I had somewhat of the same experience. My installer had a trainer that answer basic questions about the product. Neither one had a badge. While installing the cable wire. I soon experienced a black out on my cable tv, the ac went out. I asked what happened, the installer immediately said, "it's not our fault". At the end I paid for my own router. Gave a personal check. And I received not reciept. Not even from installation paperwork. Did not any information to get sign on. On top of that, the installer went somewhere else in the house where they should have not been. To think I have 2 years and already dissatisfied with the service.
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