious issues with customers losing data. It is not a joke when so many have the same problems. Just my 2 cents.

eathomasii · ‎03-27-2016

Crazy Data Problems. Hughes is such a poor company...and their "CSR's give canned responses". Does anyone like the new data graphs that we have forced us to use? I liked the specific hourly data charts we had before the change this weekend. Hughes has some serious issues...just read these remarks re data. Can we ask our congress folks to look into the company. They have some serious issues. We "used" over 40 gigs in 6 days...and some of those days we were not even home-- and our laptops were off...I can't even use WIFI on my phone. How many times can Hughes tell us to turn off automatic updates--as if that's the problem. Anyone else ever see such nonsense. While their system was down yesterday for "maintenance" we used 1.6 gig...anyone else see their data spike while Hughes was doing work on their system? Written 3.27.16.

eathomasii · ‎03-16-2016

over twenty gig gone in one day. Customer less than 90 days. Constant problems...hours on the phones. No fix. Escalation to "top levels" is a joke. Waiting for call back for days. I am escalating to state and US congress men and women and senators. Maybe if others will do the same we can get tjhis company shut down.

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About eathomasii

Re: DATA USAGE CHARTS NOT UPDATING

Data Nonsense

Same problem...continued drain of data. over 20 g...