Hi Folks, I'm a few weeks into my HughesNet service. I can say overall I'm happy with the speed and performance (after a few issues in the beginning). While the slow latency is something to get use to, I find it bearable compared to the fast download speeds. I’ve also found that the HT2000W does not like my network setup. I’ve went back to using my old router and using the HT2000W, as much as I could, as a bridge. I’ve put my router in the HT2000W’s DMZ. I’ve also had some double NATing issues to resolve. When I signed up I made several calls to customer service and explicitly asked what my download speed would be after I reached my data allotment. It was kinda comical to hear them squirm around to come up with a final answer. I understand that these things are not documented but it was fun (as least for me) to ask. I even had one rep (salesperson) even go so far as to guarantee 15Mbps after my cap. I have now used up my 20gb anytime data and my speed is nowhere near what was "promised". For those wanting to sign up you can check out my speed tests below. Looks like I'll be getting somewhere around 2.8Mbps. http://testmy.net/quickstats/bjenkins99
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I'm new to Hughesnet. I signed up for the Gen5 after watching the awesome commercials. I've had it for 4 days now. Every day I have to reboot (unplug and plug up) the HT2000W after a few hours of service. I've spent hours on the phone with support, and I use the term support loosely because they are not much support at all, and I continue to have issues. Tonight, no matter how many times I reboot and cannot access all sites. I will be cancelling if I cannot get some resolution soon. My symptoms after stuff stops working are: 1) I cannot access the HT2000W homepage at http://192.168.0.1 but I am able to access it at http://systemcontrolcenter.com. A netstat command shows that it is connecting using IPv6. Does the router have an issue handling IPv4 and/or IPv6? This would explain why I cannot access all sites. Maybe only the IPv6 ones? 2) Once on the control center screen, if I click WiFi Settings which directs me to http://192.168.42.1 that page is also unavailable. 3) I cannot access any websites but I'm still connected from the results of the self tests. I can also ping any website I want with my normal delay of around 600ms. This goes against IPv4 and IPv6 issues. After rebooting, I'm also seeing issues with my devices reconnecting (via WiFi) back up without manual intervention. This pales in comparison to not being able to access the internet. I have changed both 2 and 5 ghz SSID names and their passwords. I have also added a MAC address to always be assigned an IP address. I personally think this is either a hardware or software issue with the HT2000W. Is there a way to factory reset? Any help would be greatly appreciated. Update 4/15/2017: More good news! The HT2000W is now dropping/resetting the LAN connections every few (3-5) minutes. If I'm connected via WiFi it takes a good minute after it drops to even see the networks show up while searching. If I'm hardwired it takes around 30 seconds before I'm connected up again. I'm on the phone now with technical support. I'll update with what happens next. Thanks for your input. Update 4/17/2017: Sorry for following up so late. "Advanced" tech support got involved. We performed a factory reset. For those that are curious the steps for a HT2000W are, 1) press the reset button on the back for 2-3 seconds, 2) then press the WPS button on the front for 30 seconds. (I kept the WPS button pressed until lights started coming back on on the front and did not press buttons at the same time.) I do not know if tech support had to do something on their end or not but that is all I did. Once that was done, all is working. I am now able surf without any issues. I can access http://systemcontrolcenter.com every time. I am still having issues accessing the http://192.168.0.1 and http://192.168.42.1 addresses at random. This seems to happen when I download a large amount of data (ie a movie). I could be completly wrong but that is my guess at this point. To fix that I reboot the HT2000W and I can once again. Testing will continue.
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