About ncseamonkey59

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Test results from this morning - 7:32 AM EST ... View more

I am not sure if these are in the correct order as to time - this has already been so incredibly time consuming.  The last one that I posted is the most recent.  I ran it starting at 7:29 PM EST and it finished at 7:39 PM EST. ... View more

I also want to make it crystal clear that I do NOT have a low package...I have what I believe they call the Ulta plan.  I will double check this tomorrow to make 100% certain.   ... View more

And this is the last one.  And no, I did not run 5 tests at 5 minutes apart of each download and upload - I don't have that kind of time - the last single download test took 10 minutes alone.  Very, very, very upset and MAD.   ... View more

Here are the test results so far.  Pay close attention to the last one - it took 10 minutes to run the download.  I did not even bother to run the upload.  It is beyond clear that there is a problem.  This is NOT what I pay for.  I have been barely able to work multiple times during the day.   ... View more

Have been running the tests at testmynet all day.  Here is the latest.  The first one I ran this morning at 8 AM (*EST) is the only one that has not had the "there might be a problem" box.  All the rest have had it. ... View more

I do appreciate those who tried to help and were courteous about it.  As stated multiple times in my posts above, I had no idea what plan I was changed to because it was done without my knowledge and without my consent.  Also, since I had not authorized a change, I did not know the exact date of when it was changed.  I now know what plan I am on because I talked to my contact last night and he told me.  \ The ONLY reason I posted in here in the first place was because my contact in the Executive Customer Care was out for the holidays and I had reached the end of my frustration level.   I have worked with my contact from Executive Customer Care for quite a number of years now and he has always gone above and beyond to figure out what my problem is and try to get it fixed. As I mentioned previously, he understands WHY my internet is so important to me.   Thankfully, he is now back from vacation and I spoke to him at length and in great detail yesterday evening and he is back on the case, so I hope to get some results soon.    Hopefully, the new satellite will be up and going by April and I am slotted for that.   But in reading through some of the complaints in this community - there are many, many, many where the "Champions" are rude, condescending and obnoxious.  That is pretty sad - and more sad that Hughes allows it to continue. ... View more

Corrosive - I did not mind your comments about the streaming.  And I was not really referring entirely to you with my comments of rude, obnoxious posts.   I WAS, however, referring to you in regards to you just copying and pasting from Amanda's post. If you would scroll back up to Amanda's question (The one you so kindly copied and pasted), you will see that in the very next post I absolutely DID answer her question.  I might not have taken your copy and paste post as being rude and obnoxious had you bothered to explain why you were copying pasting....of course, we BOTH know exactly why you copied and pasted that.   Perhaps I should copy and paste my answer to her question here..... Yes, I have been in touch.  I called and left a message for him and he is out of the office until tomorrow, 01/03/2016, I believe.  I do not have the test results because i have not done them.  I appreciate his help so much - he has been a lifesaver, but discounts don't help when the service is so slow that it is difficult to do your work.  Yes, he also moved me to another plan, which has not helped.  As i mentioned in my original post, I had a plan that I was happy with for most of the time I have had Hughes.  When the girl switched my plan without my consent and knowledge a few months back, that is when the trouble really began.  Since that time, the service is so slow that I have a hard time doing my job.  I will be getting in touch with him tomorrow.  I posted this message because he was out of the office for quite a while and I was beyond frustrated !! ... View more

Update.  I did speak with my contact in Executive Customer Care. - I am not sure I can mention his name.  As usual - he is just the greatest thing since sliced bread.  If it were not for him, I would pull my hair out.  He understands WHY the internet is so important to me. I don't just get on it to play on Facebook or play games...it is how I earn my living.  So when my connection is slow that I cannot work, this creates a real problem for me in that it is impeding me from earning a living.  I would like to comment that when some of these "Champions" come onto a thread where a PAYING CUSTOMER Is already upset, angry and frustrated about a problem they are having and start with their rude, obnoxious, unhelpful and condescending posts, they do nothing except exacerbate the customer's frustration and anger. Telling customers over and over that Hughes Net is a satellite internet and does not work like a ground based internet is not helpful.  When customers come to this community, they are searching for an answer - they do not need to be told to make sure their computer is plugged in, or that satellite internet is slower, etc.  They also do not need to be treated in a rude and hateful manner.   Some of the "Champions" need to remember that these people are PAYING CUSTOMERS and have a right to be upset and frustrated and angry, and to treat them with courtesy and respect.  If they cannot do this, or they if they cannot provide a helpful response then they just need to keep their fingers to themselves. Hughes Net needs to address the issue of some of the posts that I have read from some of the "Champions."  They are rude, obnoxious and totally unnecessary. ... View more

I would also like to ask why Hughes Net allows some of these "Champions" to participate in this community and continue to be rude and obnoxious to customers on a very regular basis.  I do not believe for a second that they are not compensated by Hughes Net in some way for their participation in this forum.  Otherwise, they would not sit here and comment on nearly every posting.  While some of them are very helpful and nice (GabeU) for example.  Then we have others who are just rude and obnoxious and contribute nothing meaningful or helpful - see post above.  ... View more

I believe the plan was changed on 10/03/2016.  I am not 100% sure of that.  The problem, Amanda, is time !!  I have to unplug everything and plug into the computer. Run the tests - which takes a good 30+ minutes - and probably a LOT longer with it running at only 0.13 download and 0.63 upload speeds - then hook everything back up again.  I could not even get to the Hughes Net home page last night because it was so slow and timed out.  I will try to get those tests done this weekend, though. ... View more

I am trying to figure out the point of your post Corrosive?   If you read my post above - you will see that I have been TRYING to be in touch but no return call - I have called 4 times starting on 12/19 and the last call being yesterday evening.   So again - what is the point of your post?????  Just to be obnoxious?   I also do want to add that if you cannot even navigate the internet because your service is so slow, all the discounts in the world are worthless !! ... View more

I'm not most people :) ... View more

Today, 1-4-2017 - at 6:41 PM EST - so slow that I was unable to work - kept timing out.  I did a speed test here on the Hughes site - took about 5 minutes to even get there - my speed is 0.13 download and 0.63 upload.  I have 99% of my anytime allowance.  In what world is it fair to charge $100 a month for this?  I am beyond frustrated right now. ... View more

Yes, I have been in touch.  I called and left a message for him and he is out of the office until tomorrow, 01/03/2016, I believe.  I do not have the test results because i have not done them.  I appreciate his help so much - he has been a lifesaver, but discounts don't help when the service is so slow that it is difficult to do your work.  Yes, he also moved me to another plan, which has not helped.  As i mentioned in my original post, I had a plan that I was happy with for most of the time I have had Hughes.  When the girl switched my plan without my consent and knowledge a few months back, that is when the trouble really began.  Since that time, the service is so slow that I have a hard time doing my job.  I will be getting in touch with him tomorrow.  I posted this message because he was out of the office for quite a while and I was beyond frustrated !! ... View more

And forget trying to call the tech support - then we have to listen to the recorded woman ask us if it raining, is there something blocking the dish is it plugged in, etc.  Then we get the person who claims his name is "JOHN" or some other such nonsense who is clearly NOT in the US and trying to understand them and get them to understand us is such a chore that I usually just hang up.  Just so frustrating. ... View more

I agree with you mdhobbs.  It should not be at the consumer's expense that Hughes has oversold and/or overburdened their satellites.  I have paid the price of $123.84 a month without complaint for years - but now that they changed my service without my consent or knowledge - my service sucks !!  So, yes, NOW I am complaining because I feel I have a right to.  If I got this service for free than I would have no right to complain !! But when I pay for this crappy service, I have every right to complaint and voice my opinion.  I do not mind somebody responding to my posts that are not an affiliate of Hughes, but I don't like being told stuff that is NOT helpful.  I KNOW that satellite speeds and performance differs from cable or other ground internet services.  I KNOW there is a delay and latency.  I KNOW these things and stating this same garbage to every person that gripes gets old.  I am not asking for EXCUSES - I want a resolution.  I pay for that every single month. ... View more

Then they should adjust their prices accordingly.  It is not the customer's fault that there is network congestion.  It is not the customer's fault that they are on a congested gateway.  Saying a person gets UP TO 15 and UP TO and then get the following speeds a majority of the time is in no way honest or right.   1)  1.22 download and 0.15 upload. 2)  0.59 download and 0.45 upload. 3)  0.50 download and 0.26 upload. 4)  0.92 download and 0.42 upload. 5)  0.76 download and 0.32 upload. I just want what I pay for.  If they need to put a new satellite, which I hear is coming, in place to alleviate their customer's issues - then they need to cut the rates until they get it fixed.  This is called stealing in the regular world. ... View more

Let me revise my statement - MOST HughesNet customers are unable to stream television programs or movies as advertised. I also will say that I do not, nor have I ever had just the basic package - my bill has been $123.84 a month for years. I do find it quite interesting that those of you that have responded that you have no problems with streaming are all a "Champion" of Hughes.  I am not sure exactly what that means, just that you are somehow affiliated with Hughes.   It It does not matter what I have or don't have connected or running - I could not stream anything if my life depended on it.  Tried it a few times a few years ago.  Tried to watch a 1/2 hour episode of The Office - all it did was use all my time and I had to buy tokens to get back to normal operating speed - and was not able to watch the 1/2 hour show.  As mentioned previously, I could not even watch a 6 second video on Facebook the other night.   However, I would like to hear from other Hughes users who are NOT affiliated in any way with Hughes - but who are just regular customers like me - regarding their successful streaming capabilities.  I somehow don't think we will hear from many of them.  As I mentioned before, I am a long time Hughes customer and I have been satisfied with my service for the most part - up until the last few months.  I don't need the streaming stuff - we watch television - and we don't play games.  But the latest performance is totally unacceptable.  And after all the countless time spent running this test and that test 3 or 4 times a day 5 minutes apart, there are still no answers.  When is Hughes actually going to DO anything about these issues besides submit the autodraft to the my bank for payment each month?   In reading these boards it is more than apparent that there are many, many customers who are having the same problem.  So when is Hughes going to step up to the plate and deal with these problems?  They either need to fix the problem or cut their monthly rates to a price that is more in keeping with the service that we are actually getting.   ... View more

I actually do wonder how people are supposed to be able to watch "streaming" with HughesNet as advertised?  I can't even watch a 13 second video snippet on Facebook !!!  I can only imagine the horror of trying to watch a half-hour or hour television program or, God forbid, an 2 hour movie. Sarcasm aside, how can they advertise that you can do this stuff with HughesNet when it is very obvious that you cannot? ... View more

I will have to find the details of when my plan was changed and to what.  My old plan apparently no longer is offered.  I called in one day to talk to someone about what I needed to do to discontinue my service.  I was considering trying another service and was not sure what I needed to do to cancel with Hughes.  The girl directed me to another department and they offered me a discount on my bill for 6 months if I would remain with Hughes.  I decided to do this, as I had always been fairly satisfied with my service even though I have always thought it was ridiculously high - $123.84. Granted, I do have the Express Repair service included in that price.  Imagine my surprise a couple of weeks later when my bank account was autodrafted, not the around $100 I expected with the discount, but $183 and some change.  I called immediately and was told that I had been given a $20 discount, but my service had also been "upgraded" to a higher priced plan and that my old plan was no longer available and I could not be switched back.  I have tried 3 different plans since then trying to find something comparable to my old plan (Not monetarily, but performance-wise) to no avail.   Yes, the last speeds I posted are good and I am not complaining about that - What I AM complaining about are the other speeds I recorded and posted at a different day and time...which are as below.... 1)  1.22 download and 0.15 upload. 2)  0.59 download and 0.45 upload. 3)  0.50 download and 0.26 upload. 4)  0.92 download and 0.42 upload. 5)  0.76 download and 0.32 upload. As of now, I am not sure exactly WHAT my plan is right now because it has been switched 3 times in the past 2-3 months.  What I DO know, however, is that these speeds posted in this posting is NOT acceptable regardless of the plan I have.   ... View more

I know that satellite internet is slower and I am okay with that.  And it is not slow ALL the time.  For example, on 12/22/2016 at 6:56 AM - the five tests were as follows: 27.89 download and 1.31 upload 27.31 download and 1.24 upload 26.06 download and 1.42 upload 27.08 download and 0.97 upload 21.44 download and 1/26 upload I have had Hughes for many years now and I NEVER had this problem until they changed my service package a couple of months ago WITHOUT my knowledge or consent.  Since then - there are times of the day when it is pretty much unusable. ... View more

I have not had an opportunity to run the tests from the testmynet site, but I did just run 5 speed tests on the HughesNet site and the results are beyond ridiculous and unacceptable.  For the low low price of $123.84 a month, I get the following results on 12/21/2016 starting at 9:15 PM (EST)  1)  1.22 download and 0.15 upload. 2)  0.59 download and 0.45 upload. 3)  0.50 download and 0.26 upload. 4)  0.92 download and 0.42 upload. 5)  0.76 download and 0.32 upload. There is simply no way that Hughes can justify charging the price they charge for the above speeds.  I could not even watch a 0:0.6 second video clip on Facebook.  I hope to run the tests on the testmynet site tomorrow - though I don't see how that is going to change anything.  This all began when they changed my service without my consent or knowledge - it has been close to unusable at multiple times daily. ... View more

Thank you for your reply GabeU - and I am glad that you understand the frustration.  I understand about the router.  I guess it is just that every time you call tech support that is their first solution to any problem you have - "it must be the router."  It just gets old to hear the same nonsense over and over when you are pretty sure that is not the problem.  In this case, I still say it is not the problem since I can pretty much pinpoint when the problem started.   I will try to get some readings tomorrow and post. Thank you again for your help and understanding.  I really do appreciate it when so many are rude and nasty. Have a good evening and I look forward to hearing from the rep tomorrow. ... View more