About UgashikBob

Greetings:  This morning (06/16/2018) the free period started at 1am and completed  at 8am AKDT and appears to be working correctly.  Liz thank you for your time and efforts in resolving this problem. Bob ... View more

Liz:  All times provided on previous post reflect todays time (06/15/2018) and 6am to 8am in not the correct free time for Alaska based on everything I've seen.  After several failed attempts it appears they have the stop time for the free window correct. So you are impling I should get up at 1am to test this again given the past history?  I am running out of cooperation, patience, and understanding and $215 a month while someone tries to figure out how to make a time zone correction. With the 3+ week outage due to faulty Hughesnet equipment and this goat rope the amount of time I have donated to Hughesnet to fix there problems is incredible.  ... View more

Liz: Free period started at 6AM and stopped at 8AM both of which are Alaska Daylight time. Please pass on to whomever is responsible for this experiment that I have not appreciated rising at 1 am two nights in a row to find out Hughesnet missed the mark again. ... View more

After suffering through a 3 1/2 week outage because of my second defective modem the free period in Alaska still seems to be the question no one in Hughesnet can answer.  The first night "6/13/2018" after commisioning the replacement modem the free period was from 1am to 8 pm as advertised except for very slow speeds and yellow status light with acceleration errors half the time. After getting up last night at 1am free time was not active indicated by normal green graph light showing decrementing usage per cent. However the free peiod did start sometime before 8am (indicated by FUP not active when displaying usage) the free peiod was active and ran to 1 pm local Alaska time. After gettin up again this evening the free peiod is not active at 2:39 AM. Suspect it will come on sometime in the morning again but who really knows? The total Hughesnet experience is beyond belief. ... View more

Greetings:  After reviewing all three pages in this record it appears that nothing has been done other than defining what my free period here in Alaska should be: 1AM TO 8AM.   "According to our Fair Access Policy for Alaska legacy customers like yourself, your Download Zone is 1-8 am Alaskan time.   What is the Download Zone? The Download Zone is the off-peak hours of the day, when you can download data at full speed without counting against your Download Allowance. The hours of use start at 2:00 am and end at 7:00 am, local time, for customers with an HN9000 modem. Excluding customers in Alaska, the Download Zone hours for customers with an HN9200, HN7000, or HN6000 modem remain from 2:00 am – 7:00 am, Eastern time. In Alaska, the Download Zone hours are from 1:00 am – 8:00 am, Alaskan Standard time."     Thanks, Liz   I realize my request has been sent to engineering and there response was my free window was working properly. Simply not true. My download window remains what it was two weeks ago: 11PM TO 4AM. (Except for one instance where it started at 10pm)   I am using the useage meter built into the modem to determine free period because your usage meter app has never worked correctly on HN7K modems. (Try to acquire a token in any maner using just the app)   Just need to know what the plan is to resolve this problem.   ... View more

Liz:  Another reason I would prefer to have the 1am to 8am slot is better performance. When you are on the 10pm to 3am free period or in my case the 11pm to 4am slot the time from 10 pm to around 1 am is worthless because it is so slow due to a overload of people watching Netfliz,youtube or other bandwidth hogs   Appreciate your help addressing my concerns.  ... View more

Greetings: Based on the attached photos showing free period not active at 10:02 PM, active at 12:19 AM and inactive at 4 AM my best guess is not only did they not change my free period to 1 am to 8 am as requested but failed to adjust for Alaska daylight savings time and I somehow ended up with a 11pm to 4am. I have spent my last all night enduro doing trial and error testing for Hughesnet while spending $199 a month for extremely slow speeds.    ... View more

Greetings: Based on the attached photos showing free period not active at 10:02 PM, active at 12:19 AM and inactive at 4 AM my best guess is not only did they not change my free period to 1 am to 8 am as requested but failed to adjust for Alaska daylight savings time and I somehow ended up with a 11pm to 4am. I have spent my last all night enduro doing trial and error testing for Hughesnet while spending $199 a month for extremely slow speeds.    ... View more

Liz:   I have been dealing with this problem directly through our dealer Will Johnson in Fairbanks AK. Will and his staff have been far more knowledgeable, and responsive than anyone I have dealt with at the Hughesnet support center. During this free period goatrope we had a Hughesnet modem problem that Will fixed after many hours of extensive debug. Instead of trying to find new and creative ways to dump the problem back on the end user Will and his staff worked together to actually fix the problem.in a timely manner. I realize the support center staff is following a script that yields results most of the time and protects the better trained engineering staff from being swamped with common user errors. However when an end user experiences a true HUGESNET problem like we did yesterday the end user spends a considerable amount of time wading through the swamp of people not equiped to fix the problem. It is not accepable to tolerate this level of support currently available at the support center when paying Hughesnet $2,388.00 a year for 1980 dial up speeds. End of rant.  I realize there are people who are dedicated to improving the level of service I mentioned and I do appreciate there efforts. It is my hope the rant above is passed on to whomever makes the decisions that effect the quality of service and pricing/performance that HN7000 users like myself have to endure. ... View more

Liz:  The 1am to 8am Alaska download window is not working for me. I have called the support center about this twice and niether person had a clue what they were doing. Is there some way to notify engineering or anyone that can get this fixed?   Problem 1  Fix my free use period so that when I wake my bride up at 2am to use our overpriced underperforming internet we are not shut down for exceeding usage during our alleged free period. Problem 2 Fix the Usage meter app so we can actually purchase a token as advertised instead of making another call to the support center to get a token refresh. This has never worked after repeated assurances from support that it would be.  Thank you for any assistance you can provide in this matter. Ugashik Bob ... View more

As an update to this problem uninstalling and reinstalling fixed the usage meter. However it just recorded a 7% reduction after a download @ 4am.  If the Alaska free time window is 1am to 6 am it is not working for me.  ... View more

Usage meter will not connect to modem. Worked fine yesterday but may be related to fact it is 3:57 am in Alaska and may be during our free period. Please define current free time for Alaska. No one at your 800 number could tell me if it was 10pm-3am  or 1am to 6am.  ... View more

Liz:  Would be glad to help if someone could just tell me what the correct free period is for Alaska.  ... View more

Fortunately I was able to update W10 to 2018-04 culumative update and have set metered connections on. There is also a download/upload statistics panel I hadn't seen before that should be helpful. Also exploring IOS apps to monitor iphone/ipad useage but waiting for Alaska free window definition before doing any downloads.  ... View more

GabeU: Just revisited Glasswire and it shows W10 needs a lot of work. Seems like everything I use requires an update so reluctant to do any downloads until I establish if and when we have a free download window. FWIW we were decrementing the usage meter at 11pm last night and 6 am Alaska Daylight Savings time this morning so hopefully the support staff can clarify next week.   Have implemented several of your suggestions but have more work to do. Really appreciate the time you took to detail the needed changes. $199 a month for this level of service is painful but Hughesnet realizes like we do that our only other option is NOTHING.  ... View more

GabeU:  I also viewed the post you referred to and wondered if the 2016 info was still current. Also would like to find info on controlling useage with Windows 10 and two I devices. My bride and I are the only users and just web browsing/email seems to drain the swamp quickly.  Suspect our 6 month absence left everything in update mode but after a winter down in America on a real internet connection this seems like 1980's dial up speeds for $199 a month.   Thank you for your prompt and helpful response. ... View more