I also ordered and had this installed on Friday, April 14, 2017, and didn't think the so-called "600 ms" of ping time would make that much of a difference. But something isn't still right. When I run tests, even with Ookla, I'm showing that ping time and 48 Mbps to 50. But going from AT&T U-verse of only 6 Mbps, the AT&T was faster. HA! I also was on the phone with tech support twice on Saturday trying to get it resolved and couldn't believe that once the system is installed you have to the termination fee of $400 if you don't like it or doesn't work for you. I can test-drive a $40,000 truck over the weekend and return it, no questions asked, but I can't cancel internet in 1 day without paying out the contract. Hmmm! Your post helped me in so many ways! I also want to access the modem web address and tweak it as others have talked about doing and it worked for them. I don't know too much about all this, but I know I'm beyond angry at my service.
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