bounceback2p
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Re: Credit Cards no longer accepted as online, nor automatic, payment.
Marastade, You have no idea the level of frustration we have over this right now and for you to come in at the end of the conversation and not know what's going on and repsond to just a small portion only frustrates us further. It's not a matter of temper it's a matter of 20 months of total frustration and nothing but idiocy from the customer service department. At least we have had a couple people attempting to help us out and try to come to a resolution with the situation. I only suggested you read the entire posts over this before inputting your two cents and comments on a little portion of something that was said. Bill & Reta6.9KViews0likes1CommentRe: Credit Cards no longer accepted as online, nor automatic, payment.
We have been checking messages here daily waiting for Jay to let us know about any updates. We have replied to Jay's message from yesterday and will be waiting on the phone call to set up an appt. Maybe you should read the entire post to know what's going on, not just a portion of it and reply to something that's being taken care of in private messages. Bill & Reta7KViews0likes3CommentsRe: Credit Cards no longer accepted as online, nor automatic, payment.
CPA, No, that's not the case in this situation. The first 8, yes 8, numbers did NOT change. Only the last 8 numbers changed. I get the fact that prepaid cards are a disaster to companies. Our card HAD to be replaced due to the number being HACKED thru HughesNet to begin with and nobody seemed nor still seems to be concerned about that fact. As for our service issues, all we've gotten is excuses and blame on our computer. Supposedly the engineers are working on upgrades that are suppose to help with that. We are just waiting on notification of when they go into effect. Probably will be waiting until the cows come home for those. We have just reserved ourselves to the poor internet service we have gotten ever since we upgraded to Gen5 20 months ago and don't expect anything to be done. Thanks for taking the time to reply, much appreciated. Bill & Reta7KViews0likes6CommentsRe: Credit Cards no longer accepted as online, nor automatic, payment.
Well, we did get an explanation on why our card is no longer accepted for auto pay. It was an explanation but makes no sense since the card was fine for 7 years and now all of a sudden isn't. So now we have to call the idiot Customer Service People every month to make our payment AND the horrible internet service we have been receiving every since we went to Gen 5 now costs us more every month since we aren't on auto pay anymore. Not going to speculate on why this has happened, but have an idea. As for our service....Our issues did get escalated up to a SUPPOSED Advanced Tech and they did call us. Unfortunately, the so called Tech had no clue and all she did was install some updates she said that the engineers were aware of an issue with the service and working on. Then the Tech had us run a couple speed tests and it was amazing, but in a bad way. The test showed us in the low 20'sMbps which is fine but she said they were showing 35Mbps on her end. I was suspicious at that point and she had me run another speed test. Here's the kicker, I UNPLUGGED the modem and told her I ran the test and gave her the same number we got the first time and she said it was showing 36Mbps on her end. Now, I'm no expert but have no clue how she got any speed reading with the MODEM OFF. When I brought it up, she didnt say another word about the issue and said I have to wait 30 days to see if the updates do any good. She did throw us bone and gave us a 1 month credit on our bill for next month. It's appreciated but doesn't make up for the 226 days we have been without service since January 1st of this year. So now we have to wait a month, come back on here and get our problem escalated again so they will call us. What a pain this has been since we went to Gen 5. Never had this issue with Gen 4.7.8KViews0likes10CommentsRe: Credit Cards no longer accepted as online, nor automatic, payment.
Gabe... Yes we were lucky. We contacted the local police here and filed a report with them. After a little investigating on my part and the Police Dept's part, it was discovered exactly where the card was used. It was used at a Wal Mart in Georgia. Unfortunately for the people that used the stolen number, they didn't think about the security cameras in place there. They were caught on tape using the card and we recognized immediately and were arrested. They are now in jail for it. We did get our money back after filing all the necessary paper work.7.9KViews1like2CommentsRe: Credit Cards no longer accepted as online, nor automatic, payment.
Jay.. Thanks for responding. I also run constant speed tests at test my and it does show all is good there and that's why it's so confusing. It's the same issues we had before and were only corrected previously for about a month and it all started again. Very slow loading of sites, sometimes not at all. The internet completely dropping out at various times requiring a hard reset every time. There are even times the transmit and recieve lights go out on our modem and we can do nothing at all and this can last any where from a few minutes to a few days. When the HughesNet tech out last time he discovered we had the wrong modem for Gen 5. When we upgraded to Gen 5 in April of 2017, the idiot installer left us with the old modem for Gen 4. But that's when all our problems started, when we upgraded to Gen 5. Never had any of these issues when we had Gen 3 or 4. If i can remember how to, I will send you a private message for our billing info.8KViews0likes11CommentsCredit Cards no longer accepted as online, nor automatic, payment.
For the past 7 years we have used my wife's pay card to pay our bill automatically. Our card number was stolen and had to replace it and this was due to Hughes Net actually being hacked. We found that out from the people who stole the number when they were arrested in Georgia. Since we got the new card, it is not accepted as payment for autopay now for some reason. It's the same exact card, same bank, through the same employer only thing that changed is the card number. We don't understand and get no cooperation from the customer service reps when we call. ALSO, still having the same connectivity issues we had and posted on here before. Hughes Net did come in and replace the modem with a new one. Still not doing any good. Still drop the net, still have slow loading and having to do a hard reset at least 3 times a week to even access the net. Don't know what else can be done, but it's still frustrating on all points.8KViews0likes17CommentsRe: Hughesnet Owes Me
George...So glad to hear you were able to get the credits handled that you deserved. It's good to know somone got some results for this issue. We've had Hughes Net for almost 5 years now and our service has been down for over 220 days during that time. We've been promised time after time we'd get the credits for it. NEVER happened. Sorry to say, if we had another choice for Internet in this rural area, we'd be gone. But we're stuck with it. Maybe someone will see this and finally do something about it as they did for you.5.9KViews0likes5Comments