About BA_87

BA_87 · ‎01-15-2018

Thanks for the info, I am also on 55 and Liz told me that they are in the process of having the installers get ready to re-point customer dishes to the other satellite to help improve some of the issues. The larger antenna is interesting, not sure which one I have.

BA_87 · ‎01-13-2018

Okay thanks I followed the instructions in the other thread and was able to make it work thanks

BA_87 · ‎01-12-2018

I am using an Amazon Fire tablet but my printer shows that it cant detect the router. I tried pushing the WPS button several times but no luck. Any suggestions???

BA_87 · ‎01-12-2018

Same here, i had to come to this forum to get bill credit, but so far no other info about the "fix". I think the obvious solution is to move some customers to a different beam or point them to a different satellite, but so far most of us have had no luck getting answers on here. Most of my posts have been ignored by the moderators.

BA_87 · ‎01-12-2018

The engineers never call back, and they wont reply to your emails either. Thats why all of us are on here, trying to get answers and all we are getting is the same run around, the same excuse of "we are working on it".

BA_87 · ‎01-11-2018

And in the meantime, we are still paying for the service. Hughesnet needs to get their act together

BA_87 · ‎01-11-2018

They will never call or email back, the only way to attempt to get help is on this message board. The rest of us are trying to do the same thing. You can go to your system status page by typing in 192.168.0.1 and get info about which satellite beam you are on, etc.

BA_87 · ‎01-10-2018

Between the engineers, installers and the moderators on this forum, someone has to know something about this problem. Everyone on here is in the same boat and we want answers. What is the status of the "repair" on 55, and what is the ETA as to when it will be fixed?? Stop leaving us in the dark and keep us informed!!!

BA_87 · ‎01-09-2018

Yea we are all in the same boat, paying for a service that barely works and nothing but excuses and poor service. It was better on Gen 4, once they switched to Gen 5 it went to **bleep**, and now they supposedly have too many people on the same beam and refuse to do anything about it. I guess all we can do is keep posting here and demanding updates and answers

BA_87 · ‎01-09-2018

Do we have an ETA of when this whole thing will be fixed?? Keeping us in the dark isnt doing any good.

BA_87 · ‎01-08-2018

Ive been trying and trying to get info and updatea but so far nothing...except the classic line "we are working on it" Bad communication on Hughesnet's part

BA_87 · ‎01-08-2018

I had an installer move me from beam 39 to beam 55 back in december, everything on my end checked out just fine, my signal strength improved but not the speeds. Ive been on here trying to get updates about the "fix" but Hughesnet doesnt communicate with their customers. Do the engineers have a way to contact us directly?? Can they post on here? Would be nice to know whats going on. Im tired of hearing "we are working on it"

BA_87 · ‎01-08-2018

If they are indeed working to fix the problem, it would be nice if they kept us updated with the status, especially with everyone else on here posting with the same issue.

BA_87 · ‎01-07-2018

Very hit and miss, and I will not buy the excuse of "we are working on it", which is repetitive and dishonest. I am fed up just like everyone else on here, piss poor service and no support. Can I be moved to a different beam?? To help with the speed issue? Does anyone at Hughesnet care? My previous post was ignored so I will try again.

BA_87 · ‎01-07-2018

Terrific...now fix the speed issue so we can actually enjoy those extra 3GB

BA_87 · ‎01-06-2018

Join the club....slow speeds, no support and broken promises. Lets see how long they can stretch the "we are working on it" excuse. Notice how my post further down has no replies.....i guess i dont matter anymore

BA_87 · ‎01-05-2018

Still barely getting 1 mbps down with the speed test, do we have any update as far as anything being fixed?? Besides the classic excuse of "we are working on it"? Can I be moved to a different beam since this one seems to be such an ongoing problem???

BA_87 · ‎01-04-2018

The speeds are always hit and miss, and when things slow down they make one excuse after another, but they never truly fix it. But they will gladly take your money.

BA_87 · ‎01-04-2018

I just ran several speed tests, using the 25 mb download test, and only two actually finished without timing out, both below 1 mbps. I am wondering if I can be moved to a different beam again. I was moved from 39 to 55 a month ago, and the only thing that improved was signal strength but not speed.

BA_87 · ‎01-02-2018

That may be true, the system is complex and it takes time to fix, but in the meantime, why isnt Hughesnet doing more for their customers?? It seems the only way to stay informed or troubleshoot is to come here, as the phone tech support is worthless, and if you email they never reply back. And of course the only thing we get is " we are working on it". Hughesnet have been experts at giving customers the "mushroom treatment"....feeding us crap and leaving us in the dark

BA_87 · ‎01-02-2018

I agree, this is typical ever since the Gen 5 upgrade. When they tell you they are "working on fixing the problem", its just an excuse so they can stall and take more time, meanwhile we are all still paying for a service that barely works, and in this case, doesnt work at all. Very poor customer service.

BA_87 · ‎01-01-2018

I saw the notice that there is a service interruption, but I would like an ETA as to when the internet will be restored. Tried calling the 800 number several times but couldnt get through, I assume the techs are overwhelmed with calls.

BA_87 · ‎12-14-2017

Thanks Liz, any updates would be much appreciated. Also, is there a way to find out about getting a bill credit without having to call the 800 number?? It seems to be difficult to get through to the right person plus long wait times.

BA_87 · ‎12-14-2017

The installer helped me switch from beam 19 to beam 55 over the phone, and he mentioned that this has been a major issue for the Sacramento/NorCal area. My signal strength improved, from the 40-55 range up to around 90-100, but the speed did not improve.

BA_87 · ‎12-13-2017

Okay I ran a few tests with my laptop plugged directly into the router. I'm not sure if the link will work. http://testmy.net/quickstats/bda2005

BA_87 · ‎12-10-2017

I seem to be having the same problem as many others, I'm in Northern California on beam 55 and have experienced very slow speeds, very hit and miss. I have made several calls to tech support, the most recent call on Tuesday when I was told that the engineering department is investigating the issue and was told I would receive a call by Friday Dec. 8th with a status update, which I did not receive. I sent an e-mail to tech support last night and received a response, stating that a supervisor would call me within 24 hours, which has also not happened. Looking for help as to what else I might be able to do. I am hoping for some kind of bill credit, as the internet is sometimes so slow it becomes unusable.

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