deanwferguson
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Joined 9 years ago
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Re: Failing To Provide Service
Lol your right and I concede. This began as my simply adding my own tale to support another and while I was doing so appearantly you posted this wasn't the place to do so. However once something is done it's done and reiterating this isn't the place just makes people defensive. Basically what this entire rant is? People being defensive. There are kinder ways to say things that won't affect people so poorly. Don't attack people just for defending people unless it truly affects you. I am positive there are many hard working employees trying to fix this but isn't the fix just more satellites? So nothing will help until then other than new advancements in technology. So really as things stand there is just too many of us on a service that truly can't support us all.1.7KViews1like0CommentsRe: Failing To Provide Service
Your disclaimer says your not a Hughesnet customer and yet you egg and egg on? What vested interest do you have on defending a company prominently featured in forbes if your not a customer? Disastisfied people need to air their grievances but someone who supposedly has nothing to gain constantly commenting against these disastisfied customers gains what? A big pool to troll since unhappy people are the easiest to do it to5.5KViews1like4CommentsRe: Failing To Provide Service
Mark your trolling people. If at any point you had been polite it would likely have dropped. Why do you defend a company making so much money with so many disastisfied customers? We all know the truth is they simply have too many customers and when peak times hit the service becomes non viable for usage for much of anything beyond checking email or maybe glancing at some web sites.6KViews1like7CommentsRe: Failing To Provide Service
Actually the level4 techs got the day off. If you called customer service today you would know. Don't attack people frustrated understandably. Some of us have never received the service we pay for yet are at the mercy of the two almighty satellite providers6.4KViews1like1CommentRe: Failing To Provide Service
Just to point out you were likely posting as I did write a long paragraph that we shouldn't post here. And we're I ranting I'd use more deplorable wording. And lastly maybe the second click happened cause with those kbps speeds and post not happening with slow speeds I clicked again. Gosh it's nice to see how kindly you speak to people going through levels of frustration no service has given them ever before. (Well this is a lil ranty, my former post was just collusion of facts to support another poor victim6.4KViews1like3CommentsRe: Failing To Provide Service
I have been with Hughesnet for 5 years. Unfortunately for those in rural areas there are no good options but this company has lied to me repeatedly. I upgraded to gen 5 hesitantly since my speeds until this point fell below dial up standards at times (got a 41 kbps with a rep on phone once even well below dial up). With promises of 25 Mbps download and 3 Mbps upload I got excited and when told my bill would only be $2 more a month I jumped in. After a few weeks service got slow so i complained.. offered a free upgrade for more data while escalating to a lvl4 tech.. tech decided to send a tech to my home. The 3rd party tech honestly told me there are areas of extreme congestion and that hurts our speeds. Furthermore while upgrading my modem my dish was not. So I was not pointed to the new satellite and very congested on the old. The tech left knowing nothing had changed. Once again with the level 4 tech on phone I'm told well Hughesnet is having problems but should be ironed out soon and I get a 3 month credit to bring down bill. Well somehow my bill is $20 higher than before and I still can't get the speeds I paid for. I spent two hours on the phone tonight (mostly hold time) honestly the person's accent was so thick and rate of speech so fast I had great great difficulties (and sadly I spent years in teleservices training reps overseas in India to deal with Americans and I still couldn't understand this person well at all). Now I get to do the dance again. I get a call from a lvl4 tech tomorrow even knowing exactly how this will go I feel powerless to stop, I want to be able to stream movies and play games like the commercials say (btw seeing a Hughesnet commercial inspires rage in me and likely every customer you already have) but I know this won't be fixed and truly the only thing you can do is complain and reduce the cost of the crap service that simply using will cause frustration. P.s. got this when trying to post cause service is so awful Correct the highlighted errors and try again. There was an error while attempting to post your message. Try again in a few minutes. Likely because my speeds are measured in kbps rather than mbps6.3KViews2likes17CommentsRe: Failing To Provide Service
I have been with Hughesnet for 5 years. Unfortunately for those in rural areas there are no good options but this company has lied to me repeatedly. I upgraded to gen 5 hesitantly since my speeds until this point fell below dial up standards at times (got a 41 kbps with a rep on phone once even well below dial up). With promises of 25 Mbps download and 3 Mbps upload I got excited and when told my bill would only be $2 more a month I jumped in. After a few weeks service got slow so i complained.. offered a free upgrade for more data while escalating to a lvl4 tech.. tech decided to send a tech to my home. The 3rd party tech honestly told me there are areas of extreme congestion and that hurts our speeds. Furthermore while upgrading my modem my dish was not. So I was not pointed to the new satellite and very congested on the old. The tech left knowing nothing had changed. Once again with the level 4 tech on phone I'm told well Hughesnet is having problems but should be ironed out soon and I get a 3 month credit to bring down bill. Well somehow my bill is $20 higher than before and I still can't get the speeds I paid for. I spent two hours on the phone tonight (mostly hold time) honestly the person's accent was so thick and rate of speech so fast I had great great difficulties (and sadly I spent years in teleservices training reps overseas in India to deal with Americans and I still couldn't understand this person well at all). Now I get to do the dance again. I get a call from a lvl4 tech tomorrow even knowing exactly how this will go I feel powerless to stop, I want to be able to stream movies and play games like the commercials say (btw seeing a Hughesnet commercial inspires rage in me and likely every customer you already have) but I know this won't be fixed and truly the only thing you can do is complain and reduce the cost of the crap service that simply using will cause frustration.6.3KViews0likes1Comment