About bonnydunn

looks like it is fixed now- we got fapp'd today and were able to restore and the main front webpage working now ... View more

Thnx for update -  ... View more

Hmmmm ... May 10th I called in - -it was supposed to have been escalated then - thanks for letting me know - -all i want to do is be able to unfap if we get fapp'd  -it's crazy that can't even accomplish this if we call in! ... View more

thanks ... View more

so any word?? Did my case ever make to advanced support? ... View more

Biggest complaint is lack of follow through -I can speak to agents who really want to help -and try -they make promises - but those promises aren't followed up on ...  ... View more

Power has been cycled  -left off etc --- this problem has been going on for several months!  We have been unable to unfap for several months -we are not fapp'd now so it doesn't matter -just would like to know we can use the tokens before we discontinue Hughes @ the end of June.   ... View more

no token history available - last contact w/hughes was this May10 start call 3:56 issue -can’t unfap & ask if billing resolved from last call. case 53976490 Jerry Varga  (waiting for phone transfer to supervisor - already waited 5+mins already supposedly transferring me supervisor -nothing accomplished yet 4:16pm anna lee -supervisor  They swore they would call me back within 2 days and that it would be escalated to advanced tech support - -of course I have heard nothing back --  I don't come check this website out regularly - and I have other things to do than spend my life on the phone with Hughes - .... ... View more

Please tell me exactly where on hughesnet to restore!!   tech support ob phone couldn't figure it out and i don't see any place -  thanks ... View more

I called in last time -and went through 30 mins of hughesnet tryig to figure out and unfap on their end -case no  53678490  where exatly should I go on hughesnet to restore - I've looked on the website and was on the phone with your tech support who couldn't figure it out eiher - - san t000118614 -  As far as the cancelling -the last person I spoke with thought she had the issues worked out  53923669 lilly -  The main reason for cancelling or considering is because I was promised a package last year that you kept overcharging me for and due to autobill pay didn't notice - I was going to quit hughes but case no 51461313 Steven MArtinez promised me he would make sure I actually got what I was promised for the year of 2016.  The promise wasa $30 discount each month -  I was offered that discount last year to keep me as a customer -but you kept overcharging me and I kept having to call in - seems like nothing changed this year -I insisted on paper billing for free so I could catch the errors and there has only been one month when your billing was actually able to keep it's promise. There are no early termination fees to be waived -I've been a customer way too long -  What I don't understand is how your corporate office thinks I'm out of line for expecting to receive what I was promised -  I have no desire to upgrade because the service as far as internet goes is fine while it works and the important part of this service is the unlimited time during off-peak hours.  The new plan is not that generous.  This system works fine we are just being over-charged based on our agreement that apparantly I am out of line for expecting hughesnet to uphold. here are my notes from all my calls with Hughes since last DEC Called in Dec 9th -  promised in compensation for all the screwed up prior billing jan = free feb =19.99 mar-dec = 49.99 2mon - July / Sept = from people $90 for 3 months not credited. Jan free  Jan 6th -spoke with  Tyrone case #51933524 zeroed out balance for January and made Feb 19.99 Mar-Dec = 49.99 no charge for receiving invoices in the mail -  Feb-Dec @49.99/month   **** Call back dec 14th -said not acknowledging the free  Carlos -  51550542 51549666 Feb 5th - received bill for $79.99 called in -supposedly will now be sure bill correctly generated for $49.99 CASE NO 52559469 Bill generated for $103-$104 - said I was past due -  Called in - Mar 17 2016 ... can’t find the $49.99 case # 53120479 (53min call) says will apply $30 credit to next bill but doesn’t explain the $30 supposed to already be getting - next month should be $19.99 $30  Louise Mendoza 20mar ref# 53161576 promised again—  new ref # 53161629 promising remove past due internet working w/in hour  alisha.... (25min call) 6:12...  6:51  now xferred to mgr Owen Fritzer says he says the $30 credit on my account but has to figure out how to make it reflect.  For now he will extend my due date so the late notices quit - will examine the account and try and make some sense of the credits and amounts owed. I offered to pay the rest of the year in advance. April Payment is pending right now - so May--Dec would be 8 months=$399.92 (the only other no would be $449.91 which does not take into accoutn the amount pending for April) Owen says he will write good notes on the account and call me back if need be 53200573 mar28th  call in again   (40 min) 9:26am-- Pearla Jones-in brownsville tx april 2nd will show 0 balance May2  $49.99 will apply credits etc and pop up msgs will disappear 53279573 April 15 -10 min call says $30 owed -(too tired to care - -supposed to have been 0 for april) 53584820 Sabrina called in Thurs -21st -Fappd’d as usual can’t unfap on the phone for  case 53678490   no balance ref# 53820320 phone call 6may2016 started 444pm -reference new bill for $79.99  very nice and helpful will receive email - case no - 53923669 lilly -  ... View more