Gen 5 was fabulous for a few months, then about august speeds went in the toilet. I am talking download speeds of 0.32, 0.25 and such not. Tech support was unable to diagnose the problem to upped it to "Tier 4 callback within 2 days". They called back and after some time and fiddling got me back to 29Kbps down speeds. They also gave me pin #106934582 and a a phone number to call, if I had any further problems. After a couple of days I am back to < 1.0 down. And I cannot find the phone number. So I call Tech Support to get the phone number and no one know what "Tier 4" means, and they cannot provide a phone number. Then the storm hits us with 6" snow and we are without power (Avista) for a couple of days. After we get the power back the speeds are in the toilet, my allotment is gone, along with the tokens that were provided by Tier 4. I am at zero, zero. Of course there is no one available at Century Tel to assist until Monday, at which time I will be able to view my phone records for the pas 2 weeks so I can recover the Tier 4 phon number. Is this any way to run a business? Yes, if it is a monoply.
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