I know I get an email 5 days prior to payment being taken, can I call then and pay with a check over the phone? I just really want to make sure my final bill is correct and just that - final. I have heard some horror stories about folks being charged after cancellation or final payments being more than they were told. I just want to cover both of us and make sure everything is taken care of. As for review, at this point I don't think it matters. I was going to cancel regardless, I just thought someone should know that up until my call I had nothing negative to really say, Hughes Net just simply wasn't the right option for us. I have to say now though that I wouldn't recommend calling customer service, maybe email or chat would be better approach. Thank you for your response.
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I called to cancel my service today. It just isn’t working for us, in fact we’ve had it unplugged for over a month now. When I called the rep was unbelievably rude. She asked about reasons for cancelling, yes, I understand asking this. However, when I explain we’ve had it unplugged for almost 2 months so really we can go without, she then insisted on knowing why I all of sudden decide to call today. Umm, well I had to call eventually and today’s the day. She was insistent I tell her why I called today if we haven’t used it in 2 months. Then she was insistent I tell her our plans for internet after Hughes Net, well, we will go without because we have no other options, that apparently was not good enough answer either. Unfortunately, I finally had to just tell her none of this was her business, no, I should not have responded that way, but this woman pushed eveyr button I have! She continued to argue with me for every question or statement I made. I understand they have a protocol and have to ask questions, but this woman was just plain rude and pushy! I told her I wanted my final bill mailed to me, I wanted a detailed bill and I wanted to revoke any charges from the bank account on file. Yes, I understand I have a $220 early termination fee and I’m willing to pay that. I just wanted a detailed bill and to be able to pay this other than direct debit. She apparently tried to explain something to me that I could not understand, so I asked again for something to be mailed. She said my account would be charged as usual, I said I would close that account then and she just said I would be sent to collections. I’m sorry, is asking for my final bill to be mailed so I have a detail account of charges really asking for too much? I asked to speak to someone else, her and I just weren’t getting along and I felt like I was being interrogated, but she refused to transfer me. I should have just hung up and called back till I got another rep, but I continued on with this just to end it once and for all. Apparently, I have to wait another month before my service will be cancelled and they mail me the box to return the equipment. Up until today I really had no complaints about Hughes Net, other than it just wasn’t working for us, but now I can say customer service is horrendous! I have heard nightmares stories about others cancelling, hopefully the rudeness is all I have to endure.
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