About bounceback2p

Marastade, You have no idea the level of frustration we have over this right now and for you to come in at the end of the conversation and not know what's going on and repsond to just a small portion only frustrates us further. It's not a matter of temper it's a matter of 20 months of total frustration and nothing but idiocy from the customer service department. At least we have had a couple people attempting to help us out and try to come to a resolution with the situation. I only suggested you read the entire posts over this before inputting your two cents and comments on a little portion of something that was said.   Bill & Reta   ... View more

We have been checking messages here daily waiting for Jay to let us know about any updates. We have replied to Jay's message from yesterday and will be waiting on the phone call to set up an appt. Maybe you should read the entire post to know what's going on, not just a portion of it and reply to something that's being taken care of in private messages.   Bill & Reta ... View more

CPA, No, that's not the case in this situation. The first 8, yes 8, numbers did NOT change. Only the last 8 numbers changed. I get the fact that prepaid cards are a disaster to companies. Our card HAD to be replaced due to the number being HACKED thru HughesNet to begin with and nobody seemed nor still seems to be concerned about that fact. As for our service issues, all we've gotten is excuses and blame on our computer. Supposedly the engineers are working on upgrades that are suppose to help with that. We are just waiting on notification of when they go into effect. Probably will be waiting until the cows come home for those. We have just reserved ourselves to the poor internet service we have gotten ever since we upgraded to Gen5 20 months ago and don't expect anything to be done. Thanks for taking the time to reply, much appreciated.   Bill & Reta ... View more

Well, we did get an explanation on why our card is no longer accepted for auto pay. It was an explanation but makes no sense since the card was fine for 7 years and now all of a sudden isn't. So now we have to call the idiot Customer Service People every month to make our payment AND the horrible internet service we have been receiving every since we went to Gen 5 now costs us more every month since we aren't on auto pay anymore. Not going to speculate on why this has happened, but have an idea.   As for our service....Our issues did get escalated up to a SUPPOSED Advanced Tech and they did call us. Unfortunately, the so called Tech had no clue and all she did was install some updates she said that the engineers were aware of an issue with the service and working on. Then the Tech had us run a couple speed tests and it was amazing, but in a bad way. The test showed us in the low 20'sMbps which is fine but she said they were showing 35Mbps on her end. I was suspicious at that point and she had me run another speed test. Here's the kicker, I UNPLUGGED the modem and told her I ran the test and gave her the same number we got the first time and she said it was showing 36Mbps on her end. Now, I'm no expert but have no clue how she got any speed reading with the MODEM OFF. When I brought it up, she didnt say another word about the issue and said I have to wait 30 days to see if the updates do any good. She did throw us bone and gave us a 1 month credit on our bill for next month. It's appreciated but doesn't make up for the 226 days we have been without service since January 1st of this year. So now we have to wait a month, come back on here and get our problem escalated again so they will call us. What a pain this has been since we went to Gen 5. Never had this issue with Gen 4.   ... View more

Gabe... Yes we were lucky. We contacted the local police here and filed a report with them. After a little investigating on my part and the Police Dept's part, it was discovered exactly where the card was used. It was used at a Wal Mart in Georgia. Unfortunately for the people that used the stolen number, they didn't think about the security cameras in place there. They were caught on tape using the card and we recognized immediately and were arrested. They are now in jail for it. We did get our money back after filing all the necessary paper work. ... View more

Jay.. Thanks for responding. I also run constant speed tests at test my and it does show all is good there and that's why it's so confusing. It's the same issues we had before and were only corrected previously for about a month and it all started again. Very slow loading of sites, sometimes not at all. The internet completely dropping out at various times requiring a hard reset every time. There are even times the transmit and recieve lights go out on our modem and we can do nothing at all and this can last any where from a few minutes to a few days. When the HughesNet tech out last time he discovered we had the wrong modem for Gen 5. When we upgraded to Gen 5 in April of 2017, the idiot installer left us with the old modem for Gen 4. But that's when all our problems started, when we upgraded to Gen 5. Never had any of these issues when we had Gen 3 or 4. If i can remember how to, I will send you a private message for our billing info. ... View more