I am a new customer to Hughes Net. I have had the "Gen 5" system for 5 days now and have spent 4 of those 5 days with tech support trying to get this system to work as sold. Slow to impossible streaming, slower service using the web on a laptop than previous provider. I have been told that the system has to: (in order of service cal and I have case numbers); "adjust itself" after changing specs on the 2.4 settings; "stabilize the satellite signal" (for reasons unspecified); correct a "deviation" problem by itself (the last supposed to take 2 to 3 days). As far as this customer is concerned, I have been sold a boat anchor. . . . .It goes back the next problem that occurs, which I am certain it will. By the way, D/L speeds run anywhere from 9.7 to 24.1 using their test site (on good sunny days!!!). It has shown as high as 40 plus, but will only stream successfully on 1 device. Not worth the time or money so far.
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