About joep1016

My install was last Oct and the hole was about as big around as the post hole diggers.  i think he maybe put a half bag of concrete around it.  Got it re installed yesterday and they mounted to the side of my building which is what I wanted the first installer to do.  This installer took the pole and concrete with him so I can't take a picture of the concrete.  he also told me tjey are required to put at least 120 Lbs around the pole.  The hole is still there and not very deep either.  I wear a size 10 shoe and the hole is not that wide.  if you can picture that.  ... View more

Yeah I saw that and that was the heartburn I had.  I got charged 29.95 for a tech to come out and tell me that my dish was not installed correctly.  it is on a pole in the ground and because of all the rain we have had the dirt around the little bit of cement he put around the pole is very soft and the pole was just wobbleing around when the wind hit it.  Now I am scheduled for him to come out and re do it.  and I will get charged again for this service call.  yes I got a credit on my bill but I don't think a customer should have to pay for something that is the companys mistake.  I lost service for almost a week and the first tech just did a temp fix.   and I'm still waiting for the other tech to come and re install.  he'll be here monday I hope.   ... View more

Liz  I am able to view my bill using this  http://customercare.myhughesnet.com Link.  it's a pain in the butt having to log in again but I got there.  Guess What?  My bill went up again.  Please explain.   ... View more

Liz Thanks for getting back to me.   Here is what I get every time  when I try from myhughesnet.com:   Please wait a minute and try again. If this error persists, please contact Customer Care at 1-866-347-3292. ... View more

Below is the e-mail that I recieved about my new bill.  it clearly states that I can view my bill if I log into myHughesnet.com.   When I go there and try to view my bill I am told that I can't view my bill try again later and if the problem persissts to call the customer Support #.  I am a business and I need to be able to print out my bill for tax purposes.  I can't even look at past invoices.  last month when i finally got someone in customer support they had me go to a different site (i forget how to get there) to view my bill and It worked.  I was under the assumption that this would be fixed and that i would be able to use the myhughesnet page in the future.      HughesNet Bill Is Ready  Dear Joe Pucciariello, Thank you for being a HughesNet customer. Your billing statement is ready to view at myHughesNet.com. Sign in or register to pay your bill, view your usage, access support and more.   Thank you,   Hughes Billing Department ... View more

Oh and By the way, I still can't view my bill or invouce from the myhughesnet page.   ... View more

Made a recommendation to the person I was talking to on the phone but not sure how far they can take it.  the recommendation was that for business customers, they should tell you to call the business support # instead of the regular support #.  that caused me much frustration when I finally got someone and it was the wrong #.    ... View more

Thanks I'll try that ... View more

Thanks for your help liz.   But now I have another problem.  No internet or phone at all.   there was a small storm that popped up earlier.  nothing big, just a little wind and some light rain.  It was working this AM but when I tried to get in about 2 hours ago there was nothing.  I unplugged the modem and re connected to restart it.  all the lights came on except the system light and the transmit light.  I have had much bigger storms here and not had this problem.   I am hot spotting my phone to send you this message.   ... View more

And here is what I get when I try to change the address from My home to my business.  Business address is where I have the service.  It also wont let me put in my Evening Phone Number.  It says I am not authorized to change the account info.   The Address could not be validated. [The street number in the input address was not valid.]. Please verify the Address and re-submit your request. Code PIM 80 : 160000005(P) ... View more

and when I go to shop/upgrade Optional services I get this: ERROR: Oops, we were not able to authenticate you. Please call customer service and verify your account's Active status. ... View more

just checked the my services tab and it is only showing phone service.  no internet and no express repair.  I was looking to see where I go to cancel the express repair.  nothing there.   ... View more

    Here is a cut and paste of what I get when I try to look at my bill.     Invoice Detail  "Please wait a minute and try again. If this error persists, please contact Customer Care at 1-866-347-3292."     ... View more

I didn't ask for express repair.  why am I paying for something i didn't ask for?   The error just says "Error please try again in a few min.  if the problem persists please call customer support".  thats what got me so frusterated the other day.  I called them and after being on hold for 31 min i got disconnected.  never talked to anyone.  I just tried again and got the same thing.   ... View more