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| Date Last Visited |
02-20-2022
05:07 PM
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01-12-2022
03:36 PM
Last month, I called and asked to have the Emergency Broadband Benefit applied to my account. After I hung up, the monthly plan amount was suddenly increased $10 and a mystery charge of $8.11 was also added (nothing was said about this while I was on the phone). The amount due was $18.11 more than my December invoice. I tried emailing (refused to help), then used chat and was not told the truth about the charges (customer service said the $8.11 was a late fee, even though it appeared the same day the EBB was applied to my account). I was also told that the $8.11 would drop off once I paid the invoice. My January invoice is $18.16 more than what it was before I asked to have the EBB applied. This seems very shady. Beware and check your invoices.
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Invoice
05-31-2018
09:22 PM
Absolutely not true. I did not download 5.2 GB at all that day (morning or night), and I know what my meter says. It says 5.2 GB was downloaded during bonus data time, and it was deducted from the wrong allowance. Then Hughesnet lied about it. Perhaps you should refrain from commenting about someone's post unless you know what you're talking about.
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05-26-2018
07:22 PM
The usage meter I downloaded has a Usage History graph with separate lines for Service Plan, Bonus Data and Data Tokens. Hovering over the day tells you how much data was downloaded and uploaded. Mine shows the exact same amount deducted for the Bonus Data (blue line) and Service Plan - the 5.2 shown is from hovering the cursor over the Bonus Data.
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05-25-2018
05:33 PM
I had nearly 4 GB of anytime data when I went to sleep. My usage meter shows 5GB was downloaded during bonus time (I only downloaded 500MB), and it was deducted from both my bonus allowance AND my anytime minutes (leaving me with zero). Tried the chat customer support - which is apparently a computerized response system since I never received an answer to the simple question I asked 4 times - and then called on the phone, only to be lied to by someone who kept calling me "Mr. (first name)", who claimed 5GB was downloaded between midnight and 1 am (while I was fast asleep and everything was turned off). Not the first time a representative has lied to me, but the usage meter clearly shows the download occurred during bonus time and was double-deducted. Has anyone filed a formal dispute over lost/vanishing data? I took a screenshot of the usage meter so I can prove the data was double-deducted.
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Data Management
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Performance
07-20-2017
03:10 PM
Wondering if anyone else is having this problem and knows of a solution. Since Monday, all webpages will suddenly stop loading and I get the message "err no response no data received" on Chrome. I can reload the page, but the problem will happen again a minute or two later. Never had this issue until this week, and now it happens 20-25 times every day. I have a HT2000W modem.
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Performance
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