Service is SLOW, not enough data and expensive, compared to anything else! They claim you can download 2 or 3 movies simultaneously - right. They probably never tried! I cannot believe this company was listed as the 2nd best when I signed up - Exceed (sp?) was first. This is horrible. We only do email and browse the web - no videos! SO I called to cancel after suffering for 2 years to fulfill my contract ( i am stuck with satellite/wireless internet where I live). I told the clerk I had been trying Verizon wireless - the phone and the internet together and 24GB/month of data (as opposed to 20gb at HN, the 20 gb 'bonus" is useless) , faster, was $20 cheaper and I could roll over data one month at a time. So I said to the clerk "as of today, I no longer need Hughesnet - i have not been using it for 10 days". So he cancelled my service. Later that day I get a "last bill' email. I followed the link and see it is zero - I found it weird as i cancelled with 20 days to go on the period, so they owed me 20 days of internet. I called them and the new clerk said it was because the service was cancelled "as of the end of the NEXT biling cycle", and not "instant cancellation". Well, I had no idea there was a choice, I was never given/offered a choice, and i requested IMMEDIATE termination of the service - one would assume this means "instant cancellation", besides, i had already told him I was using Verizon! So the clerk said she could cancel as of that day, no problem, but it would cost $25. LOL! Really? Why? Because she needed to REACTIVATE my account and then cancel again and the system would automatically charge me $25 to reactivate the account. I was floored. I asked to speak to a supervisor and she said she was the highest person at the moment. I told her the previous clerk made a mistake when cancelling my account, and I was not going to pay $25 to fix his mistake and I was not going to pay for crappy internet for 20 more days either due to limitation on her application! SO she said she was going to check with a co-worker (kid you not). When she did that, she "disconnected" me. I think she hang up because she did not want to deal with it. So I called back and spoke to another clerk. I told the new clerk the whole story, very calmly. She took 30 seconds to reactivate my account and cancel "immediate" with NO fee - she said if i re-activate within 45 days there is no activation fee. So the previous clerk was clueless. So 1 out of the 3 clerks I spoke to knew what they were doing. Thank goodness I do not have to deal with them anymore!
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