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12-27-2021
04:40 PM
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12-16-2021
02:04 PM
HughesNet Tech just left after changing out the modem and radio, and checking my equipment. I am barely able to connect to the internet. I did manage to get this posted. When I go to 192.168.0.1 and click on System Status - this is what I see.
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Performance
12-13-2021
02:50 PM
Hi Gabe - Yes - I took it to experts who wiped the harddrive clean and reinstalled only a few things. Hooked it up to internet and I worked there on Saturday - just like I do here. We also watched videos and a bunch of other stuff. I have the data to back it up. It clearly is not my computer. Not sure what it happening, but I am hoping to have HughesNet come out and check their equipment. Other than the modem, I have had the same equipment for 11+ years. I am hoping that is where the problem lies. In addition, multiple HughesNet Technicians, the HughesNet Home Tech Support, and Geek Squad have all been in this computer multiple times. There was nothing that they could find. Nothing running in the background, no viruses, no malware. All windows updates and other updates were set to run during the bonus hours. As I said, I have had Hughes for 11 years without much problem until August. Something happened in August and it is was not with my computer. I have had 3 different experts tell me this - Geek Squad physically and remotely in my computer, and the local computer repair physically in it. Nothing left but for it to be the HughesNet equipment. Now to find the culprit and get it fixed ! That is my hope!
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12-13-2021
02:22 PM
After 11 years of no issues with HughesNet and never even coming close to using all of my data allowance, all of a sudden I am not using massive amounts of data. This started in August of 2021 - with only 1 computer hooked up to my internet. I have done all they asked me to do here and it solved nothing. After spending $200 for Geek Squad where they found nothing, I just got back from the local computer repair shop where I dropped another $100 to have my computer completed wiped. The conclusion of both Geek Squad and the local shop was that there is absolutely nothing wrong with my computer/hardware. I have put in a call to Hughes.
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11-26-2021
04:57 PM
Thanks Gabe. I was not sure about the terminolgy used, so I thought I better ask. I orginally bought a package with the service affiliated with HughesNet, "Hughes Home Tech Support." They had 3 people go through my machine and found nothing. Geek Squad has gone through it twice without finding anything. Funnily enough, take a look at this screen shot. The first shot was earlier this morning, which prompted my earlier post. I have been moving the slider just to see what was happening. Take at look at the 2nd screen shot. I have done absolutely nothing to my computer, so what could this be? It significantly dropped at 9 AM, but as I continue to move the slider it continued to drop further and further. As of now, this is the screenshot of GlassWire at 4:55 PM. ANy idea? Screen shot from 6 AM 2nd shot taken just now, at 4:55 PM I I have no idea what to make of this - doyou?
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11-26-2021
09:29 AM
I checked this and did not see anything that said "basic." What is checked is "Required diagnostic data: Send only info about your device, its settings and capabilities, and whether it is performing properly." Is this correct? The Host Processes for Windows is using 332.6 MB right now. Add that to Chrome using 200.9 MB, that is half a GB right there. I have never used this amount of data before. I just am really struggling to understand how I went from having both our phones connected to WIFI and my computer and used less than 25% of my monthly data plan of 30 GB for 11 years and now running out of data every month with only 1 computer using HughesNet (both phones are disconnected from the WIFI). Right now, I have only 3.9 GB remaining. Having had the computer turned on for not quite 2-1/2 hours today and already used already 0.6 GB, I will run out this month again. Is there anything else I can do to find out what is eating my data? Thanks !
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11-21-2021
10:18 AM
Hi Gabe - I will try the metered connection and see how that goes. I do have one last question. What is an average/normal number for Host Process for Windows Services? It seems like one day it is not a lot and other days it is a lot. Right now it is at 148.3 (11/21/2021 at 10:16 AM). See below for examples: 11/20 - 41.6 11/19 - 3.0 11/18 - 202.9 11/17 - 227.9 11/16 - 60 11/15 - 1.1 This is very confusing and I am not sure what it even is. Is there a way to lower the numbers when they are really high? Again - Thanks, Gabe. I really appreciate your time & help.
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11-19-2021
08:18 AM
Hi Gabe - Regarding the suggestion to make it a metered connection. I have a data limit set and it appears that I have to remove that in order to change the connection to metered. What would you suggest? Thanks !
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11-19-2021
08:09 AM
Geek Squad put my Windows Updates on "Pause for 7 days," so there should not be any updates, but I did check and there are none. The last update was 10/20/2021. On the Delivery Optimization - is that where it says "allow downloads from other PCs?" If so, I turned that to "OFF." I checked GlassWire for yesterday and Chrome used 535.8 MB and Host Processes used 202.9. I uninstalled SYNC and am using the desktop version, so it is not using anything now. I have 30 GB in my Data Plan. If I used to have 75% to 80% left at the end of the month, about how many GBs would you say I was using per day? Anything else you can think of? I so appreciate your help.
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11-18-2021
07:35 AM
2 Kudos
Sync does have a browser version, so I am going to uninstall the app and try the browser version and see what happens. It will not be as convenient or easy to use, but it might solve the data usage issue. I will let you know. THANKS !
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11-18-2021
07:15 AM
AND...I had SYNC turned off most of the day - I only turned it on when I absolutely had to. I have an email to them asking if they have an explanation as to why it is using so much data. I sure wish I had something to compare what it used before August. Regarding the HOst Processes - what exactly is that? I did a comparison and on Monday it was 1.1 MB, Tuesday 60 MB, and yesterday 227.9 MB. Quite a variance. But I don't know what that is, so not sure what I am looking at? Is there possibly another browser that I should use that might not use so much data? Thanks again - I really do appreciate your patience and help !
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11-17-2021
05:49 PM
Hi Gabe - I forgot to put the screenshots up. The numbers I listed above are correct?
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11-17-2021
04:35 PM
HI Gabe - Yes, SYNC is still installed on my computer. I have no option here - it is what I have to use for work. I have used it for 6 years, though, without a problem. I have not heard back from them regarding the email I sent asking if there was an "upgrade" or something that now causes it to use more data. So, am I correct that in looking at the screenshot below of Glasswire, that between Chrome and SYNC - they have used 759 MB and 1000 MB equals 1 GB? Is that correct (I am very un-tech savvy). Add "windows services" of 225.6 MB and the total is 984.7 MB - so that is right at 1 GB of data used. Is that correct? Just trying to make sure I understand. Again - thanks for your time & help.
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11-17-2021
12:29 PM
Hi Gabe - I followed your instructions. I will post the 3 screen shots of Glasswire that I just took to see if that gives you any indication of anything. I have also sent SYNC an email and asked about why the high usage just very recently. Thanks !!
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11-17-2021
09:23 AM
I am also monitoring TASK MANAGER. I see something running in the background called YourPhone. Any idea what this is?
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11-17-2021
08:00 AM
Thanks for all the suggestions. I will try the Glasswire thing that you have suggested Gabe. I do understand that internet has definitely changed over the years. I guess I am just really stumped as to why in the last 11+ years, I had my computer, printer, and 2 phones hooked up, used my computer in the same way (I actually use it less now, because I only have 1 job now instead of 3 - all used different programs), and had 75% to 80% of my Data Plan left at the end of the month. Then in August - poof - started running out of data every month. Even now, with nothing connected but 1 computer - no phones, no printer, I do less on the computer than ever, and I am using all this data and running out every month. I have had 2 people from Home Tech Support and 2 from Geek Squad go through my computer and they cannot find anything that would be causing the data usage. I have used Sync since 11/2017 and never had this issue. Should I switch to another browser? Mark - how would I find a virus in the browser? Per Home Tech Support & Geek Squad, they found no viruses or malware. I do have the syncing turned off on Chrome. Would it be of benefit to take it in to Geek Squad and have them restore to original manufacturer settings? Or should I possibly try restoring to a date prior to August (if I have that option)? I am going to not browse at all today unless absolutely necessary. I am will notate every web search I do, which is usually very little and see what happens. This is making me insane. Again - thanks for the help and suggestions.
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11-16-2021
08:39 PM
I also want to just say that I am a medical transcriptionist. The majority of my work is done in a WORD document. I do have 2 Chrome browsers open most of the time I am working - one with my email so if i get an email from work I can read it - and another Chrome browser open in case I need to google a medical term or drug. I would say that I open 1 email per hour and maybe do 3-5 google searches per hour. I might look at Facebook once in a hour, but not always. THis is what I have done for 18 years - the first 6 of those years with dial-up and the last 11+ with HughesNet. I just don't understand how I am now using 75% to 80% more data and this basically started overnight. One month all is well, the next month I am running out of data. Makes no sense to me. Thankfully, I will be retiring in February and I can disconnect my HughesNet and only just my cell phone. I just have to get through until the end of Februarly. Thanks again for any help/insight. I am truly at a loss her and just frustrated beyond belief.
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11-16-2021
12:54 PM
I cannot use the app because I cannot connect my phone to the WIFI until I figure out what is eating my data.
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11-16-2021
10:18 AM
I am checking the HughesNet Meter to check the data usage at least once an hour and recording those numbers on a WORD document. I have been doing this since October. They might be useful. I have asked the following question a couple of times and have not received an answer. My computer is about 15 feet away from my modem. I have the computer hardwired to the modem with a CAT 5 cord. Is it possible that this cord needs to be replaced? It is about 1 year old (same age as my computer - which I got in October of 2020). Is is possible to lose data through a bad cord? Just a thought. Thanks.
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11-16-2021
08:38 AM
Glasswire has been installed since original post about this problem. Here is a screenshot of glasswire that I just took.
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11-16-2021
07:24 AM
This has been done and is continuing to be done. Nobody - Home Tech Support (HughesNet) or Geek Squad can find anything. Geek Squad says that for what I do, I should be using anywhere between 80 MB - 100 MB per day - which is about what I used for 11+ years until August. The only other thing that I can think of is could it possibly be the CAT 5 wire running from the computer to the modem?
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11-15-2021
04:34 PM
This is my second post on this subject. I have had HughesNet for 11+ years. I have 30 GB of plan data. In the 11+ years, I have never run out of data until this past August. Since August, I have run out every month and I am now down to 12.8 GB of my November Plan Data and 88% of my Bonus Data. I usually have 75% to 80% of my plan data left and around 95% of the bonus data. I have only my computer hooked up to the wireless. I have no phone, TV, table, etc. Only one computer hooked up to the wireless - no other devices. In the past, I have had one computer, my phone and my husband's phone (when he is not at work) hooked up to WIFI and never ran out of data. I have spoken to HughesNet multiple times. They have replaced the modem and did a data depletion test, which showed nothing. I will say that since I got the new modem, I am disconnected a lot from the internet. It reconnects within seconds, but have never had that problem before. I purchased a Home Tech Support package. They spend several hours on 2 different occasions in my computer and did a tune up, but found nothing. Nothing changed after this. I then called and purchased a package from Geek Squad. They were in my computer over the weekend on 2 different occasions - 2 different people - for about 4 hours. Again, they found nothing and there is still no change. I can literally sit and watch the number on the Data meter drop. Today, when I turned on my computer at 7:31 AM, I had 47% (14.2 GB) & 88% (43.9 GB) of my data. I just checked now, 4:04 PM, and my data is at 43% (12.8 GB) & 88% (43.8). I do not watch videos. I do not watch TV programs or movies. I check emails, look at Facebook, and do some GOOGLE searches. The rest of the stuff I do on the computer is on WORD. Does anybody have any suggestion of where I go from here? I do have one thing that I was wondering about - I have my computer hardwired into the modem. Since my computer is about 15 feet away from my computer, I went to Office Max and bought a CAT 5 wire. Could this possibly be bad? I bought it a little over a year ago. Any help would be greatly appreciated.
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Data Management
10-04-2021
08:29 AM
I did uninstall it, but put it back on. I did NOT put malware back on because that was the culprit of 2 of my programs that I have to use for work. I just checked my data usage at 8:25. In 25 minutes, it had used 1 GB of data. Something definitely is wrong. I called tech support yesterday, but that was worthless. Just spent an hour of the phone for the girl to tell me how much data I had left for the month, then was on hold about 35 minutes and I finally just hung up. What would you recommend? I need to get this taken care of. Thanks !!
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10-03-2021
03:01 PM
My data started over on Friday, 10/1. I have had my computer on about 2 hours each day. Today, 10/3/2021, at 2:57 PM, it says I am already down to 87% of my data left for the month. I do not watch videos, I do not play games. I was told by somebody in the Executive Customer Care Department that there was a huge download on my computer on 08/06/2021. I have no idea what this is. Glasswire has not been really helpful. Ad blocker and malware also not helpful. I was told by my contact in ECC to call tech support and ask them to check. I am on the phone with them now and the language barrier is a huge problem. Does anybody have any idea what I can do to find out what is eating up my data? I have had HughesNet for many years and have never run out of data until the last 2 months. It is just me and my husband at home, no kids, and nothing has changed in the last couple of months. I actually use my computer less now because I semi-retired in April and only work PT now (which I use my computer for). Would you recommend that I take it to a shop? My computer is just a year old. Thanks,
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10-02-2021
08:01 AM
1 Kudo
I still have the Glasswire installed and am watching it. I really appreciate all your help, so thank you very much !
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09-30-2021
09:01 PM
Used the link you gave me and I was finally able to uninstall Malwarebytes - everything is running fine now. The 2 programs I was unable to use previously are running like a top.
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