About Patticv

Patticv

How and where do I post a picture that shows my broken lense? By the way, I would never expect full reimbursement, but an equitable amount based on my many calls and Hughesnet agreeng how slow my system was working that someone from Hughes would reach out to me with some kind of compensation. That would have gone a long way in PR for you and us continuing to stay with you. I certainly understand the different payment options. But you couldn’t help me over the phone and you never once suggested that I might need someone to come out and check my external parts. How was I to know when none of your specialist technicians ever suggested to us.

Patticv

We had to wait until One of our sons could cut the cable of the radio on the roof. We had some six months of great service and then SSSSLLLLLOOOOWWWW. I started at about 8 months complaining all the time. They agreed that I was getting slow service each time. Said they were going to fix it.......... and a month later I called again to waste another hour or more. This went on for years. I know stupid me but it had worked well once.... finally cancelled and took the radio from dish. As I was handed the radio my son said, well I wonder if this broken plastic piece had anything to do with the poor service. The heavy plastic piece was on the outside of the lense, cracked with missing pieces. Please don’t say it wasn’t necessary or it wouldn’t have been glued in place. They told me I would have to pay to have someone to come out to fix it. I would certainly still be with them if someone had come out and fixxed it two years ago. After paying for quality services, I feel they should’ve compensated me for two years of poor service, come check out my dish and allowed me to continue to get the service I had the first at 6 months. I have picture if anyone wants to see.

Patticv · ‎12-31-2017

Here are upload test results from the last 2 days. Tonight my download speeds are better than usual, but upload continues to be low. By testmy.net, it continually says I am at 97 to 98% below that of the world index. I realize that is being compared mostly to bigger cities, so what should my upload numbers look like? How do my upload numbers affect my internet performance? And what causes low internet upload speeds? Thanks for all your help. And Happy New Year! https://testmy.net/db/i95BTHnRM These are the upload speeds with Hughes net. Upload Result (KBPS) Hughes Modem 12/31/2017 07:01 PM 25633 766 Yes 12/31/2017 06:59 PM 19147 1509 Yes 12/30/2017 04:52 PM 27694 659 Yes 12/30/2017 04:50 PM 26817 595 Yes 12/30/2017 04:48 PM 29481 1577 Yes 12/30/2017 04:37 PM 8195 1239 Yes 12/30/2017 04:35 PM 7342 1386 Yes 12/30/2017 04:33 PM 7457 798 Yes 12/30/2017 04:32 PM 3708 1256 Yes 12/30/2017 04:30 PM 5809 1236 Yes 12/29/2017 06:31 PM 2038 466 Yes 12/29/2017 06:30 PM 7198 653 Yes 12/29/2017 06:28 PM 7558 664 Yes 12/29/2017 06:27 PM 3061 1371 Yes 12/29/2017 06:26 PM 3098 772 Yes

Patticv · ‎12-31-2017

Thanks for your reply and the links. Reading it gives me a little better idea of what’s entailed. That was helpful. But in all honesty, how does the average person deal with this stuff? I have an idea, but I’m not sure I can follow through on each of your steps. I had to look up half the stuff you wrote down. I figured I would “unplug “ everything Tues. while I’m at work, but I don’t mind telling you I am not looking forward to following your list to help me figure out what’s going wrong here. You said you you thought most people probably don’t use Netflix, Sling, etc if they have Hughesnet... what is the answer for people like me who live in the country? Thanks for your help and sharing your expertise. Patti

Patticv · ‎12-30-2017

Please explain how my data can be used so quickly? I was the only one using it last night. I never watch movies, videos. I was simply testing to check out my upload and download speeds, and web response. I am paying for 20 mb.I was trying to find out if Hughesnet could accommodate us using Netflix, Hulu or sling, etc. I have 29 days left and I have less than 56% of data left????? No wonder I am so fed up with HughesNet. My family keeps telling me to cancel and go with another service. Everyone at HughesNet has been very nice. But nice is not getting me fast internet. If this is what I have after simply going through your website in one day, there is no way I could consider using HughesNet for Hulu, Netflix and/or sling. Is this typical? Is something obviously wrong that HughesNet should be fixing? I didn’t mind going up in my plan if it would take care of my needs. How do people actually use their TV for internet? ive been doing speed tests and they wouldn’t pass my muster. Will post them later. WINDOWS Usage Service Plan Data 57% REMAINING 8415.0 MB Used 11585.0 MB Available Bonus Zone 98% REMAINING 529.0 MB Used 49471.0 MB Available Warning: You may exceed your Service Plan Data allotment for this billing cycle. 29 days remaining in your billing cycle Please suggest possible alternatives to this waste of money! Thanks.

Patticv · ‎03-25-2017

I have had Hughesnet since Aug. 2016. It has never worked well beyond possibly the first few weeks. After months of frustration, I called and they sent out someone to reallign satellite. He never came inside and it was a week before we admitted, it was no better. I have made a few calls after total frustration of spending hours trying to access youtube videos (3-4 minutes...nothing long) but it spools throughout the short video and instead of using 3 minutes of data I have used 20 minutes, wasting my time as well. The same thing happens just trying to access any website or news videos. I do not stream videos or play online games...for obvious reasons. The ladies I spoke to were very pleasant and tried to be helpful, but at the end of over 3 hours of sitting on the phone going through tests which in one case differed by over 39 MB on my download, they averaged that together and said I'm OK. Please sit behind my tablet for one hour and tell me I'm OK. I can do speed tests on different sites and have results all over the place. I went to testmy.com last night and

Patticv · ‎03-25-2017

Second test test my.com. Scored 1% of hughesnet avg. download 137 Kbps upload 671 Kbps. Third test 141 Kbps download. 867 Kbps upload

Patticv · ‎03-25-2017

I ran tests last night and this morning through test my.com. None were very impressive. This morning the test says "you might have a problem. Your connection scored only 2% of the Hughesnet systems average. Etc. .15 MB maximum Download 139 Kbps upload 1 MBps. How can I get someone to believe me when I say I am not getting what I am paying for.

Patticv · ‎03-24-2017

Have had Hughesnet since Aug. 2016. I think it ran better than previous provider for a while ..... my husband disagrees. But If it did do well, it was only for less than a month or so. I only use a Samsung tablet. They came out and realigned it, but never came in house and checked it out. I have called and spoken to a couple of very pleasant ladies trying to get things working. They had me run speed tests and averaging the 3, gave me a "normal" rate, however one was a bizarre over 40.00 MB. I just ran speed tests through my hughesnet speed test. Downloads averaged (from 4tests) was 1.05 MB. Uploads .57MB. I don't understand how it can fluctuate so much when talking with customer service providers and yet not let me even run a 2 minute YouTube without it taking 15 minutes of my data time to play a 2 minutes video. I have never streamed a video or played games. At this point, I'd just like to watch YouTube work and go to news websites. The hughesnet customer service people were very nice. But after over an hour each time, nothing was different, I had wasted my time and yet I was told there didn't appear to be a problem. This service eats my data spooling. Can anyone suggest anything I can do to improve my service? Thank you very much.

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About Patticv

Re: Cancelled Hughesnet 2weeks ago. ..........

Cancelled Hughesnet 2weeks ago. ..........

Re: Very Slow internet speeds

Re: Very Slow internet speeds

Re: Very Slow internet speeds

Slow internet speed

Re: Very Slow internet speeds

Re: Very Slow internet speeds

Very Slow internet speeds