About bre

I got my "amazing highest speed available" internet for 129.99 a month. I was told I was to receive 70g a month PLUS 20 anytime gigs PLUS 50 extra between 2 and 8 am. After hanging up with phone I noticed my credit card had been hit with a random uninformed fee of almost 250 dollars. Two days later I got yet another unauthorized charge for almost 20 dollars, so being obviously confused as to why my money was disappearing without an explanation or consent, I was told that this almost 300 fee was basically a "new customer fee." Something that they are REQUIRED to tell you when you first sign up, but my representative basically wanted to make the sale so I was left in the dark. 2 months go by of no, and I mean no, zero zilch zip absolutely no internet service. I see my bill that I was told would be 129.99 a month comes in to be 165. Again, my lovely customer service agent refused to inform me of this random 35 that will be addeD. So far I have been nothing but lies to and paying an obscene amount of money for a service that I am not receiving. I called to cancel, was on the phone for over 2 HOURS trying to get a manager to help me. I have never had such rude, disgusting or heinous customer service in my life than I have received from this worthless excuse of a company. Want my advice? I fully suggest that going without internet completely is a much better choice than ever doing business with this "company." You will be lied to, you will be treated with a lack or respect, and they will literally steal money out of your account without informing you or giving you any explanation. The Internet is a joke, the way they run their business should be illegal, and the people that work for them should be fired for speaking to people the way that they do. DONT BUT THIS INTERNET OR GET INVOLVED WITH THIS COMPANY. YOU WILL REGRET IT ... View more