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About Don23805
since
06-30-2017
11-12-2019
Don23805
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11-12-2019
06:38 PM
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11-12-2019
03:46 PM
Everything worked until yesterday when I had no internet connectivity. I unplugged all the ethernet connections from the HT2000W, and my access returned. So I plugged in each cable one by one to isolate the problem. It turns out that plugging in the Sonos music system killed internet access. [FYI, with Sonos you need to hardwire one unit to the router (I have 17), and the rest works via wifi]. I spent a couple hours with Sonos tech support swapping units, etc. They have a nice utility that lets you send them a diagnostic file that can help find problems. But since connecting the Sonos to the router killed internet access, we couldn't do that. He asked what kind of router I had and looked it up. I'm not a router expert, but he said he was surprised that it worked as well as it did. Perhaps in typical blame fashion, he suggested that perhaps it was an issue with the Hughes box. Calling Hughes phone tech support was the usual losing proposition. I've had much better luck on this forum. So where to go from here. Hughes thinks all is working and doesn't want to try replacing the router. Another possibility is buying another router to put between the Hughes box and the local equipment and having it handle the house traffic. Any suggestions? TIA Don
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09-11-2019
04:58 PM
@bluesky636 wrote: Depending on how far south of Petersburg you are, the satellite EIRP (transmit power level) is 61 to 63 dBW which is 2 to 4 dBW down from beam center. Beam center is around Greenville at 65 dBW. I am on ES17, beam 33 in Natural Bridge. EIRP at my location is 65 dBW. Did you get your seance with "engineering"? Any insight, or just Wizard of Oz behinfd the curtain stuff? I'm in 3rd band, but always probably have been, but it's never been slow like this. Don
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09-11-2019
08:58 AM
The Hughes test seems to more accurately reflect the situation. And the second part is who is doing what and what's the progress? This board seems full of Sloooow issues. At least there are knowledgeable HN staff here rather than the **bleep** who answer the CS phone lines. Getting a rebate is fine, but it doesn't fix anything. And it's not encouraging that you're talking 6 months worth. Is the other beam that covers my location possibily better, and how does one arrange to try that out? I'm on 84, but 68 looks like an equal possibility. Don
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09-09-2019
02:10 PM
1 Kudo
If I check download speed at the myhughesnet site, I get numbers like 0.3 Mbps, reflective of the dirt slow response I'm seeing. But if I use the testmy.net site, touted by the HN staff here, I see rates of 11 - 13 Mbps, which would be pretty acceptable. Why the disparity, and what good is a tool that gives only good news when the experienced rate is anything but? Are we going to be getting any updates on what's wrecking the HN service, or is it just "you'll know it when it's fixed"? Don
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09-04-2019
12:57 PM
1 Kudo
OK, so 2 dB per circle. And every 3 dB is half power. I suppose the home equipment is aways running full gain. I don't find any parameter in the router access page that indicates signal strength. Too bad. My DirecTV system has one.
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09-04-2019
12:10 PM
I just clicked on ALL the Uxxx beam coverages. Looks like U068 & U084 are the only two possibilities. I'm on the third band on each, one at the north end, the other at the south. Circles must be where you're getting projected signal strength from.
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09-04-2019
11:19 AM
I'm about 10 miles south of Petersburg (37.0876, -77.3883). As I recall, the installer was an independent contrator, back in June '17. Don't recall any discussion about beams. Who assigns them? The pattern **bleep** with the neighbor. We're both on 84, and having the same slow problems. This morning on the myhughesnet speed test I got about 20 Mbps around 0830, but now it's back to under 0.5 . Why the huge disparity between the speed test on myhughesnet and from testmy.net, which makes it all look great. Except it still takes forever to load anything. Guess I don't understand exactly how the beam thing works. Each is a separate transmit/receive radio and each uses its own ground station? If multiple customers on 84 are having trouble, how do you know if it's their ground end or the transponder in the satellite. And why doesn't HN know and get it fixed? It's academically interesting, but would be just as much so if I thought I was still getting the deal I signed up for.
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09-04-2019
08:20 AM
OK, I'm on ES19, Beam 84. I'm cheking with my (also dead slow) neighbor to see if he's the same.
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09-03-2019
04:11 PM
How do I find out which satellite & beam I'm on? I saw a post with reference to the same terminology, but it didn't look like I had any say in it. This isn't a career or even a hobby. I just want good service until FIOS gets here. Don
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09-03-2019
01:07 PM
When I returned recently from a trip, my neighbor, also on HN, mentioned that he had very slow response and Tech support gave him the Broken Satellite (like BlueSkyxxx) story. They had no fix in sight and offered him the $30 reduction for 6 months also. Sure enough, I, too, wait forever for a page to download. If I run the Speedtest on the myhughesnet site, it shows download speeds around 0.3 Mbps. Up load is the usual 4Mbps. All tech support has done is gripe about the fact that I have 16 devices and that is why things are slow. They are things like Sonos speakers, all on the local wifi side of the system. I've had HN sine June '17. A speed test back then showed 38 Mbps, and it's been generally saatisfactory until recently. Nobody has yet offered the courtesy of the $30 reduction, which would be a nice gesture until they get it fixed. HN is really my only current option out here in the woods in Central VA. Strangely, testmy.net shows about 23 Mbps. What's the disparity? All I know is that the reality more closely matches the sub-Mbps number. Wazzup?? Don
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