About kcaggie03

We have had HughesNet since about March when we moved. On my sales call, I was nervous about satellite internet since we had never had it before. I asked very specific questions on the difference in speeds that we would notice, answered specific questions about exactly how many devices would be running, that my husband is in grad school online and that I run an Ecommerce business. We are extremely heavy internet users and I was very concerned with the speeds. Also let them know we have DIRECTV and we stream all the time. I was assured that it could handle all the things I asked about and that we would notice a small difference but that we would be happy with the service. The rep also tried to upsell me into home phone service (which I repeatedly declined- we don't have home phone) and did a hard sell for me to sign up right away right there on the phone because we would take one of the final spots on the "newer satellite". Well, I folded and signed up, and then had the receipt emailed to me. It had home phone on there, so I had to call back and talk to Billing to get it removed. It was quite the hassle. Ever since, the internet has absolutely been HORRIBLE and not what I was led to believe. I have called multiple times, had multiple service follow ups where everyone told me it was all fine, and I had a rep that said to post on the forum and tell them to pull my sales call because we are so entirely unhappy with the service and what I was led to believe that we could potentially cancel without a termination fee. We are so done with this internet! My husband couldn't even submit his final paper because it was not connecting and loading the website!!!!! What good is internet if you can't be on the internet??? Anyway, we are completely unhappy and was directed here to have this resolved. ... View more