About Carolyn

I got this service for my wireless thermostat and mostly ipad browsing usage, with hopes of every now and then downloading a movie from my on demand TV service.  The first couple of days I could browse on my ipad fine, never tried anything more robust, then after the first couple days, I couldn't even load google or facebook.  I thought it was a fluke, and let it go for the first month.  I then called the second month when I still couldn't access any internet (wouldn;t even connect to my thermostat which uses miniscule data), and I was told I was using all of my data on day 1.  Not sure how that is possible since I am in a rural area with no neighbors and I was unable to access anything internet related, but I said ok, I will reset my password on my router anyway.  5 more gigs were added to my account, which worked for 5 minutes, then again, I was unable to connect.  I called again later and was told that all my data was used again, and there was nothing anyone could do to help me.  So I totally unplugged everything from the modem and went and bought a data plan from my cell phone carrier to run my ipad.  So I was trying to pay $89.99 per month hoping something would work out and I could at least run my thermostat with this service, and months later again, nothing.  I called to try to correct the issue again, but was told again, there would be 5 gigs added and we could use that to hold us over until the new billing period.  New billing period, again all data was used on day 1 with nothing plugged into the modem, so I finally called to cancel.  I am done, I have had it with paying almost a hundred dollars for a service I cannot use.  I paid this faithfully for 8 months, and never asked for a dime of what I had already paid back, but I did ask that the termination fee be waived.  I was told that was not possible, so I looked up the corporate address to send a formal letter to waive the $400 termination fee.  Again I was called and told the fee would not be waived.  I now have a BBB complaint open, but not expecting any different results.  This is a really terrible way to do business and a way to get customers to tell all their friends and families NEVER to use this service!  Now I received the box to return the equipment, I was expecting to return the modem, but now I am also told I have to hire a professional installer, again at my expense, to remove part of the satellite???  Are you kidding me???? ... View more