About jeff.fliesen

Liz, Is there a way to reach either you or someone in a advanced technical support as I am at my whits end.  I need to download a project for Universal Studios and there's been no luck trying to be able to do it over this network.  It took me two days just on the reply to Gwalk's post, not getting any further ahead.  Please contacted me through my gmail address or phone number registered with Hughes Net as I cannot login to check e-mail from the Hughes Net address even sometimes even not from my computer at home.  Sometimes it even takes me a day or two just to login to this site as when I click on the login icon it does nothing.  I need to resolve this over the next week as then I will be going back to California as this is keeping me from being able to do my work here and a T1 is not cost effective here. ... View more

As for my last posting: https://community.hughesnet.com/hughesnet/topics/constant-excessive-data-depletion-without-usage?top... I never got any response back and every time I deal with tech support nothing gets better!  I have already done multiple modem isolation test with tech support shutting things down for a day each time, and where this has not resolved anything.  As for the GlassWire Network Security software I already have the full version of it and have been running it since my first month of this service where it shows results of that I was only using a fraction of that of what I am loosing of data! My main complaint would have to be more that what I am getting through the network is getting corrupted somewhere in the layers of the network and Hughes Net's system is passing it through like there is nothing wrong, proof of that being in: The dozens of times I tried downloading the two different versions of the "HughesNet Status Meter" software and it would have errors trying to install. Corrupted downloads of Autodesk software that will not install for Beta testing. Failing & corrupted network CAD files uploading through e-mails. Web & e-mail pages not opening most of the times with either DNS errors or graphics not able to load. E-mails used to take me 5 minutes a day to get through, now it takes about half a day to get through and that's with filing away more than half away as I don't have the time to wait for them to load. Not able to run bandwidth test as I'm not sure if it's because the service is just to slow because the plugin won't load and all plugins software is up to date. If you look at the loaded web pages it's not like they haven't finished loading and this is after it taking anywhere up to five minutes just to load and even after hitting refresh multiple times. Since Christmas Eve when the whole system went down, then being told by Tech Support that I needed to climb up on the roof in the middle of the snow storm and clear the dish of snow without touching the dish as it might mess up the direction of the dish, I spent hours shoveling snow off the deck as we got about a foot of snow and never got around to clearing off the dish.  I figured it would be better to wait a few days when the sun came out and melted everything off as when I cleared off the deck I could see there was a good layer of ice under the snow.  One would think that for the cost of this service and in this type of temperature climate that there would of been a heating eliminate to keep the dish from freezing up if this could be a problem!  When the service did come back online, I now am no longer running at 56k but from around 5k to 26k putting this worse than dial-up.  Then next since then now every time after connecting to the Hughes Net network and then rebooting my computer it goes through scandisk to fix corrupt files and if I do not connect to the Hughes Net network my computer boots clean. As for the manual for the HN9000 Satellite Modem User Guide and I'm not sure what good that will be, as in the 8 references to Turbopage there is nothing in reference to ability to enable/disable Web Acceleration or to toggling Turbopage to "off".  All of the crap you have posted here of what I should and shouldn't do including the Modem Isolation Test that I've done multiple times with results of sometimes loss of data and other times no loss of data, with having wasted the past three months even with Tech Support doing and have gotten no further along then to have wasted time that I could be spending on network drawings if only I would be able to access the files without corruption of those files. In your post you state: You stated slow speeds and losing data. The two often go together. Why? Multiple devices connected at the same time all demanding bandwidth and all "sharing" in your (admittedly) small  ... inlet pipe. Concurrent connections from within a single computer both known (visible running programs) and unknown,unseen (background processes) all taking a "sip" of your available bandwidth and thereby slowing them all. *************************************************** First of all, there is only one desktop computer connected so there is no multiple devices connected.  As for concurrent connections I'm not sure what your reference is to that, as I do have three network connections for redundancy which shouldn't be a problem as I had these same problems even when I only had one network connection connected in the beginning when the Hughes Net was first installed.  Also I have tried running with two of those connections disabled and still get the very same results if not slower. As for the HughesNet Status Meter shown in your post I can find no "USAGE HISTORY" tab in the one that I have. I did find this though: http://my.hughesnet.com/myaccount?_udreq=1&tab=Usage&submenu=History but after clicking on the "2 Months" tab and waiting hours for it to load I never could get it to come up. In closing as for your comments in your post: I know you have professed being  .... computer savvy ...  but we have had many "Sys Admins" post here in the Community in the past. Let me say there is world of difference between LAN side and WAN side networking. *************************************************** Do I need to post my resume here to prove my knowledge of computers and computer networking?  I cut my teeth over 40 years ago on an IBM System 3 that ran on vacuum servos & punch cards.  Built multiple super computers including the one I'm running right now.  Have worked on installation and implementation of turnkey networks including bridges, routers, T-1 to E3 multiplexers, voice and data over X.25 & ATM including over microwave networks.  Have completed four semesters of Cisco Networking Academy Program CCNA.  Worked as a OSP Design Engineer for AT&T.  Have worked as a Telecom AutoCAD Designer on networks consisting of copper, SM/MM fiber, wireless & RF wireless mesh canopy network projects; for major state & city school systems, hospitals, airports, city & state facilities, movie & television studios, financial bank facilities and utility companies just to name a few.  And then you question my knowing the difference between LAN side and WAN side networking? The real question should be is how is it that the data coming from the Hughes Net equipment, is getting corrupt going through the 7 Layers of OSI unless it is happening due to defective and/or hardware/software. Here is my Data Allowance Status on 12-21-16 at 9:30 AM just before it went down to 0 on both after downloading a 84.2 KB file.  Explain that one to me! Then there's the fact that somehow the scanner software got corrupted on my system so I downloaded it to fix it (as I have the CD in storage and it would take more to find than it's worth) and the corrupted downloaded uninstalled and crashed so I had to go and get a new All-In-One.  These problems only started since I connected to this Hughes Net network and never and any issues when I was connected to either Verizon or Charter then I move here and it's been 3 months of HELL!  It's not like I'm gaming, streaming videos or doing massive downloads.  Could never even think of running Skype, Facetime, VOIP, Netflix or Kodi as it will not even stream videos on Facebook at 240p! ... View more

As for the modem the power LED never got red, just keep getting a cycling of all the lights and the modem keep resting it's self.  When the system is acting up cannot even log into the modem SCC. ... View more

Been down most of the day I had no idea that HughesNet will not work if it's snowing out.  That's what I have a HN9000 and sometimes it gets so hot you could heat a frozen burrito on it. ... View more

Yes that's how I was able to log in now to have left comment.  I got one e-mail from trying to login on Monday and along with 4 from attempts last week all on Monday, so why where they not there on Sunday and why didn't I get blocked all the other times from getting on the "Get Satisfaction community" Web site only just since I filed complaint with FCC or is this because of the horrible degraded service? Also in the past month I have seen what was an average Download speed of 56 kB/s & Upload speed of 16 kB/s, degrade down to Download speed of 25 kB/s & Upload speed of 3 kB/s.  I thought that before it might have been caused by the high winds & cold weather, but all that couldn't hold true as it's even worse now with the weather better.  Here is a constant problem I get all the time when trying to look at e-mails and this one was after waiting two hours in the middle of the night just for the page to come up: About 90% of the time I am not even able to see the graphics as all I get is a broken graphic icon, but this time I waited two hours to see what the sale items where and then as I scrolled down this is what happens. ... View more

OK so 2 weeks since I replied and no response back from HughesNet plus I never got their reply to the FCC complaint I filed and here I am having to deal with horrible degraded service with no fix in sight!  Not only that but I wasn't able to log back into "Get Satisfaction community" for over a week until today when I finally got verify e-mails, three of them from last week that were not there until today. Then here are just some of  the new errors I get, Account Login: Bad Gateway "Get Satisfaction community": Bad Response From Server, HughesNet Login: Frontier Login (trying to pay old bill): IMDB page only able to load basic html: Page not found, HughesNet "Get Satisfaction community" login: Snap, another attempt at Frontier (trying to pay old bill): These are just of few of the constant problems I have with no fix in sight! ... View more

Stacey Watkins it's not stealing data, it's loss of data as that data that's corrupt or in most cases has to be re-transmitted with the HughesNet modem deducting on both corrupt & re-transmitted data.  The first month was the worst with having to reset the modem at least ten or more times a day plus the fact I could of warmed up a frozen burrito on it as it was getting so hot!  Don't know if they upgraded the software on it, but it no longer gets that hot and only have to reset like once a day and not even every day.  Also have noticed that Web pages are only taking like 30 seconds to load now where before they would take like 5 minutes. ... View more

Tried that and this is what I get: ... View more

As for the test result when clicking on the graphic https://d2r1vs3d9006ap.cloudfront.net/s3_images/1510249/RackMultipart20161115-103825-1olxpf2-H53284_..., the 1st time it took like 10 minutes before it came up then after that when I did it the page comes up right away. As for the instructions they show using the new HughesNet Status Meter software and every time I down that this is what I get: And then my only other option is this: How can I check anything when all the Data disappears in the first 6 days with not even doing anything and only opening my browser to check the Data Allowance Status for those first 6 days when it is renewed.  Then with that being the only Web page open I can sit here watching no action on my three Network Meters for the three network connections I have, in the mean time Data Allowance Bytes drop 1/10th GB at a time with one network connection only flicker only double digit kB/s just when the Web page refreshes. ... View more

As for doing test I have wasted days disconnected while HughesNet has tested never contacting me with any results of not just the test instructions you have shown above!  Did you even read my detailed diagnosis of where I feel the problem is?  My diagnosis backing this up is that not only is HughesNet service able to provide the speed that the service is supposed to be, but also even the HughesNet Status Meter software I try downloading is always corrupt!  Here as a Network Engineer I am losing work because I cannot get this LEAKING DATA service to work properly!  Even as a Technician I have worked on X.25 ATM Microwave network in the San Francisco Bay area that worked better than this even on the worse fog days.  Most of the time I cannot even get on to check e-mail and even when I do I get broken graphics icon.  The service is so degraded that forget loading Skype or Facetime and as for even watching YouTube videos I cannot even get them to play at 240p! As for the 2nd posting I did on Facebook, I thought this was lost in limbo as I never got any reply e-mails and when I tried logging in all I got was this: My only other time I have ever seen this happen is when a fiber network was so degraded, because when they where splicing they didn't polish the ends properly. If you really want to help please contact me, as HughesNet should have my contact information such as e-mail & phone number as not only do I need this to work properly so that I can do my network drawings but then also so that I am able to deposit the checks from that work into my bank account through the Internet.  As my only other option is that I am waiting for a reply back from "Suddenlink Communications" as to put service in this area, as I went to there office today as they are installing the infrastructure in an area like two miles from here. ... View more

Alright GabeU to answer your question they steal your sanity!  And also they are stealing money when charging a premium price for a service that works less than ten percent of the time!  For over a week I have tried getting back on this web site to check this post and then this is all I ever get: Tried downloading the new HughesNet Status Meter software (taking over a day) and this is what I get when I go to install it: And then as for support from this web site I never even got an e-mail telling about any post to my posting but maybe HughesNet cut that off after I filed a complaint with the FCC. ... View more

This reply was created from a merged topic originally titled Constant excessive data depletion without usage!. I have been dealing with tech support for over a month now since I signed up for this service to no satisfaction being told I need to learn how to manage my data. I have gotten nowhere with tech support other than to go days without service disconnecting from modem so that test can be run with no notification back on what the results are. I also called 301-428-5500 to contact higher tech support and was told that I needed to call 866-347-3292 as that was the only support available. I have read other post to see if I could diagnose how and what is happening and from one post installed the full version of GlassWire and from what I see I am not using anywhere closed to the high usage of data that HughesNet is reporting that I am using. When my computer is connected to the HughesNet modem I can just sit her and watch from the HughesNet System Status go down one tenth of a GB at a time. I tried to install the HughesNet Status Meter Setup and all I get is an error message "Installation directory must be on a local hard drive." It is my diagnosis that the problem is coming either from HughesNet software and/or hardware problem as it only happens when connected to the computer. Also, I feel that it is being caused by corruption on data as packets that are being sent & resent with HughesNet charging & re-charging for that corrupt data and the failed packets. One time it took me 12 hours to upload two files that where 2.5 MB as they kept failing and looking back now I think that is what used up GB's of data as I really needed to send those network drawings for work that I had done. Just writing this post has cost 3/10th of a GB up to this point where I have only uploaded 1.16 MB of jpeg files. I also tried downloading AutoCAD Omega Alpha for Beta Testing (2.23GB) and those files where corrupt and I was not able to install. This service after all the data is depleted is then throttled down to a 56k connection on download. Last time I called in I was told that I would be given a 3GB added to my account which either was never done or it was depleted while I was disconnected from the modem. The service is supposed to be 5MB downstream and the highest speed I have ever seen was only 500k and when I call tech support all I get is apologies and told that that speed is not available in my area and that HughesNet will be sending up a satellite in December that will fix that problem, yet in the meantime here I am being charged an excessive high price, for as they have admitted it “Not fully functional system” that is working as I would describe it “Like a leaking water meter” where I am paying for the leaks of their broken equipment. I am also getting daily e-mail messages from HughesNet and Web pages that come up when I try to go to other Web pages saying that I am past due on my monthly fees that they tried to deduct automatically from my bank account even though I had never authorized that. I had then called HughesNet to find out that they do this without telling the customer they are doing that to save them a $5.00 charge on the bill that is a discount for automatic payment even though I was never informed that when I first signed up for the service. I then told them that there was a problem with me making a payment as I was not able to make a deposit to my out of state bank account due to the poor depleted service every time I tried to deposit a check using a smartphone or IPad and that I would have to mail the deposit to the bank which last time I did take seven days. Another thing that bothered me was that during the install I was asked to sign things for the install from a small wireless device without being given the ability to read or know what I was signing, as I was a little worried from when they were drilling into the new roof and that might be doing damage and I was signing a release from their damage from the install. I paid $168.98 on 10/06/2016 for the install and first month’s service, having to wait some time past that for the install now wondering if it may cost thousands to repair the roof before winter if I need to remove the poor working satellite service. Another thing is that HughesNet does offer the option to purchase Tokens for more GB’s of service and at the rate that there leaking system is going losing like 20GB in a week it would cost me like an additional $480.00 on top of the $79.39 bringing it to a total of $559.39 more than that of the monthly cost of a T1 line totally un-affordable for just home service. ... View more

Did anyone from HughesNet even look at the title of this post "your automated answering service is annoying it asked multiple times of the same questions"? Have to Strongly Agree with that one, you call into Tech Support and get answered by a system that is even more broken than their Internet service or should I say "Lack Of"! You push the buttons on the phone either fast or slow on it does not recognize and you have to start all over again. With voice commands you have to shout into the phone just for the system to recognize them. ... View more

No replies after 5 months?  Wondering what happen as I am having constant excessive data depletion without usage since I signed up for service a month ago. ... View more